Redlands Chrysler Dodge Jeep Ram

Just bought a brand new Jeep Wrangler Sport from Redlands Dodge! Antonio was kind and helpful every step of the way and being a Wrangler owner himself was so knowledgeable and answered every question I had. Dodge! Antonio was kind and helpful every step of the way and being a Wrangler owner himself was so knowledgeable and answered every question I had. Him and the staff were also bilingual and welcoming to my Spanish speaking parents. Perfect experience, highly recommend! More

Extremely expensive. The service department is slow and appointments take days. On two occasions the service department was not only expensive but overcharged the origina The service department is slow and appointments take days. On two occasions the service department was not only expensive but overcharged the original estimate by hundreds of dollars. After charging almost a thousand dollars for a service and replacing a hose, they didn’t even wash my truck. I got it back completely dirty. I would avoid them. I will not recommend them for maintenance. Support a local mechanic that charges reasonable rates. More

Andy provided excellent service from the start when I came in and upon the time the service was finish. came in and upon the time the service was finish. More

Would just like I keep to say , they were very respectful of my needs & got me in & out with my vehicle, thank u. of my needs & got me in & out with my vehicle, thank u. More

Service issues, no call backs. Leave messages and still no call back. On the rare occasion a call back is made. It is only to inform that a call back should be expected shortly Why? Just get me taken care no call back. On the rare occasion a call back is made. It is only to inform that a call back should be expected shortly Why? Just get me taken care of so I don't have to nor make 10 calls a week. Repair my vehicle and be done with this. More

I brought my car in for AC leak I left with a leaky radiator took it to a different mechanic and discovered that the hose clamp was removed and placed a foot and a half down the holes The dealer reques radiator took it to a different mechanic and discovered that the hose clamp was removed and placed a foot and a half down the holes The dealer requested a $9000 repair bill and said my warranty will be non-in void if I drove it off the lot I believe they sabotaged my car More

Alan in customer service shined like a star and is certainly took care of me while I waited for my recall to be handled. Yep, he's so kind and is truly a TEAM PLAYER and this dealership is blessed to certainly took care of me while I waited for my recall to be handled. Yep, he's so kind and is truly a TEAM PLAYER and this dealership is blessed to have him. More

I have had approximately 20 Recalls as of 6/15/21 on my 2012 Grand Cherokee. The last two recalls I tried to have repaired at Redlands Chrysler Jeep, I was told that the parts were available only to find, 2012 Grand Cherokee. The last two recalls I tried to have repaired at Redlands Chrysler Jeep, I was told that the parts were available only to find, after a 30 mile drive, they were not. Today was no exception and will be my last visit to this dealership-I even received a text message to make an appointment for this recall. This coupled by the fact that I cannot not put chains on the tires without damaging the front end (no explanation of why) and was not told of this when I bought the vehicle has cured me of ever buying another Jeep product and certainly will never return to this dealership. Happened again. In January 2022, I received a text to schedule an appointment to get my one remaining (hopefully) recall repaired. I left three voicemails over three days and never received a call back which has been my experience over the last five years. I finally responded directly to the text and got a reply that they DID NOT have the part but if I needed an oil change, they would make an appointment for me. Same old "Bait and Switch ". I asked why they sent the original text but of course, no one has had the decency to reply. I have even talked with Junior, the GM, about the poor service to no avail. I've had this particular recall for three(?) years and am beginning to wonder if it will ever get repaired. More

I was very impressed with the customer service provided by the staff. Was treated with respect. by the staff. Was treated with respect. More