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Regal Honda - Service Center

Lakeland, FL

4.4
2,471 Reviews

2,471 Reviews of Regal Honda - Service Center

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March 09, 2021

Regal Honda has been extraordinary with the level of service provided by the Servoce Center. I moved to Lakeland and started using Regal Honda as they were the closest Honda dealership. I have never r More

by Casaundra&Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Mar 10, 2021 -

Regal Honda responded

We're so happy you choose Regal Honda!

March 08, 2021

Levi was excellent to work with. I will definitely use him each time I come in. I always enjoy working with regal automotive. I I More

by Jeff C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Mar 09, 2021 -

Regal Honda responded

Thank you for your loyalty to Regal! We agree that Levi does an excellent job and will be more than happy to assist you on any future maintenance/service needs that you might have!

March 08, 2021

Levi Dillard was a great help for my Saturday visit! I usually have Chrissy Hartman, they are both Very professional and thorough! Definitely would like to have him AND Chrissy Hartman as my future adviso More

by PENNYF87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard
Mar 09, 2021 -

Regal Honda responded

Thank you for the feedback Penny! We agree that Levi and Chrissy are both an asset to Regal!

March 08, 2021

Chrissy is always professional and solves whatever issue I might be having. She will take care of what the issue is and also make sure there are no outstanding recalla More

by TFG27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Regal Honda responded

We agree that Chrissy goes above and beyond for her customers!

March 07, 2021

Rob gave us the best customer service ever. We had been using Brandon Honda-- they do not know what customer service is all about. Thank you Regal Honda! More

by DODANDHOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Regal Honda responded

Thank you for choosing Regal Honda!

March 07, 2021

Took my 2004 Honda Pilot in for an airbag recall and an oil change & tire rotation. The work was done in the time quoted and staff was friendly. Would highly recommend Regal Honda to take care of your vehi More

by Alanhsoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Mar 08, 2021 -

Regal Honda responded

Thank you, glad to have you back on the road again!

March 06, 2021

Horrible customer service here, can never find any advisor, they promise services they can’t keep, long wait times, don’t waste your time here More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook, Dustin Brown
Mar 08, 2021 -

Regal Honda responded

Tony, Thank you for your feedback. We hate to see that you had such an unpleasant experience and would like to look into it more. Please share more details so we can access your service records with Alaina Southern, Customer Service Manager at alaina.s@regallakeland.com or 863-333-4633

March 06, 2021

The only negative was that some time in the past you've eliminated the complimentary car wash/vacuuming. So just imagine my surprise when I went to my newly serviced car and found the same messy floor as More

by GATOR62ANNE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Regal Honda responded

We apologize for the inconvenience, the complimentary carwash is still included but the vacuuming is an extra service now. We eliminated it to help with wait times. Ask your service advisor for some guidance next time.

Mar 08, 2021 -

GATOR62ANNE responded

You're forgiven! If that was the worst thing that happened to me that day, it was a blessed day overall. Keep up the good work!

March 06, 2021

I was really anxious when I went in, had done some DIY work on my wife's car and thought I had screwed up her A C. Angelo assured my they would fix it right at a fair price. Long story short he delivered More

by m.mhuggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Mendez
Mar 08, 2021 -

Regal Honda responded

Glad we could help!

March 05, 2021

Excellent service, excellent customer service, I’m happy with my experience every time I come here. Service managers are awesome and techs are efficient. Great job everyone! More

by BELZER118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 08, 2021 -

Regal Honda responded

Thanks!

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