Ray Huffines Chevrolet Plano

Safety First My service representative gave a very close inspection to my car which resulted in a finding of a nail in the outer rim of my tire. Replacing the tire My service representative gave a very close inspection to my car which resulted in a finding of a nail in the outer rim of my tire. Replacing the tire was recommended and was definitely a safety issue resolved before getting back on the road. More

Hyundai customer for 3vehicles Huffines always exceeds my expectations—both in the purchasing experience and the exceptional service after the sale. Very courteous and professional Huffines always exceeds my expectations—both in the purchasing experience and the exceptional service after the sale. Very courteous and professional. I appreciate that level of knowledge and attention to detail. More

I get what needs to be done, done. For the most part, I've not had major issues. There's just times when communicating to the customer is a concern. And the service reps and mechanics c For the most part, I've not had major issues. There's just times when communicating to the customer is a concern. And the service reps and mechanics communication needs an 'alignment'. I had to have my brake pads replaced which I did not anticipate because about 1.5 months ago I was told during my 60K MI service they were fine and in the green. So imagine my surprise when they started grinding and squealing. Had I'd known my brake pads needed replacing, I would have made them a priority versus the 60K MI service. Also, why don't techs put paper covers on the seats and on the floor? My armrest was severely scuffed up when I get my vehicle back today. Why? The I interior of these cars are where the customer spends a lot of time and the techs get in there and dirty up things. It's areas like this where particular attention to detail should be present and they are not. Please meet with your service staff to step up in these areas immediately. The dealership overall is very nice and clean and open and airy. It's cool to have a large area to wait in instead of being forced out into a showroom where the cars for sale sit. Thank you and until my next appointment. More

Professional and courteous service It is great to visit a service center where individuals are always thinking about the customers, putting the customer first. This service center repre It is great to visit a service center where individuals are always thinking about the customers, putting the customer first. This service center representatives take every step to make each experience a great one. I would recommend this service center. More

alignment and oil change Brett Larsen was prompt, courteous and informative; was sure I understood the charges and what was performed on my car. I have never had a bad experie Brett Larsen was prompt, courteous and informative; was sure I understood the charges and what was performed on my car. I have never had a bad experience over the years I have has a Hyundai. More

Regular maintenance Had I been given the opportunity to have the”cabin filter “ replaced during today’s service instead of after the fact I would have. Now it will have t Had I been given the opportunity to have the”cabin filter “ replaced during today’s service instead of after the fact I would have. Now it will have to be done at another appointment. More

Good. There are times where the service can be better. The customer service can be very slim depending on the day you come into the dealdrship. There are times where the service can be better. The customer service can be very slim depending on the day you come into the dealdrship. More

Excellent customer service I’ve been a customer for 3 years the staff iis always friendly and very professional with excellent customer service. Would recommend anyone to come. I’ve been a customer for 3 years the staff iis always friendly and very professional with excellent customer service. Would recommend anyone to come. More

Efficient and Courteous I made an appointment online the week prior to my service appointment. When I drove into the bay the service advisor came right out and greeted me. Th I made an appointment online the week prior to my service appointment. When I drove into the bay the service advisor came right out and greeted me. They had my work order all ready and took my vehicle back promptly. The service was done promptly and I was back on the road in less time than I expected. Each person I interacted with was courteous and friendly. More

Excellent service experience. Called service rep Connor to set up service 2 days before the appointment. When I arrived the mechanic was ready with the parts & did the installatio Called service rep Connor to set up service 2 days before the appointment. When I arrived the mechanic was ready with the parts & did the installation while my granddaughter watched in awe. Meanwhile Connor finished up the paper work & gave it to me so I could check out with the cashier. The entire process took less than the 15 minute estimate that Connor gave 2 days ago. Everything was handled perfectly & my granddaughter & I were able to meet our other appointments. Great job by all! Typical of Huffines. More