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Red McCombs Ford
San Antonio, TX
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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427 Reviews of Red McCombs Ford
April 09, 2020
Victor has extensive experience and knowledge regarding all models of vehicles. We are so grateful for the extra efforts he has made on 2 occasions. Made certain all details of work was done properly and p all models of vehicles. We are so grateful for the extra efforts he has made on 2 occasions. Made certain all details of work was done properly and personally put in extras effort to have a rental car quickly available for handicapped husband. We travel 3 hours to you based on our local USAA repair recommendations of a dealership wirh quality service & repairs and Victor’s efforts have exceeded our expectations every time. Thank you Victor More
by Casey
Employees Worked With
Victor Lacourse
March 24, 2020
We bought a 2015 Altima in December. With approximately 3000 miles on the car we were metal on metal with brakes and had leaking shocks. We parked the car for around 2.5 weeks because it wasn’t safe to dri 3000 miles on the car we were metal on metal with brakes and had leaking shocks. We parked the car for around 2.5 weeks because it wasn’t safe to drive and we couldn’t afford brakes. I then took it to the local shop because I could finance the work for brakes. They fixed them and confirmed (and showed me) that they were metal on metal in the back and close to that in the front. Needed pads all the way around and rotors in the back. That’s when they showed me the leaking shocks on both sides. I tried to call the manager at Red McCombs 3 times and never received a call back. Then I called the service department and left two messages. No call back. Finally the operator transferred me to someone who was there. They said they would look at the shocks but won’t reimburse for the brakes because they didn’t get to look at them. It was unsafe to drive an hour away and I can’t afford a tow. He said they MAY have paid for the tow after they looked at the brakes. I don’t have money for MAY. I will never buy a car here again. I dealt with Josh and Cliff in service. I am out almost $500 for brakes. They are doing the shocks after I raised xxxx. Never again. They obviously don’t inspect cars before they sell them as “certified preowned.” More
by Ivtih6313
Employees Worked With
Jose Zavala, Josh Hamman, Jose Rico
February 15, 2020
Marcus Venson helped me and quickly answered my questions regarding the Ford 150 truck I wanted. He is an excellent salesman and will be recommending him to my friends and family for their future questions regarding the Ford 150 truck I wanted. He is an excellent salesman and will be recommending him to my friends and family for their future Ford purchases. I really like the online features of McCombs website. It helps you get an idea of whether someone can afford a vehicle or not. Thanks Red McCombs ! I really wish I could have talked to the finance people and be able to ask them financing questions since I’m from out of town. Are they not allow to talk to customers? Anyway that would have been helpful. More
by Lorabriones
Employees Worked With
Marcus Venson
January 22, 2020
This dealer is always prompt, courteous, and efficient when I take my car in. I can sit and wait in a comfortable and hospitable waiting room, with coffee, tv, and other services. when I take my car in. I can sit and wait in a comfortable and hospitable waiting room, with coffee, tv, and other services. More
by Irisbarno
Employees Worked With
Javier, very efficient and polite, Jose Rico
November 23, 2019
Our car broke down in San Antonio While traveling and was towed to this dealership. Lucky us for landing here in an unfortunate situation. So wish they were in Austin! From the beginning, and as promised, E towed to this dealership. Lucky us for landing here in an unfortunate situation. So wish they were in Austin! From the beginning, and as promised, Earnest kept us informed each step of the way. We always felt treated with respect and integrity. Fair prices and no oversell of issues. Loved availability of Enterprise on site. Would be good to let OOT customers know about this super convenient service from the start too. More
by kb
Employees Worked With
Ernest Garcia
November 22, 2019
My truck only has 11,000 miles and it is knocking. Very My truck only has 11,000 miles and it is knocking. Very poor customer service. Have a warranty and can’t use it till diagnostic test is done it’s al My truck only has 11,000 miles and it is knocking. Very poor customer service. Have a warranty and can’t use it till diagnostic test is done it’s already been 24 hours and I had a appointment and still don’t know anything 👎👎👎 More
by coral Barron
Employees Worked With
Isaac Miller
November 19, 2019
Fire the Manager named Matt. He is a liar told us we were not approved for the vehicle we where looking at, kept telling us he was going to help us out on the sticker price and then we could get real cl were not approved for the vehicle we where looking at, kept telling us he was going to help us out on the sticker price and then we could get real close to the payment we were trying to be at. When I asked him about dealing with Randolph brooks FCU he told me they wouldn’t approve me and then tried to sell me a different vehicle at sticker price. Best part was when we were leaving I turned to my wife in quietly told her that instead of wasting the entire day here we should have just went to Southway Ford. Matt started walking away and then once he got close to the front desk surrounded by all the salesman he started talking loudly and acting like a baboon screaming out. “Yes go to Southway Ford we all use the same banks go ahead.” I couldn’t quite figure out why he was so upset about us going to try somewhere else since they wouldn’t help us. That is until I saw southway Ford was advertising online $7000 off the exact same expedition we were looking at. They also had up to $6000 off on the 2020 explorer he was trying to sell us. I called the bank the next day to find out what they were willing to approve us on and that’s when they told me they had already approved me for the original vehicle I was looking at yesterday at Red McCombs ford. More
by kevbro101
Employees Worked With
Matt
October 23, 2019
Dishonest FInance Guys I brought my own financing to the deal (3.54%). Abel in finance convinced me to use their financing (5.64%) based on the fact that I would get a $150 I brought my own financing to the deal (3.54%). Abel in finance convinced me to use their financing (5.64%) based on the fact that I would get a $1500 rebate and he gave me his word I'd be able to refinance right after with my bank. After doing the deal I found out he was lying. You can't immediately refinance. And the rates will be much less appealing. He cost me $2880 with lies. I complained and he denied ever saying that. More
by dsmith658
Employees Worked With
Abel
