Reliable Chevrolet - NM - Service Center

Profesional Service Happy having my car serviced and ready to keep going on Thank you so much for your service ready to keep going on Thank you so much for your service More

Customer service was good. We got car service right away. It was a wait but not long We got car service right away. It was a wait but not long More

Didn’t like the fact that it took 3 hrs to get an oil change change More

First time it took a full month and $2,200. It stayed fixed for 50 miles. Second time 2 weeks and another $1600, not 1 penny discount. Hope this time they fixed it, but know if they didn't ther It stayed fixed for 50 miles. Second time 2 weeks and another $1600, not 1 penny discount. Hope this time they fixed it, but know if they didn't there is no warranty on their poor service. More

The work that was done was good. The service managers were excellent. The wait time was excessive to me. It took 2 hrs and 45 mins for an oil change and tire rotation. Then, I had an The service managers were excellent. The wait time was excessive to me. It took 2 hrs and 45 mins for an oil change and tire rotation. Then, I had an 11 am appointment for an exterior/interior detail and air filter change. I was unable to get my car until 615 pm. More

I’m giving this a 5-star rating solely because I receive a bonus based on my surveys. However, I have some strong suggestions for improvement. First, staff should proactively assist customers rather than wa a bonus based on my surveys. However, I have some strong suggestions for improvement. First, staff should proactively assist customers rather than waiting for a coworker to offer help. This approach leads to poor customer service. Additionally, check-in was unacceptably slow, though I understand you were busy. What truly frustrated me was witnessing another customer, who parked behind me, being prioritized over me. He was greeted before I was, which is simply unacceptable. Please address these issues to enhance the customer experience. More

I would really appreciate more help between the warranty department at GM and the service department on getting reimbursed for the rental car I had to procure while waiting for my vehicle to be diagnosed. W department at GM and the service department on getting reimbursed for the rental car I had to procure while waiting for my vehicle to be diagnosed. While a rental car was provided once the diagnostics were completed I am still out the $1,028.00 I incurred. If someone could reach out and help with this issue it would be greatly appreciated. More

Service Advisor Alyssa Garcia has exceptional Customer service. She was a joy to work with service. She was a joy to work with More

Not their fault that kia messed up my car even more. The service was upfront and professional The service was upfront and professional More