Red McCombs Hyundai - Service Center

Awful service. Had my car towed to the location off of 410 and was given to an unknown employee who never registered my car in their system or told anyone it was th Had my car towed to the location off of 410 and was given to an unknown employee who never registered my car in their system or told anyone it was there. I was unable to contact the service department, left messages with the sales department that never reached service. Upon my arrival the next morning, I was told they didn’t have my car and I had to drive around the lot to find it myself. They had my car for 4 days to do an oil change and I told them the battery was dead multiple times. Multiple unnecessary diagnostics were run and they tried to charge me $170 for service and $60 for the oil change. They claimed the $170 for diagnostics was testing the battery and other functionalities of the car and led them to conclude that the battery was dead. This location is lazy, sloppy, and untrustworthy. Don’t bring your car here More

This is the reply from the Advisor. We completed the recall for the wiper arm. The auto start feature issue has no codes found or we could not duplicate the issue at this time unfortun We completed the recall for the wiper arm. The auto start feature issue has no codes found or we could not duplicate the issue at this time unfortunately. As you can see they basically say the start stop is broke, we don't know why. Come pick up your car. I had to get his manager involved before they would actually fix it. This should not be. More

Booked my appointment online, was quoted a good price. While I was waiting I got an email and went over everything, it said that the service was $22. I go to pay and it’s over $100. I was never asked what While I was waiting I got an email and went over everything, it said that the service was $22. I go to pay and it’s over $100. I was never asked what kind of oil or nothing. More

Very fast and friendly service. The associates were always available for any questions I had. The associates were always available for any questions I had. More

Prompt, professional, friendly staff and good quality service. Easy, online reservation. Good customer service experience. service. Easy, online reservation. Good customer service experience. More

Very professional, beautiful lobby. Great customer service. Amber is amazing always educating and helping everyone with her knowledge. Great customer service. Amber is amazing always educating and helping everyone with her knowledge. More

Very professional, courteous and knowledgeable. Thoroughly explains all maintenance needed on my car and the cost. Thoroughly explains all maintenance needed on my car and the cost. More

Very nice, very professional. I was impressed with the whole team. Gustavo went above and beyond, and they kept me informed during the whole process. I was impressed with the whole team. Gustavo went above and beyond, and they kept me informed during the whole process. More

Returned to buy my second vehicle from Jose Trevino. His customer service and knowledge are excellent His customer service and knowledge are excellent More

The first complimentary service on my Tucson was quick and efficient. Amber was great to work with. Getting through to the service department to set up the service was tricky. No one seemed to be avail and efficient. Amber was great to work with. Getting through to the service department to set up the service was tricky. No one seemed to be available to answer the phone for 2 days, but when I did speak with someone, I was told to just bring it it. No appointment was necessary. Then, things got easy! I was surprised to hear, however, that the 3 years of complimentary maintenance that Hyundai proudly advertises, isn't as complete as it sounds. There will be many things that will be needed along the way that are not included. This wasn't fully explained at purchase. More