Red McCombs Hyundai Northwest - Service Center

Eddie red McCombs representative is always very attentive and is a great listener. He is an effective communicator and always finds a solution to our problem promptly. My family and I feel great to attentive and is a great listener. He is an effective communicator and always finds a solution to our problem promptly. My family and I feel great to get our service done at red McCombs. More

The Red McCombs Northwest service department has had my Hyundai Elantra with less than 3000 miles on it since July 12th and we still do not have our car back. This is exceedingly disappointing because we Hyundai Elantra with less than 3000 miles on it since July 12th and we still do not have our car back. This is exceedingly disappointing because we bought a new car from Red McCombs instead of a used car with the hopes of dealing with less maintenance issues. We were told the car was fixed and ready for pick up on July 31st, only to find out the problem was not addressed and had to take the car back, where it has been sitting ever since, supposedly waiting on a part. This is literally a brand new car purchased from the dealership at the end of May and it has now been sitting in the service department for longer than we had the car in our possession while we continue to make payments on the car and pay for car insurance for the vehicle. We still do not have an approximate date when the vehicle will be fixed and returned to us. With the exception of one service department member, we feel like we are being ignored since most phone calls are sent to voicemail and the calls are not returned. We have tried to reach out to Hyundai corporate to register a complaint, but are also not receiving a response from them. We feel like our new car is being held hostage, but since the fuel pump is still not fixed, we have no option but to leave it there until the problem is addressed. The only positive is that the service center has provided a loaner car while we await our car's repairs. It just seems unthinkable to me that a brand new car would take more than 6 weeks to fix, but that is what we are dealing with. More

Thank you that everyone was helpful and showered that they cared and were attentive.. ok they cared and were attentive.. ok More

2014 Hyundai Santa Fe Sport 2. 0 was in shop for almost a month for an engine replacement under service campaign. Picked up car and there were food wrappers left by someone else in 0 was in shop for almost a month for an engine replacement under service campaign. Picked up car and there were food wrappers left by someone else in it. Car exterior was filthy (not like that when it was towed in). Mechanic left a rag inside the hood. Hood wasn’t latched down all the way. Car broke down at the gas station and wouldn’t start. Got a jump start and was told the battery connections were loose. Mechanic did a rush job. Now the car idles rough at a stop, AC barely blows, seats don’t cool anymore, stereo speakers sound blown, and there are random honking/beeping noises in the car. I’m very disappointed and have texted, called,and left messages. Service advisor says that he got the car back to me before his promised return date and doesn’t even address the new problems with the car. Patrick Stephens, the Service Director won’t return calls. Just emailed the General Manager. Also, Contacted Hyundai Corporate and they said Red Mccombs Hyundai NW has the worst customer service and they can’t get any responses either. Next stop is getting my attorney involved. Red McCombs would be rolling in his grave. This is not how he took care of his customers. I know because I worked in a law firm in the same building as him in the early 2000’s and we spoke every morning. He was a good man. It’s a shame this dealership has his name attached to it. More

Great service! Eddie and all the team are very helpful. Hope the remodel is over soon since the waiting area is not so comfy right now but the personal are great! Eddie and all the team are very helpful. Hope the remodel is over soon since the waiting area is not so comfy right now but the personal are great! More

Excellent service. Oil change and tire rotation complete within an hour. Great communication with customer service. Oil change and tire rotation complete within an hour. Great communication with customer service. More

Not with all the construction going on right now. Maybe after construction is completed. Customer lounge was too small. Maybe after construction is completed. Customer lounge was too small. More

Eddie the service tech is outstanding. We have been working with him for years and he knowledgeable courteous and professional!! We have been working with him for years and he knowledgeable courteous and professional!! More

Jon the service advisor was nice. I was checked in efficiently. Service completed on time. I was checked in efficiently. Service completed on time. More

Professional. Tom was great. Ken was great as well. Thank you gor a great experience Tom was great. Ken was great as well. Thank you gor a great experience More