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Reliable Chevrolet - NM

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.7
5,501 Reviews
Reliable Chevrolet prides itself on outstanding customer service, and we honor Dealership Employees who excel in Chevy Sales customer satisfaction. Reliable Chevrolet continues to work daily on providing every customer with the finest customer service experience attainable. New Chevrolet vehicles are arriving daily. Used Chevrolet Vehicles are among the most reliable and sought after vehicles in the New Mexico market. Reliable Chevrolet grows stronger every day with new customers. We are always striving to excel in Chevrolet Sales and Chevrolet Service and Chevrolet Parts and Commercial vehicles. We look forward to providing each customer with a unique & personalized touch that puts us among the top Chevrolet Dealers in New Mexico.
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9901 Coors Blvd NW

Albuquerque, NM

87114

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Showing 5,501 reviews

October 11, 2024

The service was good, but the down time for the actually services to be done was slow. More

by dexamesoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tierra Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Reliable Chevrolet - NM responded

We appreciate your acknowledgment of the quality of service provided. However, we understand that the downtime for the services took longer than expected, and we recognize how important timely service is for our customers. To discuss your concerns further, please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

October 11, 2024

Great service and comfortable atmosphere. They spent the time to work with me to get the vehicle I wanted. More

by Tannenpierce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear you enjoyed our service and found the atmosphere comfortable. It’s our goal to ensure every customer leaves happy with their choice. We appreciate your support and look forward to serving you again!

October 10, 2024

Aaron Williams was very knowledgable and informative about the service and all questions I had. The work was done in the estimated time frame and I was on my way. I do have one question. I live 100 mil More

by THEHIWAYMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Williams
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Oct 11, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear Aaron provided you with great service. Regarding your question, we do offer loaner vehicles to make your wait more convenient. We appreciate your feedback and look forward to seeing you again!

October 10, 2024

Angel in Service went above and beyond for me and made sure I was happy with my truck. I will highly recommend him to my friends More

by ASANCHZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ángel Baros and Brad in Sales
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Oct 11, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that Angel in Service exceeded your expectations. Your recommendation means the world to us, and we look forward to helping more customers like you.

October 10, 2024

In 1988 I bought a 1988 silverado before I left Albuquerque I loved that truck have bought 10 more sense then when back in town I always use Reliable for service. More

by JARVISCLASSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord
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Oct 14, 2024 -

Reliable Chevrolet - NM responded

Thanks, Jarvis! We're thrilled to hear about your long-standing loyalty and love for your Silverado. It's fantastic that you've trusted us with your service needs over the years. We look forward to continuing to provide you with great service for many more vehicles!

October 10, 2024

The two sales men that we dealt with were fantastic. What we were not pleased with was the wait time of getting to sign documents with the finance office. It was myself, my husband, and three kids and w More

by JNADEAU79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Olguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Madrid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Reliable Chevrolet - NM responded

We're happy to hear that you had a great experience with our sales team. However, we understand how frustrating the wait in the finance office must have been, especially with your family present. We appreciate your patience during that time and want to ensure we improve in this area. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience to discuss this further.

October 10, 2024

Excellent customer service. Really helped the process go through. Explained everything I needed in good detail. More

by snowmountain93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon McLamb
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Oct 11, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear you had a great experience with our customer service team. Your satisfaction is our priority, and we’re happy to have made the process smooth for you. Looking forward to serving you again!

October 10, 2024

Had a scheduled appointment for 8AM but when I arrived they said that there were no appointments scheduled. However the service attendant got me scheduled and oil change was completed just under 2 hours. More

by NUNWILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McCray
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Oct 11, 2024 -

Reliable Chevrolet - NM responded

We apologize for the scheduling mix-up and appreciate your understanding. We're glad our team was able to assist you promptly. Your feedback is valuable as we work to improve our online scheduling system. We hope to serve you better next time!

October 10, 2024

They lost my keys. Took an hour for them to bring my truck out. When tech brings my truck around he slammed on the brakes and locked up the tires. Would not recommend n More

by cole_lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon McLamb
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Oct 15, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to deal with delays and the issue with your keys. That experience does not reflect the level of service we aim to provide. Your feedback is important, and we'd like the opportunity to address your concerns directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Additionally, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

October 10, 2024

Excellent! Ryan was very helpful. Service complete when they said it would be. Thank you! More

by HASNMAN98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 11, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear that Ryan provided excellent service and met your expectations. Your feedback motivates us to keep delivering great experiences. We appreciate your support!

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