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Reliable Chevrolet - NM - Service Center
Albuquerque, NM
916 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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916 Reviews of Reliable Chevrolet - NM - Service Center
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February 06, 2025
First time visit to reliable Chevrolet's Service Department for an oil and filter change. Easy to schedule appointment. Online, organized work flow, and excellent customer service by Cord Trail, Ser Department for an oil and filter change. Easy to schedule appointment. Online, organized work flow, and excellent customer service by Cord Trail, Service Advisor and the team member at the front desk who coordinated the Lyft rides! Hopefully the dealership's car wash will be operable soon to have your customer's serviced vehicles detailed. More
by Liza
Verified CustomerEmployees Worked With
Cord Trail, Service Advisor
February 06, 2025
Horrible customer service, every time i call the finance department they never answer the phone i leave messages and never get a call back they get mad when i visit the dealership and call them out on not a department they never answer the phone i leave messages and never get a call back they get mad when i visit the dealership and call them out on not answering the phones, the service department is horrible too they take over 2 hours to do an oil change even with an appointment they dont acknowledge you when you are there they spend more time talking to each other about stuff not related to work then they do assisting customers overall worst dealership ive done business with More
by JAVIERREYES1
Employees Worked With
Dont remember name
January 31, 2025
Everything worked out really well. The sales and the financing to the service department. 5 stars The sales and the financing to the service department. 5 stars More
by Will
Employees Worked With
January 30, 2025
Mostly my negative comment is around the fact that communication was a hundred percent lacking. I kept making calls and leaving messages and never got phone calls back. I was supposed to get a call wi communication was a hundred percent lacking. I kept making calls and leaving messages and never got phone calls back. I was supposed to get a call with a final estimate, and that never happened. It took six days for them to do standard repairs and maintenance. The whole time I was forced to worry that I may not have the money to pay for the work and would loose my car to a mechanics lean because noone called me back and i had no say in how they would proceed. One of the things I asked for wasn't even done, a full detail. The one time I got somebody to answer the phone when I called, they mentioned that the repair to my mirror was in progress and said that the mechanic noted that I needed new tires. I found this interesting because new tires were the primary reason for bringing the vehicle in. Now, for the last two days, I've been calling in leaving voicemails that the sensors on my mirrors were no longer working meaning someone either broke the sensor mechanism or failed to reconnect them. I also reported that the oil change sensor is reading 22% life on the oil. One of the things I asked for and paid for was an oil change. Either it wasn't done or someone forgot to reset the sensor. Either way, three calls and three messages later and I'm still waiting for someone to respond. I will be reaching out to the general manager next. Also, you should note that I called the service center fifteen times, only once did someone actually answer the phone. I did not consider this a good customer experience. I was very disappointed. I purchased two vehicles from this dealership, I've referred family and friends to this dealership as well. I can't do that in good faith anymore. Staff should say what they mean, mean what they say, a follow through on thir promises. More
by KAREN.LANGEVIN
Employees Worked With
Ryan, other service staff
January 28, 2025
Easy to check in and out but no to happy about the credit card fee passed on to the customer. Not their fault understandable it is a corporate decision. Still lame though ! card fee passed on to the customer. Not their fault understandable it is a corporate decision. Still lame though ! More
by WAYNE.07
Employees Worked With
Ryan
January 28, 2025
My report to dealership staff of low oil observed in truck prior to purchase was disregarded. Vehicle was brought in for service three weeks later after check engine light came on. One and a half quarts truck prior to purchase was disregarded. Vehicle was brought in for service three weeks later after check engine light came on. One and a half quarts oil needed to be added. This is unacceptable. Staff would not provide document in writing insuring this issue would be addressed after warranty at no cost to us. Appointment has been scheduled for thursday with verbal reassurance only of no cost to us. I request one additional month to address this issue if it reoccurs. More
by RAVENINTHEMOON
Employees Worked With
DAVID RIOS
