Red McCombs Ford

Horrible Customer Service!!!!! This dealership was unprofessional, unorganized and not helpful at all!!! My fleet mgmt. company factory ordered an F150 from them and we were never This dealership was unprofessional, unorganized and not helpful at all!!! My fleet mgmt. company factory ordered an F150 from them and we were never communicated the vehicle was onsite. They also never communicated the vehicle had hail damage as a result of being on their lot. The vehicle was delivered to them in April and I found out in July. It took 3 days for the fleet representative, Don Maple, to return my call after being hung up on, transferred without speaking to anyone and then disrespected when finally spoken to. I scheduled an appointment with Don Maple for the next day to pick up the truck at their site b/c they needed 24 hrs notice before it would be ready. Upon arrival the fleet representative, Don Maple, couldn't remember who I was or scheduling the appointment. After being there an hour, they could not locate the vehicle and needed my address so they could deliver it once they FOUND it!! They dropped off the truck the next day w/o me knowing and did not leave the keys or paperwork. Don Maple finally came back the next afternoon with the keys and paperwork to sign. THIS HAS BEEN THE WORST EXPERIENCE EVER!!!! More

Enrique Hernandez and team AWESOME I went to Red McCombs Ford on I-10 and Callaghan and met Enrique Hernandez when he was just pulling in from delivering a car to Fredericksburg Texas t I went to Red McCombs Ford on I-10 and Callaghan and met Enrique Hernandez when he was just pulling in from delivering a car to Fredericksburg Texas that is almost 2hrs away and told him I was just looking. He still got off and help me even though he just drove almost 2hrs. This guy was so nice and told me everything i wanted to know and he above and beyond to get me my truck. He talk to his boss Cliff Deleon and they work with me to get me a very good deal. I got a better deal than my sister and I have a very bad credit and she has a better one than me. Just wanted to say thank you so much Enrique I will never forget what you did for me man I promise. You came in on your day off bro to get me the deal I wanted man outstanding. Your company should be proud of having a worker like you on board. Read some of the bad comments and they should of talk to you. Once again thank you so much man you are outstanding and your boss Cliff Deleon. I will for sure comeback to yall More

Its all in the customer service I was looking for a used car with a very narrow set of specs and told the sales rep, Justin Christian, not to bother me with vehicles that did not ma I was looking for a used car with a very narrow set of specs and told the sales rep, Justin Christian, not to bother me with vehicles that did not match. It was a very different kind of car purchase experience and the reason it worked was because Justin listened. And during the actual purchase process it seemed that all of the different functions of the dealership worked seamlessly and without appreciable delay to make the purchase go very smoothly. I will recommend Red McCombs and Justin Christian in particular. More

horrible service department and service director If I could give the rating a -100 I would. It turns out that my daughter took her car in for an oil change and tire rotation and the service technicia If I could give the rating a -100 I would. It turns out that my daughter took her car in for an oil change and tire rotation and the service technician apparently did not know how to properly put the bolts back in and damaged 3 of the hub and bearings. Which now need to be replaced. The so called Service Director Jesse is refusing to accept responsibly for the shoddy work performed there on my daughters car. Therefore, we are having to pay to have the repair done which is going to cost $918.00. They are a bunch of rip offs here at the location. SO what ever you DO NOT and I repeat DO NOT take your car there. I simple little $47.00 oil change and tore rotation is going to cost us now $918.00. Shame on Red McCombs Ford Service Department and the so called Service Director Jesse for not taking accountability for the damage. More

Unprofessional and rude After 4 hours of being in the dealership and having signed most of the apperwork, after them knowing I was on the process of getting my Texas driving After 4 hours of being in the dealership and having signed most of the apperwork, after them knowing I was on the process of getting my Texas driving license and that currently I had an out of state license, they wanted me to sign a paper saying that I committed to not driving the car because of the license issue. They were trying to take advantage of us saying that that was the law, when that is not true; and also saying that that paper was not legally valid, they just wanted me to sign without a reason. It took somebody to finally stood up to say that wasn't true about the Law to have them say that it really wasn't the law but a company policy (after 4hours!!! That's when they say all this). At that point the personnel was being rude because we had questioned the reason for having us sign a paper and because we knew exactly what the law says!! they wasted our time, were rude and unprofessional. More

Total Ripoff for Maintenance Agreement I paid over $1000 for a Ford Premium maintenance plan with a value of approximately $280. I was lead to believe it would cover all maintenance for 3 y I paid over $1000 for a Ford Premium maintenance plan with a value of approximately $280. I was lead to believe it would cover all maintenance for 3 years or 37000 miles. In reality it covered 6 oil changes-hardly a $1000 dollar value! More

Unprofessional, incompetent sales team My husband and I went looking to lease a Ford Explorer.. We sat down with a sales rep for 3 hours discussing what we want, specs, color, type and ever My husband and I went looking to lease a Ford Explorer.. We sat down with a sales rep for 3 hours discussing what we want, specs, color, type and everything else. We asked that he'd call us when h get the final sale price after rebates and all that stuff; he didn't want to give us a number for 3 days ( put in mind we were looking at other cars and had other offers on the table). They say they were waiting on the financial clearance which is fine but he had to inform us. After all that he gave us a number and we went on Saturday to see the car we wanted to get it that day. But the cat isn't there, they were working on a WRONG car!! That's just basic stupid! Ok where's the car we wanted? It's not here, we only have it in black and its in transit! After going back and forth and being furious.. We went back and agreed on the black one and we were suppose to get it on Monday, it gets to the dealership Saturday night or Sunday max that's what they said. I'm waiting all day with my son at home waiting for them to deliver the car and no one comes, we called 2 times and we get voice mail!! My husband gets a hold of someone at the end and the guy said it didn't arrive yet! And no one thought of letting us know!!! He talks to the manager and he knows nothing all he said is " how can I fix this?" So now we tell u how to do your job???!!!! It's ridiculous!! Was a terrible experience they ruined the excitement of having a new car. Will never deal with them again it was a huge mistake. Incompetent, unprofessional and just not fit for the job. I hope we get the car tomorrow. More

Incompetent management and service Stay away from this dealership and their service department! They are incompetent and two faced. I bought a 2012 f150 platinum from them new a few yea Stay away from this dealership and their service department! They are incompetent and two faced. I bought a 2012 f150 platinum from them new a few years back and immediately was having a service power steering light come on. After a handful of visits, they told me they can't find the problem and they would pretty much have to wait for it to fail. Well, it failed a few days ago and when it did I was changing lanes at 70 mph on the hwy! I almost took out two cars and ended up in a bar ditch unable to steer at all. It's now out of warranty and the dealership that couldn't do their part and replace the system when they couldn't figure it out (as per Fords representative) is unwilling to do anything about it. To the families I could have changed forever that day by killing or crippling you on the highway, I'm sorry for my poor decision in who's hands I put my own life in and that it could have cost you yours! More

Stay away from this place Were not honest and forward about the price. Kept going back and forth and used the monthly payment as they're tool to screw with the overall price o Were not honest and forward about the price. Kept going back and forth and used the monthly payment as they're tool to screw with the overall price of the vehicle. Do not allow yourself to be swindled by these people! More

Screwing alert! Tried to charge me $400 for a 30 minute hose change. DANGER! DANGER! Trying to make one time customers they do not care about earning your return busi Tried to charge me $400 for a 30 minute hose change. DANGER! DANGER! Trying to make one time customers they do not care about earning your return business! Stay away! More