Red McCombs Hyundai Northwest - Service Center

The reason why I would not recommend is because on my first appointment a week prior, the computers were down no one bothered to call me prior to my appointment. I showed up to my appointment only to fin first appointment a week prior, the computers were down no one bothered to call me prior to my appointment. I showed up to my appointment only to find out they can't work on my car. Secondly, when rescheduling the appointment I was told my car would need to be kept for several days because they would not be able to work on it right away. It was for a recall. The anti theft update. What is the point of an appointment if they can't work on my car for several days? The service department is just a mess. The day of the rescheduled appointment turns out it would be done later that day. Completely different information. Then when my car was completed the employee who brought my car handed me keys that were not mine. She left my car keys in the ignition and handed me a random key fob. Luckily I noticed before driving away. The employee had no idea she did that. Lastly, the sticker that was put on the passenger and driver's windows does the anti theft update was put on sloppy its very crooked. There was no effort to even attempt to try to put on straight. Both stickers on each side are somewhat of an eyesore. Just loopy work and lack of professionalism. More

Red McCombs Hyundai customer service is very good! Eddie Soliz is great! I highly recommend their service department! Eddie Soliz is great! I highly recommend their service department! More

Service was fast and very professional, we are so grateful and happy for the employees, they treated us like family grateful and happy for the employees, they treated us like family More

he dealership's commitment to excellence was evident in every aspect of my car-buying journey. First and foremost, I was impressed by their punctuality. Upon arriving at the dealership, I was greeted pr every aspect of my car-buying journey. First and foremost, I was impressed by their punctuality. Upon arriving at the dealership, I was greeted promptly by a friendly and knowledgeable salesperson who was ready to assist me. This efficient and timely service set a positive tone for the entire process. The quality of the cars on offer was top-notch. The dealership had a wide selection of vehicles, all in excellent condition and well-maintained. It was clear that they take pride in offering only the highest quality automobiles to their customers. What truly stood out, though, was the overall experience provided by the dealership. They went above and beyond to make me feel comfortable and well-informed throughout the decision-making process. The staff was patient in answering all my questions and provided valuable insights to help me make the right choice. Communication was another area where this dealership excelled. They kept me informed every step of the way, from the initial inquiry to the final purchase. I never felt like I was left in the dark, and they were always responsive to my calls and emails. More

Thank you for your great customer service! !! Very friendly staff and always courteous! Always professional!!! !! Very friendly staff and always courteous! Always professional!!! More

Exceptional staff that is very knowledgeable and caring. Eddie Soliz helped me with all my concerns and took the time to listen. I cannot thank him enough. Jose the valet also helped with dropping me off Eddie Soliz helped me with all my concerns and took the time to listen. I cannot thank him enough. Jose the valet also helped with dropping me off and picking me back up. Thank you too! More

Went in for oil change and tire rotation, oil change was completed but the tire rotation didn't get completed called and tried to talk with service advisor but my call was answered neither was a return call completed but the tire rotation didn't get completed called and tried to talk with service advisor but my call was answered neither was a return call and I left a voicemail More

The new service department is amazing. well worth the wait. The service advisors are super friendly, knowledgeable and helpful. everyone goes above and beyond to make sure that all expecta well worth the wait. The service advisors are super friendly, knowledgeable and helpful. everyone goes above and beyond to make sure that all expectations are not just met, but exceeded. More

I really like the new service center . The staff is always so professional . They do a great job The staff is always so professional . They do a great job More

Great dealership. Why .. because they don’t hound you when you’re looking but will give information when you ask . Why .. because they don’t hound you when you’re looking but will give information when you ask . More