Red McCombs Hyundai

No shuttle, loaner vehicle, or free ride was offered during my wait. No ETA for completion of vehicle maintenance given at time of drop off. Service desk and technician both had no clue why the car was during my wait. No ETA for completion of vehicle maintenance given at time of drop off. Service desk and technician both had no clue why the car was in for service despite 1. setting up an appointment over the phone and explaining the issue and 2. Hyundai had all necessary issues already recorded in the hyundai app. The dealership should not have to ask any questions. The car should automatically report any issues over the air. This should trigger a user friendly interface that allows fast scheduling of maintenance. The app should be able to automatically calculate estimated completion times. Just the fact that I even had to call for service is enough to prevent me from purchasing another hyundai. The fact that I had to tell anyone what was wrong with the car also disqualifies hyundai as a serious modern car manufacturer in my mind. I recommend researching more modern service procedures. Tesla's service department is so much better than hyundai, that the service experience alone will ensure my next car purchase is a Tesla and not a hyundai. Do your research. Be better. You're falling massively behind with your technology and it's glaringly obvious in your service department procedures. More

Service was excellent start to finish. Look forward to my next visit. All the best, Burt Baine Look forward to my next visit. All the best, Burt Baine More

This was the worst experience I have had with a dealership! They gave me the runaround and wasted my time for two days. I was just trying to purchase a vehicle for the advertised price and even t dealership! They gave me the runaround and wasted my time for two days. I was just trying to purchase a vehicle for the advertised price and even the sales manager there didn't know the proper protocol for how to purchase a vehicle and what I would need to do. Further, it took literally hours to return a phone call. In the end, they did me a favor because I got a better deal on the vehicle from a different dealership and they even delivered it right to my driveway. But I wish I hadn't wasted two days of my life trying to make it work with Red McCombs. Do yourself a favor and find someplace else to buy a car! More

Pleased the dealership updated the area for service. Much brighter and cleaner spot. Amber is the best in the service department. Much brighter and cleaner spot. Amber is the best in the service department. More

lied about my extended warranty phone number being for roadside assistance instead of it being for assurant and said nothing came up when searched the vin number on the website for a free oil change and t roadside assistance instead of it being for assurant and said nothing came up when searched the vin number on the website for a free oil change and tire rotation just because they didn’t want to do a free oil change for me. definitely won’t be coming back, bad customer service and lazy More

Had an amazing experience getting into a vehicle. JT made it possible to get into a vehicle JT made it possible to get into a vehicle More

Luis was of great help as always. its the 3rd time that i have purchased from him. its the 3rd time that i have purchased from him. More

We originally purchased a Mazda 3 which was too small for my husband and I to get out of the car (too low). The trade or exchange was done without too much hassle; Mr Villarreal was most helpful and doc for my husband and I to get out of the car (too low). The trade or exchange was done without too much hassle; Mr Villarreal was most helpful and documents were explained in detail. SGTD was our salesperson. She is so friendly, warm and welcoming. She was also very helpful in finding another vehicle with met our needs. We'll go back. More

Pretty smooth transaction at this dealership and plenty of choices of vehicles. A good experience of choices of vehicles. A good experience More

The time I have taken my vehicle in for any type of work, the staff is so friendly, very professional, and provides excellent service, always making sure you are updated on the vehicle repair and time expect the staff is so friendly, very professional, and provides excellent service, always making sure you are updated on the vehicle repair and time expected. The place is very clean with amenities. Great Job RED!. More