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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
465 Reviews
Call Dealership (716) 844-6051
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3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 465 reviews

November 03, 2024

All of the staff was very friendly, and when they were finished with servicing, they even washed my car! Double thumbs up! More

by Horselover
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
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Nov 04, 2024 -

Ray Laks Honda responded

We're delighted to hear you had such a positive experience with our team at Ray Laks Honda! It's great that the car wash was an added bonus. We hope you'll visit us again down the road. Thanks for your support and those double thumbs up!

November 03, 2024

This was my third time leasing a Honda CRV from Ray Laks The people there have always been very helpful and considerate from the sales to the service everyone has been great More

by clrguido
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Schuh and Jay, William Wertheim
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Nov 04, 2024 -

Ray Laks Honda responded

Thank you for your loyalty and kind words! We're pleased to hear that you've had such positive experiences leasing your Honda CRV with us. Our team works hard to ensure you feel supported from sales to service, and we’re glad that showed! If you need anything else, don’t hesitate to reach out. We look forward to seeing you again at Ray Laks Honda!

November 03, 2024

The dealership is clean with a semi friendly staff. Those that are, make the buying experience a bit nicer. More

by Manny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Liddle, Jaskaran Singh, Stephen Giamberdino
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Nov 04, 2024 -

Ray Laks Honda responded

Manny, thanks for sharing your feedback with us at Ray Laks Honda. We're glad to hear that some of our team members made your buying experience more enjoyable! If you need anything further down the road, our team is here to assist you!

November 03, 2024

Service appointment was available within 2 weeks of when my oil change alert came up on my dash. Fast service, helpful staff, and I really like the walk through video to see underneath my car at the end. Th More

by staffordcdcsl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

We're delighted to hear that you appreciated the quick service and helpful staff at Ray Laks Honda! The walk-through video is a great way for us to keep our customers informed, so we're glad you found it useful. Thanks for choosing Ray Laks Honda, and we hope to serve you again soon!

November 02, 2024

Jim was fantastic, and always is — Great communication throughout the service experience! Thank you very much. More

by andrew.privitera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Hi there, Andrew. Thanks so much for your kind words! We're happy to hear that Jim provided you with great service and communication. He really knows how to make things easy for our guests! If you ever need anything else, don’t hesitate to reach out to us at Ray Laks Honda. Have a great day!

November 02, 2024

Everyone was very helpful without high pressure sales. Lee gave us options and we feel great with the decision we made to lease from you again! More

by sabmaam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

We’re happy to hear you had a positive experience with Lee and found the perfect option with no pressure! Thank you for choosing Ray Laks Honda again and see you next time!

November 02, 2024

They did a great job getting me in on short notice for my Honda scheduled maintenance. Thanks so much! More

by TMFBarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Thanks for the kind words! We’re so glad we could fit you in for your Honda maintenance on short notice. Looking forward to helping you out again next time at Ray Laks Honda!

November 02, 2024

Frustrating getting a hold of anybody to make an appointment then when I did, I got the same day More

by mkmctigue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Nov 04, 2024 -

Ray Laks Honda responded

Hello, Thank you for sharing your feedback. I'm sorry to hear it was difficult to reach someone initially, and I understand how frustrating that can be. I'm glad we could get you scheduled for the same day, but I want to ensure a smoother experience going forward. If there’s anything more I can do to help, please reach out to me at rscheck@lithia.com. Thank you, Richard Scheck Service Manager

November 01, 2024

I really appreciate the excellent customer service, The waiting area was very clean and there were snacks and drinks available. I loved the video of my car and how it showed me exactly what they serviced. More

by magemageeematthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Coric, William Wertheim
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Nov 04, 2024 -

Ray Laks Honda responded

Thank you for sharing your experience with us! It makes us smile to hear that our customer service and amenities met your expectations. It's great to know the video of your car's service was helpful too! If you have questions or need any future service for your car, we will have more snacks and drinks ready for you!

November 01, 2024

Brandon our sales rep was very knowledgeable and was able to answer all our questions More

by mkendron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Khoury ##### 5 Star
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Nov 04, 2024 -

Ray Laks Honda responded

Thank you for your review and kind words about Brandon. The Ray Laks Honda team is here for ya if you need anything down the road!

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