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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,284 Reviews

3,284 Reviews of Regal Kia Lakeland - Service Center

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February 02, 2023

Very professional, always go the extra mile to make things right with my vehicle. Would not go anywhere else More

by DEEKNOW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

February 01, 2023

Friendly staff. Waited on as soon as I walked in the room. Doubled checked my parts were in before I left More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

January 31, 2023

Worst customer service around. Left my car in December for about 3-4 weeks. Finally got a loaner vehicle. I have had my hybrid in 3 times to fix the warning light. Which they said More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Feb 24, 2023 -

Regal Kia Lakeland responded

Your feedback is important to us, Please call Service Lane Manager Alex Calcano at 863-904-1170 to discuss further.

Feb 27, 2023 -

Jerry responded

I don’t believe there is anything to discuss. Nothing is going to change. According to one service advisor you take in more business than you can handle and I believe it. But when you don’t answer messages or advise customers as to what is going on that is unacceptable.

January 31, 2023

Amazing customer service! Completed my service early and keep me informed the whole time. Sent text message with contact information if I had any questions about the status. More

by Tonya law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloi
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

January 31, 2023

Nice people in sales, you need people like that in your service department. Blah blah blah More

by tracyrickrob
Recommend Dealer
Yes
Employees Worked With
Sibran
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

January 31, 2023

Jennifer is an amazing person. She is patient and would do anything to help you. More

by Marlo Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meleke Dennis , new to finance employee last name stars with an “O”, Jennifer Dennis, Jeff Bass
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

January 31, 2023

I got the car I wanted without them trying to convince me to buy another car that I wouldn't have been as happy with More

by PAULASMITH840
Recommend Dealer
Yes
Employees Worked With
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meleke
Feb 16, 2023 -

Regal Kia Lakeland responded

Congratulations on your new KIA!

January 31, 2023

the service was excellent they cant not do all the service there i want the same day but they do the most and schedule for rest of the stuff. also we use the courtesy shuttle to go to the mall the per More

by karil_gonzalez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Pablo Moreira
Feb 16, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

January 31, 2023

I have been a satisfied customer of Regal KIA since 2019. The staff is friendly and always willing to assist. More

by AUTOCRIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Roberto Rodriguez, David Maldanado
Feb 24, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal KIA!

January 30, 2023

Great service. Very professional. Would highly recommend. Kelsey was a super service advisor who knew her business. More

by ZZEDONEKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Feb 15, 2023 -

Regal Kia Lakeland responded

Thanks for choosing Regal KIA!

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