Red McCombs Hyundai

I really enjoyed my visit. The prompt service and the accepting of my service coupon! The prompt service and the accepting of my service coupon! More

Dealership was clean and modern. The Salesman, Lee, was phenomenal. Services was delivered on time. The Salesman, Lee, was phenomenal. Services was delivered on time. More

Great salesman that was friendly and helpful every step of the way. Knowing spanish is a great skill and we are greatful he knew it because he made the process super easy. of the way. Knowing spanish is a great skill and we are greatful he knew it because he made the process super easy. More

Courteous people, work done on time without a long wait, identified and corrected a problem identified and corrected a problem More

Certainly! Here’s a review you might consider: --- I had an outstanding experience at Red McCombs Hyundai dealership, thanks to their exceptional sales co Here’s a review you might consider: --- I had an outstanding experience at Red McCombs Hyundai dealership, thanks to their exceptional sales consultant, James. From start to finish, James made the car buying process seamless and hassle-free. His knowledge, professionalism, and friendly demeanor truly stood out. He guided me through every step with ease and ensured that all my questions were answered. If you're in the market for a new vehicle, I highly recommend visiting Red McCombs Hyundai and working with James for a top-notch experience. More

We dropped our Ioniq 5 off for service at Red McCombs Superior Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety Superior Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety system and the cruise control. At the time of dropoff, the service advisor named Victor told us it would probably be Tuesday or Wednesday of the following week that he could get our vehicle back to us. We received a text right after dropoff that indicated we could text for updates. Since we hadn't heard anything, we texted the following Wednesday, July 3 and asked for an update. We did not receive a response. We called and left a voicemail on Friday, July 5 and did not receive a call back. We received a text message on Saturday, July 6 indicating that the front radar is out of alignment, and asking if we give permission to proceed with removing the front fascia to determine the cause. We responded right away with information about what happened when the warning notification came on, and asked why it had been over a week and we were just now receiving the request to inspect the vehicle. After not receiving a response, we texted again on Monday, July 8 providing permission to proceed. For several weeks, we called and left messages requesting a status update. We did not receive any calls back. At one point, the receptionist who answered the phone told us our service advisor's name is Gustavo. She transferred us to him and the phone rang many times but never went to voicemail. On the evening of Tuesday, 7/16 I went to the dealership to speak with someone in person. I noted that my vehicle was parked outside of the service area. I spoke with Amber who told me that she was emailing Gustavo and the service manager with a request to call me because they were no longer there for the day. I expected a call on Wednesday, 7/17 but did not receive one. Late that afternoon, I called and made the selection to go to the sales receptionist instead of service. I asked to speak to the service manager, Rigo, who was unavailable at the moment. He did call me back that day, and after talking to the tech, indicated that they were still waiting for our permission to proceed. I told him that it was provided via text on 7/6. It took him a while to locate the text communication, but he did and let me know that work would begin on the vehicle. I asked Rigo how I can communicate with someone in the future. He said to call the receptionist. I explained all the troubles we had reaching someone, and he said he would look into it. On Tuesday, 7/23, we still hadn't received any updates. I called three times, leaving two voicemail messages, one with the receptionist and one with "Phillip Bryant." Gustavo finally texted at 1:20 that afternoon to tell me he would check with his technician. Several hours later, I asked what update the technician provided and did not receive a response. I called 3 more times and could not reach someone. I left a message with the sales receptionist to have Rigo call me. I stopped by that evening and found my car parked exactly as it was a week ago. I went in and spoke with Amber, closed the ticket to get my key, and took my unrepaired vehicle home. The next morning, Rigo, the service manager, called and said he received a message that we wanted to pick up our vehicle. We told him that we did pick up our vehicle because it was clear that no work was being done, and nobody was telling us what was going on. He explained that he recently hired a new technician and it takes time to train that person. I asked if it's normal for vehicles to sit without being worked on for almost a month. He said it's not normal, but that they are backed up. I asked if all vehicles coming in for service now have a month-long delay. He said no, but that some "problem" vehicles are running 2-3 weeks out. I told him that if we had any communication about what was going on, we would not have picked up our vehicle. Contact me for more info. More

The dealership was great. Service was great and salesman fantastic. He has helped us with our last purchase a few years ago. Service was great and salesman fantastic. He has helped us with our last purchase a few years ago. More

The customer service was excellent! I did not feel haggled or pressured buy the salesperson. I did not feel haggled or pressured buy the salesperson. More

Never reached out to me always have to go and reach out to them and never gave me a good time Frame to them and never gave me a good time Frame More

Came in for the paid for oil changes for my Sonata, without an appt, I was assured by the initial contact, I did not need an appt. It took over 2 hours for a simple oil change. Then, car had to be lo without an appt, I was assured by the initial contact, I did not need an appt. It took over 2 hours for a simple oil change. Then, car had to be looked at again due to a leak, ended up being the oil filter seal. More