Register Chevrolet

This is my experience at Register Chevy between 05 - 10 June 2025 - ****Todays date is 10 June 2025*** I purchased a brand new 2025 Chevy Silverado 4x4 Crew Cab on 05 June 2025. The brand new vehi June 2025 - ****Todays date is 10 June 2025*** I purchased a brand new 2025 Chevy Silverado 4x4 Crew Cab on 05 June 2025. The brand new vehicle had 5 miles on it at time of purchase. I drove the truck straight home that same night, an estimated 6 miles. Total vehicle mileage now 12 miles. I sat in my driveway familiarizing myself with the vehicle controls and settings. Approx one hour after arriving home, the vehicle engine stalled when depressing the washer fluid button on the steering column. This issue continued and the truck also began to present a check engine light on the dashboard and multiple vehicle system alerts were sent to my GM Application for my new vehicle. I contacted my salesperson approximately 1.5 hours after I completed purchase of vehicle. I was told to bring it in the following day. Over the last 6 days Register Chevy Service Dept has provided me three voicemail updates (only after requesting updates) stating that the Register Chevy Technicians cannot find the source of the issue. They then requested help from GM Engineers in Detroit and since the 6th of June until now neither Register Chevy nor GM Engineers have been able to diagnose the truck issues. I dropped the truck off with 19 miles on the odometer. From what I can see in the GM App the mechanics have put at least 40+ miles on the vehicle in the first two days. I cannot access the app any longer. Keep in mind they still do not know what the issues are and packing miles on the truck could potentially cause further damage. I have as of this writing, not been contacted via text, email, or phone by a single Manager from Service Dept, Sales, nor any other person of authority other than my Salesman and the non-mechanic service desk personnel. I have requested such contact days ago, had to request daily updates and offered no alternative vehicle or any other form of dialogue or solution as this truck clearly has some new novel issue they cannot identify. Who would want that truck? At the end of the day, I bought a brand new truck, I drove it 6 miles, it was malfunctioning within about an hour and still after 6 days Register Chevy nor GM Engineers have any idea what is wrong with the truck or how to fix it. I have been completely ignored by dismissed by Register management creating stress and strain on me the buyer. I had to ask for a loaner car to pick up my wife and complete my building projects (given a compact Trailblazer). I traded a full size Silverado and purchased a full size Silverado. As of 1:15PM 10 June 2025 to my knowledge the brand new truck is still being “forced on me” to keep despite immediately breaking down after only driving it home, the issue still has not been identified by GM Engineers nor Register Chevy, and I have missed days of work on projects as a result. After days of complaining my salesmen said they finally offered to loan me a truck instead of the compact trailblazer, however, when I went to return the trailblazer the General Manager of Sales refused to give me a receipt for the return of the loaner despite my salesperson texting me he had the receipt ready for me 10 minutes prior. Very vindictive behavior. Needless to say I decided to not accept any further loaner vehicles from Register as their “ignore the customer” campaign has become a wedge in the Dealer-Customer relationship. I think and hope this is a rare occurrence, that most people will not have this experience, however should something go wrong at Register, heed my story…….You maybe left in the dark and treated like a leper for asking for updates on your broken down unable to fix brand new vehicle. On a positive note… My Salesman was amazing, and very helpful throughout, but he lacks authority to offer alternative solutions. The leadership team, not so much. I look forward to Register Chevy response to this review and hope they open dialogue for a solution and honor their customer service pledge More

Sam was the best sales advisor i had to deal with. Easy going and very knowledgeable.. no pressure sales. She informed me about what my car needed to keep it maintained and on the road longer. I will Easy going and very knowledgeable.. no pressure sales. She informed me about what my car needed to keep it maintained and on the road longer. I will go back as long as she's there More

Brandon was my sales consultant who did everything to get me into the car I wanted. Got a great rate and a great trade value for my car. Everyone was friendly and everything was done to my satisfaction. This me into the car I wanted. Got a great rate and a great trade value for my car. Everyone was friendly and everything was done to my satisfaction. This is my first Chevy and I couldn’t be happier. Thanks Brandon and thanks to everyone I spoke to on my purchase. More

Great dealer. Moe excellent in sales goes all out for customer and Paul in finance is the best experience and friendly and professional. Moe excellent in sales goes all out for customer and Paul in finance is the best experience and friendly and professional. More

I experienced honesty and integrity at the dealership. There was not a lot of inventory in the category that I was looking for, but my salesman pursued it further with management. He found a car for me th There was not a lot of inventory in the category that I was looking for, but my salesman pursued it further with management. He found a car for me that was reasonable and I loved the color. I was able to drive the car and honestly it was the best experience I have ever had leasing for the third time. More

The young lady in the service department her name is Samantha was very professional, very understanding, and did an excellent job. Thank you, Sam! Samantha was very professional, very understanding, and did an excellent job. Thank you, Sam! More

just picked up a 2024 Chevy Equinox and was very happy with our sales person, Ryan. the price was what was quoted with a few dollars and no high pressure to buy "extra". one of the most enjoyable care p with our sales person, Ryan. the price was what was quoted with a few dollars and no high pressure to buy "extra". one of the most enjoyable care purchases we have had I a long time. More

There is no other Service Department in Florida I would go to than Register Chevrolet for my 2021 Corvette. Blaine the Service Manager is always there ready to help you with a big smile on his face. He p go to than Register Chevrolet for my 2021 Corvette. Blaine the Service Manager is always there ready to help you with a big smile on his face. He provides the utmost customer service and satisfaction you could ever ask for and it rubs off on his technician’s. Joe his tech works on my car and handles it with kid gloves. I am very particular on who services my car and Joe makes me feel very at ease. He checks and rechecks all his work to make sure everything is perfect. When I get my car back it is as clean as when I brought it in. I highly recommend Register Chevrolet for any repair work you should have for there highly skilled and trained staff. More

Communication by service is horrible. I regret trusting Register Chevrolet with my vehicle. Long story incoming. I stopped by to have a "check engine" diagnosed on my 2021 Chevrolet Si I regret trusting Register Chevrolet with my vehicle. Long story incoming. I stopped by to have a "check engine" diagnosed on my 2021 Chevrolet Silverado. Tina, my service advisor, initially told me the issue was a NOx sensor with minimal issue. So far, so good. I was told to come back as early as possible the next day, Friday. Fair, I popped in suddenly and inferred they were checking to see if they might have the parts needed in stock. If I have an appointment, there should be a plan in place...right?!? I observed that my truck was close to needing an oil change. I called in to schedule this since my truck will be at the dealer anyway. I was transferred around and around for about an hour (according to my iPhone) trying to schedule my oil change. Eventually, I was transferred to Tina, who I found to be quite rude. If a customer has a question, that should be the focus in the moment. Scheduling an oil change should never take an hour. I could've changed it myself in that time frame! If a customer has a question, that should be the focus in the moment. I came in bright and early for my 8am appointment on Friday. I was told "We don't know when your truck will be seen. Leave it here with the keys and the shuttle can take you home." Typically, a loaner is provided when a vehicle has needed warranty service in the past. When I inquired, Tina told me they have no loaners, and I can take my truck to Rick Mathews if I like. I inquired about the dealer providing an Enterprise car instead. No. Not until we get to your truck was the response. If a dealer doesn't have a loaner (which is something a dealer advertises as a part of warranty service if I'm not mistaken) why would it be the customer's responsibility to ever pay for the rental? Since I need to drive to work and drive my girls, I did not want to end up without a vehicle for an unforeseen amount of time. At the minimum, I was going to be left without a vehicle for the weekend at this point. The staff seemed to have little care or regard for this. I was told by Tina I may have to wait up to 8 hours. Isn't this why I made the appointment? I contemplated taking the shuttle home to wait; however, I had little faith I would hear back from Register. A customer shouldn't have to question whether a dealership will communicate what is happening, but that's exactly how I felt based on my experience thus far. Eventually, Blaine, the service manager I believe, stepped in and offered his assistance. He was very helpful and kind. The only person who didn't treat me like I was an inconvenience to this point. After being told by Tina that she didn't know when my truck would be seen, Blaine had my truck looked at by the mechanics and diagnosed within an hour. Within an hour. He also informed me I would be provided a loaner through Enterprise. Blaine informed me what they were checking for, saying the NOx sensor could cause the truck to slip into limp mode. I appreciate Blaine. However, why was this not the plan from the start if it was that simple to diagnose? As of today (Friday 7/7) it's been two weeks. I live nearby, so I've observed my truck has sat in the same exact place for the entire two weeks. Initially, it was indicated to me that my truck would be finished on June 30th. This date came and went with no updates from Register. I called on Wednesday, 7/5, and was told the plan was to have my truck finished today. Now, most dealers who strive to provide quality customer service, can be counted on to call and provide their customers updates on the vehicle if maintenance is finished or will not be done when expected. It's a shame that I have no faith that Register will contact me to provide me an update today. I'm certain I will need to contact them myself. That should NEVER be the case when you are entrusting a dealership with your investment. Treat customers like they are respected, understood v More

The dealership was clean. Andy our sales person was friendly, no high pressure, just informative, The car price was the same as the online price. Unfortunately, I found the se Andy our sales person was friendly, no high pressure, just informative, The car price was the same as the online price. Unfortunately, I found the seats in the Bolt hard on my back and so we did not proceed with the purchase of that car. But, had they had a car that worked for us, we would have liked to have purchased it from Andy at Register. More