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Regal Honda - Service Center

Lakeland, FL

4.4
2,480 Reviews

2,480 Reviews of Regal Honda - Service Center

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November 13, 2023

Attentive to serving the customer! Always happy and friendly. Good attitude seem to like their job! More

by BOBHARKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Bendeck, Austin Smith
Nov 14, 2023 -

Regal Honda responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

November 12, 2023

They performed all of the services I requested and she politely answered all of my questions. More

by Zanjulajo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres, Megan Barnes, Chris Montry, Lexi fisher, Sal Campisi III, Alondra Sandoval, Austin Smith
Nov 14, 2023 -

Regal Honda responded

Thank you!

November 11, 2023

Quick and easy appointment setting, great service and attention to detail. Quick and easy appointment setting, great service and attention to detail. Service staff goes above and beyond. More

by CSENJR
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Nov 14, 2023 -

Regal Honda responded

Thank you so much for taking the time to leave us feedback.

November 11, 2023

Not happy with the cost of replacing a purge valve and electrical wire. Originally told that a wire was bad, but they replaced a whole harness. Last time I was in the shop, they told me my battery was bad More

by ROBINANDLYNN78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin ?
Nov 14, 2023 -

Regal Honda responded

Thank you so much for taking the time to leave us feedback.

November 10, 2023

Very friendly and attentive The clean waiting area and the popcorn were very good. I had a hot chocolate, it was very good. More

by Habiteyes69
Recommend Dealer
Yes
Employees Worked With
Austin Smith, Austin Smith
Nov 14, 2023 -

Regal Honda responded

Thank you so much for taking the time to review us.

November 10, 2023

I have to clean out my car from getting my car serviced. 2 times in back to back weeks I had cars there and both times the floor mat, seat covers and service tags are left inside. More

by BIGBEAR013
Recommend Dealer
No
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Regal Honda responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

November 09, 2023

They were very professional and very polite thru the whole process. Great to work with. More

by locole2093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Campbell, Eddie Farias
Nov 14, 2023 -

Regal Honda responded

Thank you!

November 09, 2023

Great service, Chrissy Hartman, always do excellent job with the customers and explain all details of the car service. More

by jose gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Regal Honda responded

Thank you, she is the best!

November 09, 2023

Chrissy and Austin were both very helpful and kind. Sal seemed indifferent, I felt as though I was inconveniencing him. I’m not certain if it was because it was busy and I didn’t have an appointment bu More

by VickyN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Campisi III, Austin Smith
Nov 14, 2023 -

Regal Honda responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

November 07, 2023

I always have my car serviced at Regal, It takes longer to get there and is more expensive but they wash and vacuum your car, up until a year ago when the car wash was put out of service. I went online yes More

by december59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny B
Nov 14, 2023 -

Regal Honda responded

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

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