Red McCombs Hyundai - Service Center

Lack of accountability. Oil change took 3 hours apparently due to confusion with another vehicle's tags. The day after the oil change I get engine issues with the car. Servi Oil change took 3 hours apparently due to confusion with another vehicle's tags. The day after the oil change I get engine issues with the car. Service department refused to take accountability for failing to diagnose all of my car's problems forcing me to return the vehicle multiple times, costing me time and hundreds more in alternative transportation costs. When I asked service manager about this lack of accountability, I get excuses like "we're not going to check for turbo actuator problems when you bring your vehicle in for failing to start." Customers want to bring their cars to someone who is responsive and an expert in their field. Red McCombs Superior Hyundai has people who don't return phone calls and fail to diagnose/anticipate vehicle problems despite having multiple opportunities to do so. I will not be bringing my car back again. More

Our scheduled maintenance service was professionally completed and we remained on-site at the new Superior Hyundai waiting area -- very clean and modern. All staff were very hospitable with us. completed and we remained on-site at the new Superior Hyundai waiting area -- very clean and modern. All staff were very hospitable with us. More

Amber was so helpful. This issue had been ongoing and it was going unresolved. Amber finally listened and fixed the problem I was experiencing. I’m so appreciative of her This issue had been ongoing and it was going unresolved. Amber finally listened and fixed the problem I was experiencing. I’m so appreciative of her and the service guys! More

Victor always provides friendly and outstanding customer service. They are knowledgeable and answer your questions concerning your vehicle's needs. service. They are knowledgeable and answer your questions concerning your vehicle's needs. More

Hard to get a hold of service with no return calls, overpriced and seems prices are just thrown up in the air making no sense. I don’t believe I will use your service ever overpriced and seems prices are just thrown up in the air making no sense. I don’t believe I will use your service ever More

Amber was amazing ; so efficient from the beginning to the end! Thank you! She answered all our questions and solved them. If I decide on another sonata I will definitely seek her!!! the end! Thank you! She answered all our questions and solved them. If I decide on another sonata I will definitely seek her!!! More

It’s always a pleasure to work with Michael he was very helpful took care of the problem and he es very polite. helpful took care of the problem and he es very polite. More

Pleased with the service department. They were ready to start the service when we arrived and finished the service as promised. The new facilities are very nice. They were ready to start the service when we arrived and finished the service as promised. The new facilities are very nice. More

The wait time was fairly long, but nothing crazy. I appreciated the comfortable waiting room. Staff was efficient, friendly, and helpful. I appreciated the comfortable waiting room. Staff was efficient, friendly, and helpful. More

Salesmen who helped me was very nice and gave me accurate waiting times and even offered to shuttle me out for lunch. Great experience waiting times and even offered to shuttle me out for lunch. Great experience More