Red McCombs Hyundai Northwest - Service Center

Very good service from Gilbert always a pleasure and keeps you informed of what’s going on keeps you informed of what’s going on More

Thomas is the best, excellent communication, friendly efficient and always follows up. Thank you Thomas. efficient and always follows up. Thank you Thomas. More

Great customer service, fast and efficient. Clean environment, and fantastic high leveled energy. Smile all around, and every single worker checking up to see you are well taken care of. Grea Clean environment, and fantastic high leveled energy. Smile all around, and every single worker checking up to see you are well taken care of. Great experience More

Once again RedCombs NW Hyundai I have to write review. Providing absolute poor service across the board. I dropped my car off with a check engine light. Service advisor noted I would like an oil chang Providing absolute poor service across the board. I dropped my car off with a check engine light. Service advisor noted I would like an oil change and tire rotation done at the same time. Estimated 3-5 days it will be ready. The free shuttle service took 2hrs+ to wait and to be car pooled home. I live 15mins away. No loaner car was provided for warranty work. We had to rent a car for a week. We arrive to pick up the car 8 days later. No oil change or tire rotation was completed. Service advisor made multiple non sense excuses for reasoning. No apologies for inconvenience. Clearly states on the work order services needed. It took a year after purchasing the vehicle to get a spare key from this dealership after calling monthly for it. Every time a xx excuse! Every time we scheduled maintenance. It takes multiple calls for an advisor to make an appointment. We get transfered constantly and get hung up on. Let's move on to the basic oil change and tire rotation. The last couple times scheduling early morning. It has taken 2.5-3hrs! My husband marked the lugged nuts and oil filter to see if they are even completing the service. We found out exactly what we thought. No tire rotation was performed sometimes and other times no oil filter was changed! Every time a complete headache and 1/2 day wasted dealing with someone from this dealership. Does not matter what dept. No one takes responsibility, can provide basic customer service or apology for any of time wasted. My family and I have bought over a dozen cars under the Recombs in the last couple of years. We are done! More

Had a great experience at the service department. Everyone was helpful and friendly. Gilbert Pena stood out in particular. Everyone was helpful and friendly. Gilbert Pena stood out in particular. More

Service went very smoothly, efficient and the team was very focused on quality. The waiting area was very clean and comfortable as well. very focused on quality. The waiting area was very clean and comfortable as well. More

Not everybody there is professional……. they keep pushing you to each other everytime. It’s really frustrating they keep pushing you to each other everytime. It’s really frustrating More

Staff is WONDERFUL! I'm not crazy about the newly remodled location and the marked parking slots. The 'service parking' is by the bays but the location of the paperwor I'm not crazy about the newly remodled location and the marked parking slots. The 'service parking' is by the bays but the location of the paperwork for picking up my car was in the new building. Suggest they make room for at least 2 car slots at the new building in the front by the highway access road. I parked in the 'car buyer' slot to save walking distance. Otherwise, Great dealership! More

I was in and out in less than one hour. It was not a planned service appointment but they were great at fitting me in. It was not a planned service appointment but they were great at fitting me in. More

Not super when communicating expectations. Felt like sales and maintenance were trying to tell a story and not necessarily the truth. Ultimately got the car back after 14 days. Fan was not fix Felt like sales and maintenance were trying to tell a story and not necessarily the truth. Ultimately got the car back after 14 days. Fan was not fixed, and check engine light reposted the next day. Called to bring car back was told no appointments are being honored, no loaner cars available and no idea how long it will be. More