Red McCombs Hyundai Northwest - Service Center

The staff there was very Nice and Professional. For the amount that I paid the dealership could have ran my car through there car wash after service appointment. For the amount that I paid the dealership could have ran my car through there car wash after service appointment. More

Gilbert is an excellent service advisor and often goes above and beyond with customer service. above and beyond with customer service. More

Service advisor Jazen was terrific. Responsive and helpful. Brought car in for scheduled maintenance under warranty. Jazen advised that cabin filter needed replacement. After pickin Responsive and helpful. Brought car in for scheduled maintenance under warranty. Jazen advised that cabin filter needed replacement. After picking up the car, there was a loud rattling noise heard. Returned the car and Jazen knew immediately what the problem was - leaves in the filter housing. He brought out a vacuum cleaner and cleaned out the leaves. We requested that the $79 charge for filter replacement be waived and Jazen introduced us to Patrick Phillips. the service manager. He was very condescending to both my wife and myself and went on a long explanation of how expensive this type of repair was on his Toyota and that others had spent several thousands for the same type of repair. The implication was that we should be grateful our repair was only $79. He refused to comp the repair. We felt this should have been noticed and repaired when the filter was replaced. Patrick said they didn't have any equipment in the back to suck out the leaves. We have been very satisfied with our vehicle, the service since our purchase and employees like Jazen. However we were very disappointed with the attitude of Patrick and his attempts to minimize our concerns. More

Took my Sonata to get a tire replaced and received exceptional service from Bentley Uhl and staff. They kept me informed throughout the process and provided me complimentary shuttle service. Overall exceptional service from Bentley Uhl and staff. They kept me informed throughout the process and provided me complimentary shuttle service. Overall, excellent experience as I got my car back in tip-top shape. More

This visit to Red Mc Combs was one of the best. I love the new upgrades to the sales and service departments. All of concerns were addressed and dealt with in a timely manner. I love the new upgrades to the sales and service departments. All of concerns were addressed and dealt with in a timely manner. More

Very disappointed with my experience. To start off, when I was replacing my engine filter, I opened the hood and I noticed that whoever pour the oil made a major spilled on my engine, I t To start off, when I was replacing my engine filter, I opened the hood and I noticed that whoever pour the oil made a major spilled on my engine, I took a picture of it. Second I cannot understand why a dealership will charge $87 for a cabin filter replacement. The part itself cost about $28 and so it takes almost $60 for cost of labor? It only takes less than 10 minutes to replace that. Speaking of the cabin filter, when I got into my vehicle they left a part out! The cover of where the cabin filter was left on my dashboard. More

Gilbert and the staff were amazing and made us feel welcomed. They took great care of our vehicle and prioritized our vehicle service needs. Thank you! welcomed. They took great care of our vehicle and prioritized our vehicle service needs. Thank you! More

Patrick and Eddy were great, as well as all the technicians that worked on my G90. They were very patient and understanding in regards to my very unusual case. Worked very will with the Genesis Nat technicians that worked on my G90. They were very patient and understanding in regards to my very unusual case. Worked very will with the Genesis National Customer Care Advisor. I trust them fully with my care and any needed service or repair. More

Was attended to rather quickly. Nice staff. Explained all issues that were found regarding my vehicle in a way I could understand. Nice staff. Explained all issues that were found regarding my vehicle in a way I could understand. More

Service was quick. . I was kept informed on the progress of the work being done. Everyone was very friendly and knowledgeable. . I was kept informed on the progress of the work being done. Everyone was very friendly and knowledgeable. More