Red McCombs Hyundai Northwest - Service Center

My car was checked in, serviced and ready to go in under 45 minutes. Bentley was great, he checked with me about some additional items needed for service and had the tech take care of those items too. Very 45 minutes. Bentley was great, he checked with me about some additional items needed for service and had the tech take care of those items too. Very friendly and efficient team! More

I was Greated almost before I pulled up-Eddie opened my door and offered water or any other refreshment I may need. The service manager “ Patrick “ opened the door and welcomed me to the Cleanest service d door and offered water or any other refreshment I may need. The service manager “ Patrick “ opened the door and welcomed me to the Cleanest service department in south Texas- Service was done before I finished my cheese Nips.. LOVE THIS PLACE. More

No communication with what was wrong with my vehicle and took over a month to diagnose. took over a month to diagnose. More

Well I wasn't very happy with the customer service. The advisor was rude, the individual that led me back to pay was rude. Not sure of his name but he was wearing all black and was a black man. One The advisor was rude, the individual that led me back to pay was rude. Not sure of his name but he was wearing all black and was a black man. One issue i have is I dropped my vehicle off and it had no issues of a battery going bad, I get called saying I need a battery and it won't hold a charge. It felt as if it was an excuse to get me to pay 256$ for a battery. I brought a battery for the vehicle. I just had elbow surgery yesterday and I advised the individual I have the battery and mind you I'm wrapped up an have one arm. He tells me to bring the battery to the back stall where my cars at. I told him I couldn't carry it, and he appeared annoyed he had to get it. Once my car was done, it stayed at the back stall. I had to go back there and get it. I had to have my daughter pick up the old battery since they didn't have the common sense to put it in the trunk or wait for me to get the vehicle. I figured someone would have brought it to the front for us and I didn't have to go back to the shop bay to pick it up. I usually don't complain but that was ridiculous. You can absolutely tell the lack of maturity and respect that particular team has due to their age. I was not satisfied with their service. More

Super service. Nice and friendly gave great service nice and cordial. Thanks thanks thanks thanks Nice and friendly gave great service nice and cordial. Thanks thanks thanks thanks More

Red McCombs Hyundai NW is an excellent dealership. The service department is exceptional. I have owned 4 hyundai vehicles: 2023 IONIQ5 EV, 2019 Santa Fe LTD, 2016 Tucson, 2014 Walking Dead Edition Tuc The service department is exceptional. I have owned 4 hyundai vehicles: 2023 IONIQ5 EV, 2019 Santa Fe LTD, 2016 Tucson, 2014 Walking Dead Edition Tucson. Hyundai supports their dealerships and I support Hyundai (and my IONIQ and I LOVE Red McCombs!) More

I bought my Santa Fe at this dealership and have had all of my service done there. I had a blowout and immediately drove to your service department. Everyone was so understanding and they all took really g of my service done there. I had a blowout and immediately drove to your service department. Everyone was so understanding and they all took really great care of me. I really appreciated all of their attention and consideration. And would also like to thank the lady that checked me out. She was great also. Thank you so much to all. More

Excellent work everyone is helpful no wait time at all i will buy again very frienly will buy again very frienly More

Bentley was very pleasant to work with. He was quick and efficient, and he explained every detail of the services performed on my vehicle, as well as the additional services recommended. Hi He was quick and efficient, and he explained every detail of the services performed on my vehicle, as well as the additional services recommended. Highly recommend Bentley and this dealership in general. More

Hyundai red McCombs NW has had my vehicle there for over 6 weeks for an engine repair. They were very secretive with not mentioning costs for labor and extensive measures to diagnose issues with the engine. 6 weeks for an engine repair. They were very secretive with not mentioning costs for labor and extensive measures to diagnose issues with the engine. Not to mention that Hyundai does not specify whether engine replacements will be covered or not until after doing the labor. The service manager was also not helpful at all and had a non caring attitude throughout. More