Red McCombs Hyundai - Service Center

We dropped our Ioniq 5 off for service at Red McCombs Superior Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety Superior Hyundai on Thursday, June 27. The service appointment was scheduled because we received a warning notice for the failure of the front safety system and the cruise control. At the time of dropoff, the service advisor named Victor told us it would probably be Tuesday or Wednesday of the following week that he could get our vehicle back to us. We received a text right after dropoff that indicated we could text for updates. Since we hadn't heard anything, we texted the following Wednesday, July 3 and asked for an update. We did not receive a response. We called and left a voicemail on Friday, July 5 and did not receive a call back. We received a text message on Saturday, July 6 indicating that the front radar is out of alignment, and asking if we give permission to proceed with removing the front fascia to determine the cause. We responded right away with information about what happened when the warning notification came on, and asked why it had been over a week and we were just now receiving the request to inspect the vehicle. After not receiving a response, we texted again on Monday, July 8 providing permission to proceed. For several weeks, we called and left messages requesting a status update. We did not receive any calls back. At one point, the receptionist who answered the phone told us our service advisor's name is Gustavo. She transferred us to him and the phone rang many times but never went to voicemail. On the evening of Tuesday, 7/16 I went to the dealership to speak with someone in person. I noted that my vehicle was parked outside of the service area. I spoke with Amber who told me that she was emailing Gustavo and the service manager with a request to call me because they were no longer there for the day. I expected a call on Wednesday, 7/17 but did not receive one. Late that afternoon, I called and made the selection to go to the sales receptionist instead of service. I asked to speak to the service manager, Rigo, who was unavailable at the moment. He did call me back that day, and after talking to the tech, indicated that they were still waiting for our permission to proceed. I told him that it was provided via text on 7/6. It took him a while to locate the text communication, but he did and let me know that work would begin on the vehicle. I asked Rigo how I can communicate with someone in the future. He said to call the receptionist. I explained all the troubles we had reaching someone, and he said he would look into it. On Tuesday, 7/23, we still hadn't received any updates. I called three times, leaving two voicemail messages, one with the receptionist and one with "Phillip Bryant." Gustavo finally texted at 1:20 that afternoon to tell me he would check with his technician. Several hours later, I asked what update the technician provided and did not receive a response. I called 3 more times and could not reach someone. I left a message with the sales receptionist to have Rigo call me. I stopped by that evening and found my car parked exactly as it was a week ago. I went in and spoke with Amber, closed the ticket to get my key, and took my unrepaired vehicle home. The next morning, Rigo, the service manager, called and said he received a message that we wanted to pick up our vehicle. We told him that we did pick up our vehicle because it was clear that no work was being done, and nobody was telling us what was going on. He explained that he recently hired a new technician and it takes time to train that person. I asked if it's normal for vehicles to sit without being worked on for almost a month. He said it's not normal, but that they are backed up. I asked if all vehicles coming in for service now have a month-long delay. He said no, but that some "problem" vehicles are running 2-3 weeks out. I told him that if we had any communication about what was going on, we would not have picked up our vehicle. Contact me for more info. More

Never reached out to me always have to go and reach out to them and never gave me a good time Frame to them and never gave me a good time Frame More

Came in for the paid for oil changes for my Sonata, without an appt, I was assured by the initial contact, I did not need an appt. It took over 2 hours for a simple oil change. Then, car had to be lo without an appt, I was assured by the initial contact, I did not need an appt. It took over 2 hours for a simple oil change. Then, car had to be looked at again due to a leak, ended up being the oil filter seal. More

The technician that worked on my vehicle did a good job. My service advisor initially told me about my alignment with price. At first I was going to hold off and just take my vehicle in for the recall. I to My service advisor initially told me about my alignment with price. At first I was going to hold off and just take my vehicle in for the recall. I took the shuttle home with their service was good as well. Within 30 minutes of leaving the service center I called to give the go on the alignment. I called twice to the service desk and the service advisor number to have this service done before 4pm when I would be returning for my vehicle. My appointment time for my recall was at 9:15, my shuttle was before 10am and I called between 10:30am all the way up to 3:30pm. I never had my call returned that day or days to come. My service in person was good but after trying to call all day to add the alignment service I’ve decided to use my neighborhood body shop. I don’t prefer major dealerships and only take my vehicle for recalls other then that I get my services done at my neighborhood body shop for their customers service and attentiveness. These acts of services is what keeps customers coming back for future services and recommendations. More

Service agent was great however the front desk reception lady was dry and kind rude lady was dry and kind rude More

The staff is so friendly and provided and answered any questions I had. Plus I got my car back in a timely manner. questions I had. Plus I got my car back in a timely manner. More

Went into for a complimentary oil change. The new building is clean and welcoming. The staff was friendly and ushered me in to the waiting area where coffee, comfy crunches, and a work statio The new building is clean and welcoming. The staff was friendly and ushered me in to the waiting area where coffee, comfy crunches, and a work station we're offered for customer convenience. My overall experience was pleasant. More

My car looks great! I am happy with results so far. Thank you for your services. I am happy with results so far. Thank you for your services. More

Dealership checked for needed maintenace while I waited for recall to be fixed. They gave me a long list of items attention which amou8ntd to over $1200. They made no mention of the red light on the dash s for recall to be fixed. They gave me a long list of items attention which amou8ntd to over $1200. They made no mention of the red light on the dash showing a ball in passenger's lap. I assume the light was unimportant or simply a short in the system. More

Mr. Gustavo Martinez was very Professional throughout my Vehicle Service Process! Communications, attentiveness. Knowledge of the Vehicle Service, all A+! Vehicle Service Process! Communications, attentiveness. Knowledge of the Vehicle Service, all A+! More