Red McCombs Hyundai Northwest - Service Center

Tended to my needs quickly and my inside service person was great and very helpful was great and very helpful More

Waited 3 and half hours just for an oil change and tire rotation, then charged for the labor of 3 and half hours. Everyone else who came after me got their cars way before me and the people working on my c rotation, then charged for the labor of 3 and half hours. Everyone else who came after me got their cars way before me and the people working on my car forgot about me. More

Service was good, cannot complain about that. I took it in for regular maintenance and they did a good job. However, when I start the car, there is a "vinegar" smell coming from the air ducts I took it in for regular maintenance and they did a good job. However, when I start the car, there is a "vinegar" smell coming from the air ducts and I asked if they could look at it, I was told that they had an opening to check it out in 2 weeks but that I would have to leave the car with them for the whole 2 weeks so they could look into it. Really? What kind of service is this? More

Great service, very courteous personnel, love what yo hav done with the facility’s upgrade. done with the facility’s upgrade. More

I was pleased with the service and response from Edward Soliz gave me during this scheduled service. Soliz gave me during this scheduled service. More

Hyundai Northwest and Gilbert's team were absolute lifesavers! Seriously, they went above and beyond to take care of our Tucson and get us back on the road. Gilbert is truly a rock star – I’m forever lifesavers! Seriously, they went above and beyond to take care of our Tucson and get us back on the road. Gilbert is truly a rock star – I’m forever grateful for the fantastic and caring service. Would absolutely recommend and return for any future needs. Five stars all the way! More

The service was fast and the waiting area was great. The service people were friendly. The service people were friendly. More

I’ve always come to the dealership to do my maintenance and always am satisfied. Thank you guys who work so hard! and always am satisfied. Thank you guys who work so hard! More

My service agent was very nice and helpful. I believe my frustrations were out of his control but still frustrating. I came in for maintenance service and added a state inspection. After 2 h I believe my frustrations were out of his control but still frustrating. I came in for maintenance service and added a state inspection. After 2 hours in your waiting room, I was told I could not get the inspection due to a system being down. Two hours for an oil change and system check is too long. Your new waiting area is nice but with an appointment, I don't believe customers should have to wait that long. I drive in from Fredericksburg so my options are limited. I require several recalls but was told I would have to leave the car for a couple of days! Maybe y'all should consider a loner in these situations. My last two cars were an Audi and an Acura and both dealerships offered loaners. It was nice! Good service is key to where I buy a car. So, all that to say, I thought my Gilbert was very nice and as helpful as he could be, but was possibly limited in the service/timing he could provide. Thanks for listening. More

The dealership and employees are amazing, the new renovations look great and the customer service remains top tier. renovations look great and the customer service remains top tier. More