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Regal Honda - Service Center

Lakeland, FL

4.4
2,520 Reviews

2,520 Reviews of Regal Honda - Service Center

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June 18, 2021

Ray was great! He checked up on me a few times while I waited and he was accommodating; he ensured the work was completed within the specified timeframes. More

by lindseyciesla
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

Thank you Lindsey!

June 18, 2021

This was the 1st I’ve been to this dealership; which was very clean & Rob was super welcoming and sweet, answered all my questions with great detail. More

by Montero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

Thank you for the feedback!

June 18, 2021

I have good a bad experience. This time they solve the issue however, some other time they charge higher prices and the service was not the best More

by Analia76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jun 23, 2021 -

Regal Honda responded

We appreciate your comments and value your honesty!

June 18, 2021

Service was good, fast ECT but my only complaint is that they offer to run my car in the car wash for free. However they didn't and I didn't feel like bringing that up and waiting. I was looking forward to More

by vivmcl99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Jun 23, 2021 -

Regal Honda responded

We appreciate your comments. Feel free to bring the vehicle by the dealership for your free wash :)

June 18, 2021

I went to the location and I see Jessica and she's helping so much thank you very much for your good service , will come back again More

by maherelhelw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jessica, Lisa Cheshire, Matt Bell, Andre Betances, Baziel Cabrera, Clayton Fisher, Mallory Bartle, Fresther Botello
Jun 23, 2021 -

Regal Honda responded

Thank you for your feedback!

June 17, 2021

Does not really follow through and or answer questions. I had to keep calling to get information.just wish had better communication. Maybe better next time More

by jenniferwilson599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Torres
Jun 17, 2021 -

Regal Honda responded

Hi Jennifer, we apologize for any frustration that you have experienced! As I'm sure you saw first hand, we have been short-staffed and have had a bit of an issue keeping up with the volume of repairs that have been brought into the dealership. To that end, we are actively re-staffing and working hard at bettering our communications with our customers. Please know that we appreciate the patience that you have shown and look forward to working with you again on any future service/sales needs that you may have. If you have any other concerns or insights that you would like to discuss, feel free to contact me at (863)577-3205. Thank you again for choosing Regal! Kelli Woodside

June 17, 2021

I came in for an oil change and my tires rotated. I was seen properly and settled in the waiting area. Always clean and employees friendly. More

by CMLEWIS121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

Thank you for choosing Regal for your vehicle's service needs!

June 17, 2021

Visited: for tire rotation & to check car before a trip Service: great Employees: were friendly and professional Car: ran well and was clean! Thank you! More

by AMARYLLISGFPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was told Michael worked on the car., Jessica Torres
Jun 23, 2021 -

Regal Honda responded

Thank you for the feedback on your recent visit to our service department!

June 17, 2021

Chrissy Hartman is simply the greatest! Always willing to go the extra mile. We will always buy our cars at Regal Honda because of their great service with Chrissy. Best customer service ever!! 👍🏻 More

by charlie_dawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

We love Chrissy, and agree that she is the best :)

June 16, 2021

Work was done in a good ti me frame and Rob got what needed to be taken care of after we explained why we came in. More

by ALANDLOR
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Honda responded

Thank you for the feedback regarding your recent visit to our service department!

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