Ray Skillman Southside - Service Center

In November we took our car in for new tires the day before having to leave for a conference in St Louis. As soon as they were done, I headed out of the parking lot and noticed my low tire light was on before having to leave for a conference in St Louis. As soon as they were done, I headed out of the parking lot and noticed my low tire light was on. I went back and they stated there was not enough air, so they aired the tire back up. The next day as I got in the car to head to my conference, I noticed the low tire light was on again. I drove to the service department and explained the situation. They sent me to the waiting room. After sitting there for 1 1/2 hours and now late for my conference, I noticed my car was parked in the parking lot. I went to the service desk to inquire and they informed me that they have been busy and yes the car was finished. I asked them what they did and they stated they just aired up the tire. I tried to explain to them that the problem was more than this, but they assured me it was not and sent me on my way. As I was driving to St. Louis, about 1 1/2 hours or so into my trip, I checked my tire reading and I had lost 17lbs of air. I stopped and aired the tire and was able to make it to my destination. I chose to valet park the car and pay additional fees for fear of what would happen. In the meantime, my wife called and spoke with the service manager Tim. He told us to bring the car in as soon as I returned, apologized and also said to call him with any issue. During my trip, I tried to call him as the tire had went completely flat and I wanted to be sure there would be no mechanical issues with the rim since it had set with a flat tire all week. He never returned my call. I had valet air the tire and made the trip back home with stopping and adding air. When we took the car it, we were told that a valve was not sealed and that the tech did not do a proper job by putting the tire in a dunk tank to check it before sending us away with the car. The service manager told us that he was going to speak with the owners about a fair resolution to our issue and wanted to repair the damaged relationship. Two and a half months went by and we received no phone calls. We tried calling and left messages that were not returned. In mid January, we called and asked for his manager. He did call back, checked into the situation and then offered us a choice of $66.00 as as reimbursement for labor or a free oil change. Mind you, we are not out for a big payout, but just asked that they be fair. With the safety issue, the lack of communication or caring, we did not think that this was fair, so we asked to speak with his manager. It has now been over 2 weeks and two voice mails later and Ashley has not bothered to return our phone call. Apparently customer caring and repairing of relationships is not something that this dealership care about. We are soon to be in the market for another vehicle and we did purchase a 2021 Genesis from them, but I do not recommend being involved with this dealership as apparently if they put you in a situation that compromises your safety and jeopardizes a customer relationship, they do not care enough to resolve the issues. More

Had my car 3 separate times to fix the AC on a brand new car. No sense of urgency and didn’t give a loaner car. No sense of urgency and didn’t give a loaner More

John Gregory worked to find me the best deal. I highly recommend shopping here for any vehicle you are looking for. They will take care of your every need. recommend shopping here for any vehicle you are looking for. They will take care of your every need. More

Buy Here Pay Here is great Service center is terrible Bought a Rav4 in Feb from Jim Everett had a great experience with Jim and the staff at buy here pay here did everything they could to get us in a vehi Bought a Rav4 in Feb from Jim Everett had a great experience with Jim and the staff at buy here pay here did everything they could to get us in a vehicle we could afford. 3 weeks later we started having problems with the heater box as the a.c. knob was getting stuck took it in to service it was there for almost 3 weeks apparently the wrong part she if they had to reorder the new part and a couple other things happen while all this was going on Jim made sure we had a loner so that was okay Jim was extremely nice and apologetic that this it happened well we pick up there Rav4 and a week later the same issue happens again the knob is froze and won't turn. Contacted Jim again and he got us in another loaner while the service center worked on it yet again. Came and picked it back up the next day I noticed the light on the knob wasn't lighting up for whatever reason they didn't make sure the light was working well I overlooked that because it had already been in the shop twice about a week goes by and the same thing the knob freezes up will not turn in this time the entire knob falls in the dash so yet another 35 mile trip to bring our Rav4 back into the shop for the same issue!!! If it wasn't for Jim Everett doing everything he could for us to make it right I wiould tell them to keep the car. The service shop needs to be looked into. Will update one I get my car back as its still in the shop.... More

Always great service when I come here! Robert in the service department is awesome to deal with. I bought my car at Skillman Performance Ford and I have always had it serviced there. I woul Robert in the service department is awesome to deal with. I bought my car at Skillman Performance Ford and I have always had it serviced there. I would not go anywhere else. They have always gotten it right the first time! More

Incompetent Customer Service I called to schedule a diagnostic on my Ford Mustang due to warning lights going off after hitting a pothole. I asked if I dropped it off on Friday if I called to schedule a diagnostic on my Ford Mustang due to warning lights going off after hitting a pothole. I asked if I dropped it off on Friday if they would be able to look at my vehicle that same day, as it's my only car. They said it was unlikely, so I offered to drop it off Monday and asked if the courtesy shuttle would be able to take me to work downtown. They agreed. I arrived on Monday before 10 am & got my car checked in, but then was told that the courtesy shuttle wouldn't take me that far, & it was likely it would be Tuesday that they would get to my vehicle. I asked about a rental & they told me I could get their rate with Enterprise. I agreed to this. They set it up for me, let me know they would call or email me by the end of the day to update me on my vehicle, & had Enterprise come pick me up. Despite the crossed lines, up to this point, things went ok. They did indeed call, & left voicemail in the evening, to let me know they had not gotten to my vehicle & hoped they could get to it tomorrow. I called them in the evening on Tuesday after hearing nothing & was told they were sorry but they're swamped & couldn't get to it again. I noted I was in a self-paid rental & if they can't get to my car, I just wanted to come pick it up. The customer service person, Cindy, said she had spoken with her manager & they offered to pay half of my rental. I agreed to this & thanked them for the concession. No one communicated with me on Wednesday & in the evening I called & left a message asking for an update. Thursday evening rolled around & I received no call back, so I called again & got Cindy's voicemail. I called again in the morning at 8 am & was told that they had not yet gotten my car into the garage (these diagnostics to tell you what's wrong with your car do not take that long, & they cost upwards of $125.00 just to tell me what's wrong, which is all I was looking for). Cindy told me her manager was with 15 techs at the moment handing out assignments but she would grab him when he was done to see what they could do and call me back in a "few minutes." After over an hour, I drove myself to the dealership. Cindy greeted me in a sugary sweet way, & as it was obvious my car was not anywhere in the garage I expressed my disappointment & told her I wanted my car & my keys & I was leaving. She said okay I'll go get it, 5 minutes later reappeared with someone else's car & said, "Now I'll get yours." I was visibly shaking with anger at this point & another customer service person apologized to me. When she brought the car back, she asked about my rental & I stated it was parked outside but I still needed to get my things out of it. When I got back inside, she was nowhere to be found. The customer service rep that apologized previously said he could help, as it was obvious I was still waiting and spoke with the manager quickly, stating they would take care of the whole cost of the rental. This was appreciated but far too little too late. The bottom line is I will never go back. Let's pretend for two seconds that Ray Skillman Ford has only 10 techs on staff, it takes 2 hours to even look at each vehicle & they have abbreviated hours 8am-5pm. So I'll be generous here too: my car was there from noon on Monday until 5pm Thursday, which means Ford had a total of 32 business hours, times 10 techs to JUST LOOK at my car. So, if it takes 2 hours to do that, they are telling me, they had 320 technician hours to look at my car and did not. Which means they are telling me that 160 customers were taken care of and looked at whose business was more important to them than mine. My vehicle is at about 70,000 miles and I will be looking for a new car sooner rather than later. I will not buy from them, I will not get my car serviced there, and the really bad news is, they made it clear through their customer service that they don't care and do not want my business. This might be a one off fluke, but is some of the worst customer service and lack of care that I have Ever been party to. More

Always satisfied!! I am a longtime Skillman customer. I have all my maintenance done at the service center. I never feel pressured to add on service and appreciate that I am a longtime Skillman customer. I have all my maintenance done at the service center. I never feel pressured to add on service and appreciate that all service and recommendations are discussed with me and also provided to me in writing. I feel confident that my car was serviced by the best. Even on a Saturday walk in , I was still in and out in less than an hour. A nice, clean and comfortable seating area paired with fresh coffee makes it a relaxing wait. I will continue to go back! More

They don't want your business, go somewhere else After two times of being BS'd about warranty work, A three month wait to fix the rear latches on my 2014 C-MAX and then being told it would be two wee After two times of being BS'd about warranty work, A three month wait to fix the rear latches on my 2014 C-MAX and then being told it would be two weeks before they could fix a piece of carpet that had fallen off my rear seat back, I was also told it would take three days and I would be responsible for a rental car I drove out to Circle City Ford where they promptly fixed the carpet and told me that if I had three hours they'd fix my latches. I'm done. More

Service for recalls I was very pleasantly pleased with the excellent customer service from Matt he made sure they had everything for the recalls I was having done on my 2 I was very pleasantly pleased with the excellent customer service from Matt he made sure they had everything for the recalls I was having done on my 2001 Escape before I took it in for service. It had 4 recalls I dropped it off on a Thursday right before they closed and the recalls were done the next day around 4pm. I thought for sure they would keep my Escape over the weekend but was very impressed they had it done in less than 24 hours. Excellent job! Excellent customer service! More