Red McCombs Hyundai - Service Center

Everything was great until I got home and saw an unapproved charge under the “tell us more” category. It states customer request fuel additive for $26.06. This was not included on the estimate sen unapproved charge under the “tell us more” category. It states customer request fuel additive for $26.06. This was not included on the estimate sent before work was done, nor did I request it. I’ll be much more careful when checking out next time. More

PLUS: 1) This Hyundai Dealership was available to do the required diagnostic service when others wanted weeks; and 2) a loaner was made available after delays in completing the job. MINUS: 1) the phone s required diagnostic service when others wanted weeks; and 2) a loaner was made available after delays in completing the job. MINUS: 1) the phone system is atrocious, and often required 6 to 10 calls to reach Service for a status; 2) the Service Advisor (“Gustavo”) was cordial, but made excuses for not completing the job… his comment about paying taxes for service, not like President Trump who doesn’t pay taxes, was inappropriate and demeaning; 3) based on a short interaction, it’s my opinion that the Service Director (“RR”) needs interpersonal-communication skills training; 4) the Service Manager (“Amber”) was delightful to work with, provided stellar service, and made up for the other mediocre employees; 5) Tim Cliver from McCombs Enterprises made all the difference in smoothing rough edges in communication… kudos to Tim for his empathy, quickly dealing with issues, and offering solutions; 6) the Finance Director (“Jason”) spent extra time with me to explain Extended Warranty options… he is personable, polite, and has an exceptional demeanor; 7) what was expected to take a week stretched out to almost three…; and 8) I set up a Service Appointment by calling in, but the person who generated my profile added me as a new-car, call-in lead, and suddenly I was overwhelmed with text messages and cold calls from Sales… thanks to the Sales Director (?), who quickly amended my profile. More

I'm still having the same issue. This will be the 3rd time in less then 6 months This will be the 3rd time in less then 6 months More

Paul was an exceptional service representative. He was very thorough and personable, making the entire experience a positive one. He was very thorough and personable, making the entire experience a positive one. More

Took 8 hours to tell me my battery was bad , could have check that issue first. Final cost $175.00. Not a good experience!! check that issue first. Final cost $175.00. Not a good experience!! More

While the repair took longer than I expected, The results were very good and I was pleased with the overall price and experience. were very good and I was pleased with the overall price and experience. More

The guy Guevtvo did very great helping me get my car fixed and the manager Rico offered me a deal as well! fixed and the manager Rico offered me a deal as well! More

They fixed the issue and helped clear up information about my car warranty which helped cover the maintenance. about my car warranty which helped cover the maintenance. More

Very good experience. Slight problems with car after bought but got taken care of quickly and no charge to us. Slight problems with car after bought but got taken care of quickly and no charge to us. More

Inconsistent service communication and lack of loaner vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more fre vehicles made the overall experience not the best. Although the team worked to address my service needs, there is room and opportunity to be more frequent with updates, especially when parts and recall items may be involved. It would also be good to give clear and concise information about scope of work, timelines, etc. and if those things shift or change, communicate this to the customer, promptly. More