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Regal Acura - Service Center

Lakeland, FL

4.4
686 Reviews
Call Service Center (863) 260-7476

686 Reviews of Regal Acura - Service Center

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November 30, 2021

3 hour wait for an oil change and then arrived home to find my rim scratched from the tire wrench they used Will not use your dealership again More

by cwillard77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Names not relevant
Report | Print
Dec 03, 2021 -

Regal Acura responded

Hi Christina we have accessed your records and a member of management will be contacting you to discuss what transpired on your recent visit to our dealership. We value your feedback and look forward to speaking with you soon!

November 24, 2021

Ray is awesome! Easy to work with. Very reliable and communicative. A pleasure eta work with More

by kcoleman148
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Regal Acura responded

Thank you for choosing Regal Acura!

November 15, 2021

Eventhough the service department was very busy, my car was ready in a reasonable time and my service advisor Rob was excellent More

by CRESTED1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
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Nov 16, 2021 -

Regal Acura responded

Thank you for choosing Regal!

November 14, 2021

Ray Taylor is the reason we purchased another MDX. He takes great care of us. Very professional and thorough. More

by sairales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Regal Acura responded

Thank you and congratulations on your new Acura MDX!

November 13, 2021

Regal Service was great. I waited for my service and it was done in a timely manner. More

by Dr. Carl E. Lavorata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
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Nov 15, 2021 -

Regal Acura responded

Thank you!

November 13, 2021

This place is awesome! Service is the best around!! Chrissy and the express team know how to get things done!! Kudos !! More

by Escapethemadness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2021 -

Regal Acura responded

Thanks, see you next time :)

November 10, 2021

Ray and Jessica was very professional and Gabriel the Technical was great and fast. Thanks More

by Ramon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grabriel Consepcion, Jessica Torres
Report | Print
Nov 12, 2021 -

Regal Acura responded

Thank you for choosing Regal

November 09, 2021

Great service again! Ray was so accommodating and got my car done very quickly. Thank you!! More

by GREYAREA03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2021 -

Regal Acura responded

Thank you for the great review!

November 06, 2021

Ray was very helpful and courteous. He took the time to throughly explain everything. I will recommend him to my friends and family. More

by JENNIFER HOLLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2021 -

Regal Acura responded

Thank you Jennifer! We love Ray and agree that he does a great job!

November 06, 2021

Typically good service.,although last visit was very disappointing. Scheduled service for a part and when I got to the dealership they didn't have it. Then they tried to say I needed to call and tell t More

by mtmbran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Report | Print
Nov 08, 2021 -

Regal Acura responded

Thank you for taking the time to leave us feedback! We hate that you had such a frustrating experience and would like the opportunity to look into what transpired on your visit to our dealership. Could you please provide the last 6 of your vin # so that we can access your records? You can call or email me directly at (863)577-3205 or kelli.w@regallakeland.com. Thank you and I look forward to hearing from you soon. Kelli Woodside

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