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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
916 Reviews

916 Reviews of Reliable Chevrolet - NM - Service Center

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January 26, 2025

Very disappointed did not check fluid levels did not take floor coverings when they were done did not inform me that were done we sat there for 1 hour before they came to tell us our vechil was complete I th More

by jimsedillo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 28, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to feel like the service was not thorough, especially when it comes to fluid checks and vehicle protection like floor coverings. We pride ourselves on providing clear and efficient service, so we will certainly address this with our team to ensure this doesn't happen again. If you'd like to discuss this further, please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

January 25, 2025

I have a Toyota but, I bought it from Reliable Chevrolet. You guys have been number 1 with me since owning my vehicle. I can always depend on you for top quality work. More

by Mr. Bernette Reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cisnero 5 stars
Jan 27, 2025 -

Reliable Chevrolet - NM responded

Thanks, Bernette! We're thrilled to hear that you trust us for top-quality service. Your support means a lot, and we're dedicated to keeping that standard high for you and all our customers. Enjoy your Toyota!

January 24, 2025

Brought truck in for work reliable had truck for 6 weeks in the process my truck was broken into left glass scattered through my truck and stole stuff from truck reliable did nothing to help poor communicat More

by Archuleta Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cord
Jan 28, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to go through this experience, especially after trusting us with your vehicle. The extended time your truck was with us, the break-in, and the condition it was returned in are deeply concerning and do not align with the standards we strive to uphold. To address your concerns thoroughly and ensure this matter is resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

Feb 03, 2025 -

Archuleta Jamie responded

I have reached out to Patricia Charles I have heard no response I’ll reach out again today

January 24, 2025

I thought they might wash the truck on the visit as a courtesy. A little disappointed. More

by WILLIE11_60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristano Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Blea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osman Bahadiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
AYHAN BAHADIRLI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Buerke, Fernando Cufre, Ivory Cooper, Lino Diaz
Jan 27, 2025 -

Reliable Chevrolet - NM responded

Willie, thanks for your feedback! We appreciate your thoughts and understand the importance of those little touches. We’re always looking to improve and hope to exceed your expectations next time.

January 22, 2025

Reliable has had my truck since Aug 22, 2024 and I still don’t have it back. Communication is horrible. Every action is reactive, not proactive. Internal communication is non-existent. Dealing with reliable More

by robm.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept Managers - present and former
Jan 24, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to be without your truck for such an extended period and to feel that communication has fallen short. We strive to provide proactive and seamless service, and it’s disappointing to hear that we missed the mark in your case. We take your feedback seriously and want to ensure we address these concerns thoroughly. We encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932, for further assistance.

January 22, 2025

Service was good this time around I only wish they would have told me of recommended service before I left the shop I would have had them do that service yesterday instead of now having to make another trip More

by Garlotte
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilo
Jan 23, 2025 -

Reliable Chevrolet - NM responded

Garlotte, thanks for the fantastic rating! We're glad you had a positive experience. We appreciate your feedback about service recommendations and will work on improving communication. We look forward to seeing you again soon!

January 21, 2025

Service took way longer than was said to take! No information on my car unless I asked More

by TONYMARTINEZ00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
Jan 24, 2025 -

Reliable Chevrolet - NM responded

Tony, we understand how frustrating it can be when service takes longer than expected, especially without regular updates. We value your time and want to ensure we’re providing a better experience moving forward. To address your concerns further, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

January 21, 2025

Emilio did an amazing job in coordinating the recall service and getting me a Lyft ride home. He was courteous and kept me informed on the progress. Reliable has the right man on the job. More

by jsntrujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Jan 22, 2025 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear about your positive experience with Emilio. Our team prides itself on excellent service, and it's great to know he made your recall service smooth and stress-free. We appreciate your feedback and look forward to serving you again!

January 21, 2025

Courteous service advisors. I'm kept informed on my car's progress and estimated time of completion More

by ednamoffett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Madrid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Reliable Chevrolet - NM responded

Thank you, Edna! We’re thrilled to hear you had a great experience with our service advisors. Keeping you informed is a top priority for us. We appreciate your feedback and look forward to assisting you again!

January 21, 2025

The gentleman who checked me in had amazing customer service. Very friendly and helpful . He waa great More

by CUBNWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these it was the service department
Jan 23, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We're thrilled to hear about your positive check-in experience and appreciate your kind words about our team member. We strive to provide excellent service and will certainly share your feedback with them!

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