Reed Buick GMC - Service Center

Great People I always have a good experience with the service men at Randy Reed they are all great and always nice! I will not have my car serviced anywhere else! I always have a good experience with the service men at Randy Reed they are all great and always nice! I will not have my car serviced anywhere else! More

Great service My first experience with the service department was great. Thanks Ron in sales and Brian in service for being so helpful. It’s incredible how comforta My first experience with the service department was great. Thanks Ron in sales and Brian in service for being so helpful. It’s incredible how comfortable and at home I feel when I walk into the dealership. They ALL make me feel like I’m the most important person in the building. It’s refreshing to be treated so nice and so professional. More

Prompt service We are usually able to get our vehicles in for service in a short time even when unscheduled repairs are required. Helpful, friendly staff as well. We are usually able to get our vehicles in for service in a short time even when unscheduled repairs are required. Helpful, friendly staff as well. More

Dead Batttery This place is great for any kind of auto work. I got in my vehicle the other day and my battery was dead. I called the service department and was told This place is great for any kind of auto work. I got in my vehicle the other day and my battery was dead. I called the service department and was told to come on in and they would take care of my problem. I ended up having to buy a new battery. Lyle worked me in and took care of my problem. Great job. I will always take my vehicle to Randy Reed for service. More

service manager has no integrity They damaged my truck the first time i was there. A big white and red paint mark and a dent in my front driver door. your service manager called me a They damaged my truck the first time i was there. A big white and red paint mark and a dent in my front driver door. your service manager called me a liar and tried to deny they damaged my new denali. Then i caught him and another person trying to SAND OFF the damaged paint!!! Really? $60,000 vehicle and he was trying to half xxx fix it. I stopped him and told him to fix it right. THEN he got really rude and said "I dont think we have any white and red paint that would cause this damage." Insinuating I was lying and ws trying to get a free fix. As long as Clint Cochran is employed there, you will never see me again More

Good, friendly service We bought our 2016 Terrain there and found good sales person, Randy S. I take the vehicle back there for all servicing and the staff is so friendly We bought our 2016 Terrain there and found good sales person, Randy S. I take the vehicle back there for all servicing and the staff is so friendly and accommodating. I go to the service desk and am met immediately to get signed in. The lounge is very comfortable, clean, has refreshments/TV/plenty of seating. Service personnel kept me informed throughout the work, it took over an hour during one of their busiest days but time just flew. They rinsed off the car after servicing and I really appreciated them going that extra mile. Good place to buy and service vehicles! I tell all my friends and family to buy from Randy Reed! More

Terrible Service and Unprofessional The service consultant that I worked with was terrible. I can understand being new as he was, however when it took over 3 calls for him to get me a qu The service consultant that I worked with was terrible. I can understand being new as he was, however when it took over 3 calls for him to get me a quote on work that was being recommended that is outrageous. According to the prior service I had done in July on my vehicle, the REAR brakes needed replaced, understandable and I upon scheduling my service for this time I had selected that service and even agreed to the upcharge that they stated for the rotors to also be replaced on the REAR. However, after dropping off my vehicle I get a call from the service man who informs me that it is actually the FRONT brakes and rotors that are "completely gone" and need replaced, and that the REAR brakes and rotors have another 10,000 miles on them. I ask him how much it would be to have it all done, and he doesn't know, and will need to call me back. I receive a callback around a half hour later where he tells me the individual prices for every part, and that it will need "some labor too" which he had no idea how much it would be. I again reiterate that he should call me when he has all the information as it is incredibly rude to waste peoples time and not give them a complete quote. He calls back a third time about 5 minutes later with a quote of $582 or so. I went in for an oil change and REAR brake replacement per your recommendation which was uncharged to $250, which is understandable to replace the rotors and brakes on the REAR. Then after 3 phone calls from the very un-knowledgeable service consultant, I am given a quote for nearly $600 for the FRONT brakes and rotors not the REAR. This is completely unacceptable for any service station, especially Randy Reed. This new associate has given Randy Reed a terrible reputation, and I have been bringing my vehicle to Randy Reed since 2014, and will not be returning in the future. More

Great service Always have great service when taking my vehicle in for service have purchased my last 3 vehicles here will continue purchase vehicles in the future Always have great service when taking my vehicle in for service have purchased my last 3 vehicles here will continue purchase vehicles in the future More

Another great experience. The shop was open early, 7am, for drop offs. The staff is friendly and genuinely make you feel they care. Again, they got me in and out the same day w The shop was open early, 7am, for drop offs. The staff is friendly and genuinely make you feel they care. Again, they got me in and out the same day without an appointment. I have a 1-ton diesel truck and need glow plugs replaced. Dustin took care of me and worked with my extended warranty company with no problems. The waiting area is very nice and they offer free coffee and doughnuts in the morning. I highly recommend this dealership and their staff. More

Service department visit Good job mostly but it keeps getting a little disappointing when each time I come in for any repair or service an I ask for a loaner (which I was prom Good job mostly but it keeps getting a little disappointing when each time I come in for any repair or service an I ask for a loaner (which I was promised from the sales department when I purchased my vehicles from here) it becomes a major problem for the service department to honor. It's like one department doesn't honor what another has promised & then you have to spend extra time tracking down your salesperson to get involved (if he/she is working that day) which take longer time for you go on with your day. This is not providing a great customer service and doesn't make someone want to come to purchase another vehicle from them which will benefit all departments. More