Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
947 Reviews
Call Service Center (505) 216-2993

947 Reviews of Reliable Chevrolet - NM - Service Center

Sort by
May 22, 2025

Staff lost my keys while serviced. Never found. Maybe stolen by staff?Disrespectful sales reps. Also found white powder all over my floor mats where they put plastic down while working More

by DAVISTYRONE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tech/sales rep not listed
Report | Print
May 27, 2025 -

Reliable Chevrolet - NM responded

We understand how concerning it must have been to leave your vehicle in our care and walk away feeling this way. It’s deeply troubling to hear about the condition in which your vehicle was returned and that you didn’t receive the follow-up communication you were promised. That's not the kind of experience we want anyone to have. We take matters like this very seriously and would like the opportunity to speak with you directly to ensure your concerns are properly addressed. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 20, 2025

Everyone was polite and respectful even the team members that I was not working with. I felt valued. More

by deloras.ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Olguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Reliable Chevrolet - NM responded

Deloras, we're thrilled to hear you had such a positive experience! Our team strives to create a welcoming environment, and it's great to know you felt valued. Thank you for your kind words and support!

May 20, 2025

Made three truck payments before they could even look at my truck under warranty gave it back with two bad batteries wher they had to charge or boost my new truck 5 time while in service shop and still had More

by AJ Orona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Marsh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Osman Bahadiri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to face repeated battery issues, especially with a new vehicle. It’s clear that your expectations weren’t met, and we recognize how important it is for you to feel confident in the service and support you receive. While your concerns involve several layers, including warranty coverage and diagnostic outcomes, we want to ensure the right people follow up with you to address the remaining concerns. For assistance with your warranty or reimbursement inquiry, please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. If you’d prefer to speak directly with our Service Department, Cory Reeves, our Service Director, is available at creeves@vtaig.com or 505-338-5932.

May 20, 2025

Service desk was very professional, fast. What I also noticed he research all my services was done and made sure all the warranty was updated. I will definitely come back in the future. More

by Enrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord Trail
Report | Print
May 22, 2025 -

Reliable Chevrolet - NM responded

Thanks, Enrique! We're thrilled to hear you had a great experience with our service desk. Our team takes pride in providing thorough and efficient support, so your feedback means a lot. We look forward to serving you again in the future!

May 19, 2025

I received service for an oil change and tire rotation on 1 May 2025. I was attended for service at the dealership at my scheduled time and waited for the service to be completed. The service advisor provide More

by nuwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Marsh
Report | Print
May 20, 2025 -

Reliable Chevrolet - NM responded

Thank you for your wonderful review! We are delighted to hear that your experience with our oil change and tire rotation service met your expectations. Timeliness and clear communication are important to us, and we're glad that our service advisor was able to provide you with the information you needed. Your satisfaction is our top priority, and we look forward to serving you again in the future!

May 17, 2025

Emilio was excellent w me he took the time to explain things which doesn’t always happen More

by SANTERADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ladies in front were good as well
Report | Print
May 19, 2025 -

Reliable Chevrolet - NM responded

Thank you! We’re thrilled to hear that Emilio provided such excellent service and took the time to explain everything. We appreciate your feedback and look forward to continuing to provide great experiences!

May 17, 2025

Customer service was good. Long delay to examine car which really needs to be corrected. 21 days waiting to have the car looked at and only 2 days to fix it. More

by SEANCARRIEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember his name.
Report | Print
May 19, 2025 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We're thrilled you had a positive experience with our customer service. We understand the delay was frustrating and are actively working to improve our response times. Your insights help us get better, so we truly appreciate it!

May 17, 2025

No No ? ? No no no no no no no no no no no no no. More

by telefante
Recommend Dealer
Yes
Report | Print
May 16, 2025

Very helpful and take time to explain your problem. They call back to check on the work. More

by Dori.sanchez1992
Recommend Dealer
Yes
Employees Worked With
Emilio
Report | Print
May 19, 2025 -

Reliable Chevrolet - NM responded

Thanks for your awesome feedback, Dori! We're thrilled to hear that our team was helpful and took the time to address your concerns. We always strive to provide excellent service and follow-ups. Your support means a lot to us!

May 16, 2025

I made an appt to take my truck in for repair. I was told it would be 20 days BEFORE they even look at it! Why take appts if you can’t handle the volume!? More

by LA_NAJERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
May 19, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to schedule an appointment and then face a long wait time before your vehicle is seen. While we do our best to accommodate every guest as efficiently as possible, we recognize that extended timelines can be disappointing—especially when you're counting on having your vehicle repaired promptly. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

1
2
3
...
95