Red McCombs Ford

I'm a first time car buyer and the guys made it a wonderful experience. They were all very informative and answered all our questions. The service was fast. I took home my car the following day. I wo wonderful experience. They were all very informative and answered all our questions. The service was fast. I took home my car the following day. I would recommend this dealer to anyone. More

I bought a nice blue 2007 nissan titan from this place in May, 2011. The deal and the salesman were both very good. When I went to finance they pushed me real hard to buy an extended warranty. They told m May, 2011. The deal and the salesman were both very good. When I went to finance they pushed me real hard to buy an extended warranty. They told me how great it would be, that most of their customers bought it, and how it would literally pay for itself down the road if I have any problems. So for an extra 1900 dollars I purchased it. Then in early september, my fuel pump went out, the horn stopped working, and I also had problems with the key fob. So I brought it in on a saturday and was told they would take care of it. Late saturday evening I was told that the warranty would not cover any of the cost. I spoke with the dealer finance manager Brandon Brady and expressed my displeasure with the warranty they had given me. I felt they were very misleading. He said I would be upgraded to the ford premium warranty with no cost and after a week or two my truck would be fixed. This 6 weeks ago. With in this time frame I have called the dealership numerous times, spoken with Brandon Brady, Andy Dillon, and numerous other employees there. I have been told they would check into it and call me back. I haven't received any phone calls back. And still I do not know what is happening with my truck or the warranty. I cannot emphasize enough how displeased, angry, and upset I am. I truly like to give people the benefit of the doubt and give them the opportunity to make things right but this dealership has failed miserably. It just shows me that they are only interested in selling you a vehicle and after that you are strictly o'n your own. Worst case of customer service I have seen in a long time. Six weeks since I took my truck in and not only can tell me nothing they don't return my calls. I would not suggest this dealership to anyone. Donald B. More

This dealership sold me a used Ford Bronco with a salvage title, without disclosing the salvage title. I had to take them to court in order to resolve this situation. I DO NO recommend them to anyone. title, without disclosing the salvage title. I had to take them to court in order to resolve this situation. I DO NO recommend them to anyone. More

I was very pleased with the sales staff at Red McCombs Ford. I did research over the internet to try an narrow down what truck I wanted to research further in person. After visiting serveral dealerships a Ford. I did research over the internet to try an narrow down what truck I wanted to research further in person. After visiting serveral dealerships and going on a couple of test drives I could never seem to find someone who was interested in taking the time to get to know me and what I wanted. Being frustrated, I started inquiring over the internet when I saw a truck come up that I felt would fit my needs, I would inquire. That was even getting frustrating. Then I found one online that I responded to and I got an immediate reply from Lewis Martin at Red McCombs Ford on I10. I set up an appointment with Lewis, I got a call the day before to confirm the appointment, went in and got the deal I was looking for on a great F150 with EcoBoost 3.5 engine. WOW + good mileage. Hats off to Lewis, Brandon, Bryan, and the pit boss (forgot name) who said yes to the deal. PS: I also found that most information on the web about vehicles was generic and not specific. More

PATHETIC EXCUSE OF A DEALERSHIP AND SALES TEAM! LAST PATHETIC EXCUSE OF A DEALERSHIP AND SALES TEAM! LAST WINTER: My partner and I purchased 2 used vehicles from Red McCombs Ford last year. During PATHETIC EXCUSE OF A DEALERSHIP AND SALES TEAM! LAST WINTER: My partner and I purchased 2 used vehicles from Red McCombs Ford last year. During the process we asked the car salesman if the vehicle had ever been wrecked. The car salesman confidently stated NO! We asked for a CarFax report but during the process we became so excited we didn't think about it not being given to us. Later that evening we leave with our cars… PRESENT DAY: One our way to Austin the other day we decided to stop at one of the Ford dealerships going up there and take a look at a new 2011 F-150. We were not looking to purchase but it just so happened that we wanted to buy the truck. They take our vehicle that we had purchased last year from Red McCombs Ford and then come back with the appraisal. They told us the appraisal was low because the vehicle had been wrecked not once but TWICE!!! My partner and I were shocked. The salesman showed us the AutoCheck report and there it was... two accidents reported. We decided that we had to pursue this with Red McCombs Ford. The next day I called Red McCombs ford to speak with a used car manager. Twice I was sent to voicemail. The second time I left a very detailed message of the incident and my call back number. The manager never called back. Later that evening my partner and I went to the dealership to speak with the used car manger. First off, he didn't even shake our hands and gave us this "who cares" look as we explained to him the issue. We stated we wanted to resolve this matter with the dealership before seeking legal counsel. He told us it didn't matter what we did and that HALF the vehicles on the lot had been WRECKED!! REALLY???? The only resolution he offered was to take our vehicle and trade it with another vehicle. I said no because he was obviously going to screw someone else with selling it again and attempt to make money off us. We told him we had called and left him a voicemail and he said he checked but he received nothing. LIAR LIAR LIAR!!! Now we have to seek further legal counsel to resolve this matter. PLEASE DON'T BUY FROM THEM. THEY ARE GRADE A CONS AND WILL DECEIVE YOU! There are plenty of other Ford dealerships in the area to purchase from! More

My husband and I spent Saturday May 7th, looking at used 4x4 trucks. Drove to the IH10 Red McCombs and were greeted by several salesmen. I can't remember the gentleman's name (Asian looking) but he was ab 4x4 trucks. Drove to the IH10 Red McCombs and were greeted by several salesmen. I can't remember the gentleman's name (Asian looking) but he was able to point out a few of the 4x4's in the lot. The cars don't have prices on them and the detailed info is sparse re: milage, year etc. We found two and wanted to know what their "asking price" was. We were invited inside and sat at his cubical and were shortly introduced to the "Sales Manager". He asked what we were looking for, how much we wanted to spend and which truck we liked. We explained that we were out comparing the different truck styles, diesel, flex fuel etc...and were not ready to buy just then.....I might add we are both medical and can easily afford anything on their lot. He simply said, Okay then, stood up, shook our hands and walked us out the door. HE REFUSED TO GIVE A PRICE!!!!!! I couldn't believe it and neither could my husband. We will NEVER, NEVER, NEVER do business with Red McCombs again. EVER! Slap shot personnel and you can assure they have scraped the very bottom on the work barrel to staff the sales and management department. If I were the McCombs family,, I would reevaluate this management, sales, and social style. Until then I will share my experience with anyone out car hunting. Don't go to Red McCombs there are many other car lots out there of which we will do business with. Cavender on 410 has very forthright and respectful salespersons. More

I had been shopping for a new vehicle the past two days and was getting very frustrated with the VERY POOR customer service at other dealerships. I had done my research on the vehicle I wanted and had cont and was getting very frustrated with the VERY POOR customer service at other dealerships. I had done my research on the vehicle I wanted and had contacted the dealerships via email prior to my arrival. It was a waste of time trying with the other dealershis because they would still either pass me on to another salesman or just flat out tell me something different than they did in their emails. BUT, when I arrived at Red McCombs Ford and met with Ken. He showed me the Exact Fusion he quoted in the email. Ken made the negotiating part VERY simple and pleasant. He actually improved the price of what he quoted me via email (unlike the other dearlerships who increased their price). Ken was great! I highly recommend using Ken if you are in the market for a new Ford! James More

I went in to respond to an ad and they said that truck had been sold but they had more at $3,000+. The ad has run for two more weeks and I felt that it had been a bait and switch. The first salesman convi had been sold but they had more at $3,000+. The ad has run for two more weeks and I felt that it had been a bait and switch. The first salesman convinced me to look at other new trucks they had. I found one that fit my needs however the sales manager made me wait over an hour and I gave up and left. That was the most rude I had ever been treated. I purchased a truck the next day from another Ford dealer in San Antonio. More

STAY AWAY! STAY AWAY! STAY AWAY! They sold me a STAY AWAY! STAY AWAY! STAY AWAY! They sold me a vehicle with a salvage title, without disclosing it. I used to be able to get a good deal at M STAY AWAY! STAY AWAY! STAY AWAY! They sold me a vehicle with a salvage title, without disclosing it. I used to be able to get a good deal at McCombs when Rich Hovey was there; NO MORE! If you want to be told whatever you want to hear in order to get you to sign, if you want to be pressured to buy an overpriced warranty, and if you want the paperwork to be slow, this is your dealer!!! More

I was looking for a new 2010 mustang. I was going to pay cash so I wanted a final walkout price. There was not a mustang on the lot that I was interested in so the salesman said they could look for a suitab cash so I wanted a final walkout price. There was not a mustang on the lot that I was interested in so the salesman said they could look for a suitable car from other locations. He even offered me a $7500 off MSRP off a mustang should he be able to locate one for me. It was almost 5 pm so he suggested that I come back another day ( I wanted to stay and look then). But I understood that other employees at other locations may get off work at 5pm so I came back the next day. I was immediately handed off to another "salesman". The very first thing he said was that the $7500 off was only good for in stock mustangs. Of course that was NOT what I was told the day before. If I had been told the deal was only for in stock cars , I would not of even been there because there were not any in stock cars I was interested in the day before and I had only come in because the original salesman had said we could look for another mustang from other locations. Whether you call it a bait and switch or a flat out lie , I was still willing to get a price quote if they could find me a car. But all the salesman would say was " what can I do to get your business?" He was pushy and would not even listen because I repeatedly told him what would get my business. A specific price quote on a specific car. After about the 10th time he asked what could he do to get my business ( and me repeatedly telling him ) I walked out. The lieing , pushy attitude , not even pretending to listen to the customers needs , and NOT honoring an original offer are reasons so many people hate car salesmen. I did buy a 2010 mustang from another location 2 days later. I will not waste my time going back to red mccombs again. If I wanted someone to not listen to me and argue with , I will get married again. More