Ray Skillman Southside - Service Center

Great Service We were 1,500 miles from home when a serious drivetrain problem developed suddenly in our Hyundai Santa Fe. Skillman Hyundai took the car in early in We were 1,500 miles from home when a serious drivetrain problem developed suddenly in our Hyundai Santa Fe. Skillman Hyundai took the car in early in the morning and had it fixed and ready to go by mid-afternoon. Back home now with no more problems. Matt Engel, Service Advisor, was particularly good and helpful to work with. Much appreciated. Clean, well-run facility. More

Honest service I bought my teenage son a 10+ year old Ford 500 which has been a very good car but recently started having a few issues that have been hard to diagnos I bought my teenage son a 10+ year old Ford 500 which has been a very good car but recently started having a few issues that have been hard to diagnose. The staff at Ray Skillman Ford have spent hours working not only with his car at a moment's notice when it was towed in unexpectedly and repeatedly, but Eric, the service manager himself, has been gracious enough to spend many long-distance conversations on the phone with my mechanic brother in Florida brainstorming the issues. When they couldn't find the problem, instead of charging me for random parts at dealership prices, and guessing and hoping, they were honest in saying We Don't Know and not charging us anything. I have had this exact issue with the Jeep dealership and been charged thousands of dollars on multiple visits without fixing the issue. And Jeep refused to speak to my mechanic brother; they say it's not their policy. Needless to say I traded in the Jeep and will never buy Jeep again. I can certainly understand not knowing and I appreciate someone trying their best until they have an answer, which they eventually got. At Ray Skillman, I don't feel they are just there to overcharge us. Thank you Eric and Blaze for excellent service. More

Ridiculous, lazy, staff I got in my car 4 miles from greenwood skillman at 5pm and my low tire pressure light was on. I didn't see a flat but was worried about ruining tire I got in my car 4 miles from greenwood skillman at 5pm and my low tire pressure light was on. I didn't see a flat but was worried about ruining tire or rim. I immediately called service which was open until 6pm to see if I could run my 2016 CMAX to be checked. I was told all the service techs were gone so I couldn't come in. I asked if I could atleast check and fill my tires myself and was told to go to a filling station because many were close and the techs had all the air hose equipment locked in their personal tool boxes. By this time I was across the street from ray skillman and it was 515pm. He repeated just go to a filling station because they couldn't help me. My family drives 5 ford's and we buy a new one about every other year. This is not the first time service has been poor here but I have finally learned the closest and most convenient ford dealer isn't worth the hassle and lies. I took my Cmax to another ford dealer and it was a 5 minute check/fix. More

Blame Game My Ford Escape was brought in because the moonroof was stuck open due to its motor. When I got my vehicle back in noticed a change in my seat belts. T My Ford Escape was brought in because the moonroof was stuck open due to its motor. When I got my vehicle back in noticed a change in my seat belts. They were tight and unable to be adjusted. I didn't have this issue before, so I called and spoke with Ted. First Ted said he didn't know what could have happened. When I informed him that the trim panal had to be removed to fix the motor and maybe it was just put back wrong (off track), he had me bring the vehicle back in. After fixing the seat belt issue (it was off track) I went to pick my vehicle up again. Before pulling off the lot I noticed anot unsealed gap in my headliner above my passenger door. I asked Ted about it and he tried to press it together and said that the heat from outside should seal it in a few days. After I told him how ridiculous that sounds, he asked how did he know that the gap wasn't already there before they serviced it. Trying to pull the 'blame game', Ted wasn't expecting me to show a picture of my car in that area before it was brought in. When he realized I had evidence the gap wasn't there he called Miles, his supervisor. When Miles tried to say the same thing about the gap already being there, Ted informed him that I had a picture. Then Miles asked me to bring the vehicle back again to try and fix the problem. I informed him that that kind of issue is not fixable, that the headliner would have to be replaced. He wanted to try any. In bringing the vehicle back to be 'fixed' I went ahead and got an oil change and aliment. Not only were they unable to fix the headliner (like I said), the aliment still seemed off. I was then told that they would replace the headliner. I inquired about a color change. I told them that I'll pay for the change in color if need be but asked that I'm not charged for installation since they have to replace it anyway. I was told that it will cost to much and that my car would be two toned. Money was not my issue and my vehicle is already two toned. I had to go to another Ray Skillman two days later to get another aliment done because the first was off. Then I had to wait a little over a week for the new headliner. When the new headliner was put in, my door frame was chipped, my dome lights had fabric exposed around it and there was a black part on my passenger seat. They had 24rs after informing me my vehicle was ready to make sure my vehicle was complete. Dave had to find out when the black part went and put it back on. Now, the new headliner is not the same color as the retracting fabric. I was told that Ford could have changed the way the color is made since first making the vehicle or it could have faded over time. I showed them a picture of my vehicle before and after installation and was asked if that was a picture of my vehicle or a vehicle like mine. I don't know if they think I'm stupid or what. I just want my vehicle back the way I gave it to them, minus the broken moonroof of course. More

Happy Sonata Owner I have always had good luck with Skillman. I bought my last Sonata from them about 12 yeas ago. Loved it and my new one too. I use their service cent I have always had good luck with Skillman. I bought my last Sonata from them about 12 yeas ago. Loved it and my new one too. I use their service center for all my needs. Recently I had a leak in a back tire. They said my tire would cost $145.00, I thought that was too high. I checked around and it turned out to be less than the local Discount tire. I feel safe when they do the work. They're honest with me . Polite and well trained. I've been using the dealership for over 10 years. More

no response I wanted to have remote start put in our new vehicle, but I wanted a quote first. I had one other question, too. When I told them I wanted a quote b I wanted to have remote start put in our new vehicle, but I wanted a quote first. I had one other question, too. When I told them I wanted a quote before I made a service appointment, I got no response. When I wrote again to ask, I got no response. Obviously, they don't care. More