Razzari-Dodge-Chrysler-Jeep

Dream come true I came into the dealership skeptical and afraid I wasn’t going to be able to leave with my dream car. Great service from the staff made everything pos I came into the dealership skeptical and afraid I wasn’t going to be able to leave with my dream car. Great service from the staff made everything possible especially the determined salesman Miguel Arce who catered to my needs. More

Horrible parts department Purchase a new battery and was told 3 year free replacement. One month later battery tested bad. Called parts department for a replacement battery. Purchase a new battery and was told 3 year free replacement. One month later battery tested bad. Called parts department for a replacement battery. Now they are saying in order to replace battery, I have to take vehicle to the service department, so the can print out a work order from the service department. So they can honor their 3 year free replacement. It's not free if car goes to service department. Frustrating they dont disclose this xxxx during purchasing a battery from the parts department More

Lesson learned Learning a $30,450 lesson. Call it being naïve, gullible or just down right foolishness on my part. On December 23, 2018 after 2 years of reviewing t Learning a $30,450 lesson. Call it being naïve, gullible or just down right foolishness on my part. On December 23, 2018 after 2 years of reviewing the Jeep Grand Cherokee and the Cherokee, I finally decided to make the purchase. I’ll tell you now that I am not a negotiator by any means. When I want something, I get it. Now I’ve been working on building my credit in order to get a better interest rate, so I knew what it was but wasn’t too sure on what the finance companies would offer. I drove 40 miles to the dealership that cars.com had showed me where my vehicle of my dreams was located. It was a 2018 Jeep Grand Cherokee black on black. I watched this vehicle for 3 months. I then went to the dealer site assuming that it would have the most updated information there. Of course, there was the same vehicle that I had been watching for the last 3 months. I read all the different incentives that they had to show the price being as low as it was. I arrive at the dealership. Isaac approaches us. I show him what I’m looking for and he looks at my phone and says he will go check and see if they still have it. He comes back and says, “we just sold it”. Of course, they did. He then goes to show us the 2019 Grand Cherokee which was not in my budget or at least that was not the number I was willing to spend. Let’s speed up… There was a Jeep Cherokee on the showroom floor that Isaac asked if I’d take look. I did and was immediately in love with it. I wasn’t originally looking for a 2019 but this caught my eye. He asked if I wanted to test drive it, I said yes. He went over to a group of employees and said a few words and came back to tell me I could not drive that one but can drive something like it just not the same color. This should have been a red flag. How do you tell a customer no on a $30K purchase? I was too excited about purchasing a vehicle and had tunnel vision. I went ahead, and test drove the white vehicle. While driving I asked how much I will be paying out the door after the incentives I qualify for. Isaac stated “around $28K” Isaac told us everything that this vehicle had that mine was coming with. We got back, and I was asked to come in to go over financing options. I looked at the car I was wanting to purchase and had a seat at Isaacs desk. I was already pre-approved by two other companies, I shared this information with Isaac who then shared it with the financial department. Upon being approved with a better interest rate from someone different I accepted. I went in and sat with Lawrence who had all the paper work for me to sign. I asked Lawrence how much I’ll be paying out the door he pointed to the 30450 prices on the paperwork. Apparently, this was not including the 4K 100K mile warranty. (Lesson Learned) After signing for a car I never drove (Silly, foolish me) I asked Lawrence for the pink bow that was on my car. He asked if I would bring it back and I said no. He then said they were unable to give that away (another red flag) but offered me a beanie baby instead. I refused. They then asked the guys to move my car to the outside and they didn’t even want to move the other car that was somewhat in the way until Lawrence told them to. (Lazy) I left happy with my car but unhappy about my treatment, but too excited about my purchase. After telling my story to a few friends everyone has said the same thing. Racial profiling. I should have left and not give my business to them. But too late. I’m happy with vehicle but if you’re looking for 10-star treatment this is not the place. You would think after spending that kind of money a bow was the least, they could do. Shame on Cars.com and Razzari for not updating their website with better information and false advertisement. Razzari, thank you for the reminder that the color of my skin is still seen as my credit is bad and I’m broke. So, no I do not recommend doing business here. More

Adrian in service dept. Is a xxxxxxxxxxx Service dept is terrible incapable of diagnostics service writer (Adrian) is not trustworthy, xxxxxxxx his way through your experience...my advice is Service dept is terrible incapable of diagnostics service writer (Adrian) is not trustworthy, xxxxxxxx his way through your experience...my advice is when a service writer is being dishonest with you then its best to move on to another dealership or Service center. More

Jeep Wangler Golden Eagle I am so happy that I was able to buy my dream truck! Thank you and I appreciate your service and friendliness! I’m glad I bought it there! I am so happy that I was able to buy my dream truck! Thank you and I appreciate your service and friendliness! I’m glad I bought it there! More

Great customer service Upon our arrival to Razzari Dodge we were greeted by a very professional salesman named Martin he assisted us with our purchase of a great Dodge truck Upon our arrival to Razzari Dodge we were greeted by a very professional salesman named Martin he assisted us with our purchase of a great Dodge truck. One of the best vehicles I have ever owned More

Good Deal Bought a used truck from Tony Rosales here. I took my time, without them being pushy. I got the truck I needed, and I'm happy with it. Bought a used truck from Tony Rosales here. I took my time, without them being pushy. I got the truck I needed, and I'm happy with it. More

Best dealership in town We couldn’t be more pleased with the service we received. Recently purchased a Ram and we were helped by Michael Brown, he went above and beyond to ma We couldn’t be more pleased with the service we received. Recently purchased a Ram and we were helped by Michael Brown, he went above and beyond to make sure we were getting everything we wanted. We are incredibly great full for the time he spent helping us through the purchasing process. More

Great place to buy my first car I was a first time buyer and they helped me get a car at a great price. Something perfect for me and my family. The workers were friendly, had plenty I was a first time buyer and they helped me get a car at a great price. Something perfect for me and my family. The workers were friendly, had plenty of options from new to used. More

My phenomenal deal i couldnt back out! I just want to thank the whole Razzari team for working with me and my husband Juan on getting into our brand new 2017 Dodge Journey . It means the w I just want to thank the whole Razzari team for working with me and my husband Juan on getting into our brand new 2017 Dodge Journey . It means the world to us that Carlos Hernandez listened to what we needed and did everything in his power to get us in something we need for our growing family. I'm expected our 3rd child so we really needed this and as a young family with 3 kids on our own we had a tight budget and a amazing interest rate . We will never go anywhere else . Everyone is so friendly and professional and greet customers right away and Carlos was the best we had went 4 or 5 other times and left with nothing and Carlos was consistent and honest and strived to have us leave with a new SUV. We will definitely be back to see Carlos Hernandez for any services we need !!!!!!! Thank you so much because now when our baby comes home we know we will have room for him or her !our sons love the new car the sell my sons sniffs hard and says Ahhhh! Lol we couldnt have done this without Razzari and we are returning customers never been late on a payment and bought a 2014 nissan versa for our first car back in 2015 traded that in to our suv now for our little ones . We love razzari !!! Best selling car dealership out there . Thank you larry turner to you were fast accurant and thorough very polite anf perfessional . Did i mention my interest rate would have been 19% and with help of carlos and chrystler capital and razzari it is now at 3% they saved me 20,000 7 seats suv 2017 only 13 miles on it tires were polished and car washed and detailed to our liking even added our carseats and cd in our player went over all the new dodge accessories it was amazing no catches no oooh! But this . First payment isnt until sep 14 and payments at a affordable cost to where it foesnt put us out with us having 3 kids back to back and all all 3 still in diapers . We appreciate and are very blessed to have did business with you carlos and larry and razzari THANK YOU! More