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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.1
986 Reviews
Call Service Center (505) 216-2993

986 Reviews of Reliable Chevrolet - NM - Service Center

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October 02, 2024

Barely bought the car and want to charge for a diagnostic. Horrible customer service. Didn’t want to work with me. More

by Kristashia234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Orosco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Marsh
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Storz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to face this situation, especially after recently purchasing your vehicle. Our goal is to provide excellent service to every customer, and it’s concerning to hear that we didn’t meet those expectations. We’d like to better understand what happened and see how we can help. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826, or contact Cory Reeves, our Service Director, at 505-338-5932. We appreciate the opportunity to address your concerns directly.

October 01, 2024

Mechanic did not fix the problem. Angel service coordinator was excellent. Vehicle problem came back very next day while I was enroute to Los Angeles. More

by DONWATSON_1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
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Oct 02, 2024 -

Reliable Chevrolet - NM responded

We're glad to hear that Angel provided excellent service, but we're sorry to learn that your vehicle issue returned during your trip. We want to make sure this is properly addressed. Please reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com, or you can contact our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com. We’d like to help resolve this as quickly as possible.

October 01, 2024

I have never been so frustrated by a dealership. Between insurance and the dealership, my truck has been tied up for 3 months. They didn’t even touch the truck for the first 4 weeks. Then when I wen More

by COLLUMWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Orosco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Baros, Cory Reeves
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Oct 02, 2024 -

Reliable Chevrolet - NM responded

We understand your frustration and sincerely regret the inconvenience you've experienced. It's concerning to hear about the delays and missing personal items, and we want to address this matter immediately. Please contact Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com, or reach out to our Service Director, Cory Reeves, at 505-338-5932 or creeves@vtaig.com. We would like to investigate this further and work toward a resolution for you.

October 01, 2024

I have had good experience with everyone at the dealership. I have no need to go anywhere else. More

by KRAZYCREEKFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Oct 02, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear about your positive experience. Our team is dedicated to providing excellent service, and it’s great to know we’ve met your needs. We look forward to serving you again in the future!

October 01, 2024

Eddy Blea was an excellent salesman. Very attentive to my needs as a consumer and my budget. He did an excellent job More

by Jenjenburque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Blea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that Eddy provided such attentive service and met your needs. Your satisfaction is our priority, and we appreciate you sharing your experience!

September 29, 2024

Our first stop for our vehicle needs will always be at Realiable Chevrolet where we purchase our Malibu since 2018. More

by TRUBEN97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Storz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DANIEL HARNACK
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Oct 02, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review, Truben! We're thrilled to hear that Reliable Chevrolet has been your go-to for vehicle needs since 2018. Your loyalty means the world to us, and we're here to help for many more years to come!

September 29, 2024

Kept their word about time to do the work. Found additional coupons for my total cost. More

by CCCROSSNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Crowder
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Oct 02, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that we met your expectations and helped you save with additional coupons. Your satisfaction means a lot to us, and we look forward to serving you again!

September 29, 2024

They are very helpful, curtious, happy staff that were prompt and had my service done timely. More

by Edaakie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Orosco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tierra Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear that our team made a positive impression with their prompt and friendly service. Your feedback motivates us to keep up the good work. We appreciate your support and hope to serve you again soon!

September 29, 2024

Everyone is always welcoming and greets you upon arrival. They provide great service and customer service as well. More

by CLORILEYBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review,! We’re thrilled to hear that you felt welcomed and enjoyed our service. Your kind words motivate us to keep delivering the best experience possible. We can’t wait to see you again!

September 28, 2024

I was sold a 2021 Chevrolet Colorado with a check engine light that came on ten days after purchase. I took it to the dealership and the problem was fixed, I hope. I haven’t had any other issues, and I hope More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Cardenas
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Oct 01, 2024 -

Reliable Chevrolet - NM responded

Thank you for sharing your experience, Samuel. We're glad to hear the issue was resolved quickly and appreciate your understanding. If you have any concerns in the future, we're here to help ensure your experience remains positive. Your satisfaction is important to us!

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