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Red McCombs Hyundai Northwest - Service Center
San Antonio, TX
684 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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684 Reviews of Red McCombs Hyundai Northwest - Service Center
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October 05, 2023
Exelente, muy buena atencion, rapida, amable, lo recomendaria, conocen y saben lo que hacen, responsables. recomendaria, conocen y saben lo que hacen, responsables. More
by JACOTO
Verified Customer
September 28, 2023
I took my Sonata Hybrid in for diagnostics that would intermittently cause the car to shut down and require the 12 volt reset. The Service Advisors were very courteous and great at explaining issues when intermittently cause the car to shut down and require the 12 volt reset. The Service Advisors were very courteous and great at explaining issues when I would show up on site, however, I had to show up several times to get an update. They were always too busy to speak with me over the phone. Also, the backlog for the diagnostics was almost 8 weeks. I had to leave my car on site for 8 weeks as their insurance would not allow me to sign up for diagnostics, then bring the car in when they were ready for it. I could have used a rental, but would only be reimbursed for it if they determined that the issue was under warranty. In all, the personnel are courteous and helpful, but either understaffed or unable to provide the service needed for the product. Unfortunately, other dealerships are also suffering from this malady as well. More
by joesz71
Employees Worked With
September 23, 2023
Excellent staff! Knowledgeable, professional and courteous. Service is always completed quickly and efficiently. Service staff always good explain work to be complet Knowledgeable, professional and courteous. Service is always completed quickly and efficiently. Service staff always good explain work to be completed More
by oly749
Employees Worked With
Eddy in the Service Department. Five stars
September 22, 2023
Always a great experience with the service department. I feel that my car is taken care of and service department does a great job with maintaining my vehicles. Always a pleasure I feel that my car is taken care of and service department does a great job with maintaining my vehicles. Always a pleasure More
by IACAMPOS51
September 22, 2023
The customer service was really nice but having to wait a month to get my car back was no fun. They also had no loaner cars. month to get my car back was no fun. They also had no loaner cars. More
by nadine.hernandez
September 21, 2023
I’m always well taken care of here! I appreciate the service and the staff! I appreciate the service and the staff! More
by conniejeffery
Employees Worked With
September 21, 2023
When I went to the appointment my EPB release worked…. now it doesn’t. When asked about getting it checked out I was told I needed to leave my car at the dealership and it wouldn’t be seen for 2-3 weeks! now it doesn’t. When asked about getting it checked out I was told I needed to leave my car at the dealership and it wouldn’t be seen for 2-3 weeks! Insanity! More
by vc_garrett@outlook.com
Employees Worked With
