Scheduled car for service on a squeaky ball joint. A job that should take three hours took three days. They tell me to drop it off in the morning, and if there are any problems with their diagnosis (if it might be more than just the ball joint) or if they don't have the parts they will call me and let me know. I have to call them (twice) in the afternoon (knowing their shuttle service is off at 4pm) to get a song and dance that they heard a squeak but the technician needs more time, they will call me back - may take 5 mins may take more (i.e. they sat on the car all day and just got around to looking at it). Called me at 6 - will need another day - can they hold it? Next day at noon I get the call, Yes, it's the ball joint, but they don't have the part and need to order it, will take another day - can they hold it? Finally on the third day, at 4PM, I get the call that they are almost done fixing it. At 6PM it's now done and washed.
Now, a FORD DEALERSHIP that isn't stocking BALL JOINTS? If you know anything about Fords/Lincolns, that's just an impossibility (especially given the size of Reedmans). This was an extended warranty repair and I felt like I was definitely shuffled to the bottom of the deck. Even the car wash sucked. I'm going to wash it again myself tomorrow. I would DEFINITELY NOT recommend Reedman Toll to anyone.