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Ray Laks Honda

Orchard Park, NY

Overview
Reviews
Vehicles
4.9
465 Reviews
Call Dealership (716) 844-6051
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3590 Southwestern Blvd

Orchard Park, NY

14127

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Showing 465 reviews

March 10, 2025

Jim, the service rep kept us appraised of any and all work, along the way. Work was completed quicker than what we thought it would be. Best part was that there were only a few cars in for service, whic More

by jjflyrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, customer service rep behind counter, William Wertheim
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Mar 11, 2025 -

Ray Laks Honda responded

We're pleased to know Jim and the Ray Laks Honda team kept you updated throughout your service. It's great when things move along smoothly, and we're glad you had a positive experience. Thanks for the 5-star review!

March 10, 2025

Ray laks Honda is the best service department I have ever been to in western New York More

by wespernatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim,Roy,mark
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Mar 10, 2025 -

Ray Laks Honda responded

This means so much to us! We're truly honored and appreciate your business!

March 09, 2025

Happy they fit me in. I appreciate it very much. The cost for the repair was unbelievable. Would have liked an explanation about the bill but was taken directly to the cas More

by Test
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 10, 2025 -

Ray Laks Honda responded

Thank you for sharing your feedback with us. We're glad we could accommodate you, but we're sorry to hear about the confusion regarding your bill. We'll make sure our team provides clearer explanations in the future. If you'd like to discuss this further, please feel free to reach out to me directly, thank you. Richard Scheck - Service Manager - rscheck@lithia.com

March 09, 2025

Clean waiting room. Friendly personnel Kept informed of progress No pressure to do more work More

by troubletoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked only with service
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Mar 10, 2025 -

Ray Laks Honda responded

Communication and friendliness are important to an enjoyable service experience. We're glad we could meet these standards for you at Ray Laks Honda!

March 09, 2025

Timely manner polite, professional staff, clean waiting area and was updated by staff and informed of the work being done More

by Sandrajacobell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 10, 2025 -

Ray Laks Honda responded

Thank you for highlighting the professionalism and cleanliness of our service at Ray Laks Honda, Sandra! We look forward to your next visit!

March 08, 2025

Ray Laks Honda is top notch. They consistently deliver quality service at a reasonable cost. They are knowledgeable, friendly and professional. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Dickey, William Wertheim
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Mar 10, 2025 -

Ray Laks Honda responded

Thank you for recognizing the quality service and professionalism of our team at Ray Laks Honda, Nancy. We're pleased to have met your expectations!

March 07, 2025

I was able to get a service tech on the phone and make an appointment in just a couple days. I was updated as they were working on my CR-V and am very pleased with their excellent service. My family have pur More

by robertvogan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Haines
Report | Print
Mar 07, 2025 -

Ray Laks Honda responded

Robert, our team at Ray Laks Honda is always happy to provide you with excellent service and timely updates on your CR-V. It's wonderful to know you've been a loyal customer since the 1990s! Thank you for sharing your experience with us.

March 06, 2025

Prompt and professional service. Got a call when vehicle was ready. Would highly recommend. Thank you More

by norski51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wertheim
Report | Print
Mar 06, 2025 -

Ray Laks Honda responded

Thanks for the recommendation! Our Ray Laks Honda service team is always happy to provide efficient and professional care for your vehicle. Safe travels!

March 04, 2025

I have not received the paperwork on the work that was done to my vehicle More

by Colemanmlc824
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Banas
Report | Print
Mar 06, 2025 -

Ray Laks Honda responded

Hello, I apologize for the inconvenience. Please email me your information so I can look into this further and provide you with the paperwork. Thank you. Richard Scheck - Service Manager - rscheck@lithia.com

Mar 06, 2025 -

Colemanmlc824 responded

The work that was done on my 2018 Honda Accord was for a recall. Something to do with fuel. I can’t remember exactly what. You guys repaired it and I was told the paperwork would be emailed to me bacause I was in a hurry to leave. I Couldn’t wait because I Had to get to the airport

Apr 02, 2025 -

Ray Laks Honda responded

Thank you for the additional context. Please reach out so that we can get you your paperwork as soon as possible. Thank you, Richard Scheck - Service Manager - rscheck@lithia.com

Apr 02, 2025 -

Colemanmlc824 responded

Please email paperwork to colemanmlc824@gmail.com or postal mail to Mary Coleman, 37 Pine Ridge Ter, Cheektowaga, NY 14225. Thank you

March 04, 2025

We had a rocky path after the initial service but it all worked out in the end More

by Twjones818
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Mar 04, 2025 -

Ray Laks Honda responded

Thank you for sticking with us and we apologize again for any frustration or inconvenience. We appreciate your honest review and look forward to serving you again in the future.

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