Back

Red Bank Volvo Cars - Service Center

Red Bank, NJ

not yet
rated
17 Reviews

17 Reviews of Red Bank Volvo Cars - Service Center

Sort by
February 06, 2012

Brought my car in for service on a Saturday - which was wonderful for my busy schedule. The waiting area was very comfortable. I have an older Volvo. Andy went through the list of things I needed, expla More

by Tkaroon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
February 04, 2012

Brought my car in for service. I dealt with Chris and this was a very good experience considering that I haven't had good experiences in the past. He took the time with me and I didn't feel rushed. The d More

by Lmahon564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
December 31, 2011

It is so nice to see a car dealer and its employees treat us so nice and as if we were the only customer they had. We have a Volvo xc70 that we just bought from another car dealer from another state. We were More

by numberonenanny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt, Scott and Chris
November 04, 2011

OMGosh poor customer service and refused to work on my son's car because it was an older car. I own (4) Volvo's and went to another dealer and they were great. Even though I got a better price from Red Ba More

by oceanssss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Dec 30, 2011 -

Red Bank Volvo Cars responded

We make our living repairing cars. Old ones, New ones, collisions and more, so if the reveiwers own words don't tell the whole story than continue reading. My family has been repairing and selling cars for 74 years in Red Bank and have always maintained an excellent reputation of being good honest business people. This review is an attempted smear campaign by very bad people who bounce checks and need to be prosecuted in order for us to be compensated for our work. We don't want to do business with these folks and tried to tell them in a way that would hopefully not create conflict. We were wrong. Sincerly, Rich Matthews President Red Bank Volvo, Inc.

June 21, 2011

In my view, they have a track records of poor quality of work and inflated prices. Again in my view, if you send a car in for a small problem, they will often suggest it has much much much bigger problem an More

by yenching
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Micheal, Andy, Kurt
March 26, 2010

The service manager Chris treats his employees like garbage. This guy must have learned his people skills via a comic book. I will never set foot in that dealership ever to purchase or have my vehicle More

by ncampo864
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris the service manager
Dec 30, 2011 -

Red Bank Volvo Cars responded

As one can tell from the content of this "review", disgruntled employees try to get revenge for being terminated. It's nice to know that they have let our current and future customers who read this, aware that the type of person that writes this stuff is no longer working here and this has only contributed to us being able to give a higher level of service. It's unfortunate though that one would make slanderous remarks about a manager who is extremely dedicated to giving good service to the customer and actually name them in a public forum. Here are some of our employment statistics. We offer a 100% paid Health Insurance Premium Plan 401(k) with 2% matching Average employement years in our Sales Department 17 Average employement years in Service & Parts over 10 included in this is a 24 year veteran Service Advisor who just retired 12/2011. Sincerly, Rich Matthews President Red Bank Volvo, Inc.

August 23, 2005

After more than a decade of experience and my last Volvo being in the shop every 2 weeks for 2 years I found that my wife was right: every time I brought it in they would break something else. And how about More

by ddoone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
2