The whole experience was great. My husband visited with an objective and the team came together to make it happen. We did not feel pressured, however, we were informed about the vehicle's quality, safety features, and dependability. This my FIRST Lexus and I must say, I am quite impressed. I would definitely recommend this car dealership. The atmosphere was welcoming and helpful. Everyone from the custodians to the fiance manager was very very accommodating and a pleasure to work with. It was an overall great experience.