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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
926 Reviews

926 Reviews of Reliable Chevrolet - NM - Service Center

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September 11, 2024

I purchased a car beginning of yr had a great experience. Took for a oil change recently service dept needs approvement. Oil change took 3 and half hrs never received phone call it was ready lack of communi More

by Kellitennison75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Sep 13, 2024 -

Reliable Chevrolet - NM responded

We’re glad to hear that your initial purchase went smoothly, but we regret that your recent service visit did not meet our usual standards. We understand how frustrating it must have been to experience delays and communication issues, especially after receiving conflicting information about your tire rotation. To address these concerns and ensure that we improve our service, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932. They are available to discuss your experience in more detail and work towards a resolution.

September 10, 2024

Overall, I am happy with this dealer. Thanks the second car I have purchased from them and I have also been to the service department for an oil change which was good. More

by LBVILLAREAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Reliable Chevrolet - NM responded

Thank you for your fantastic review! We’re thrilled to hear you’re happy with your second purchase and had a great experience in our service department. Your satisfaction means the world to us, and we look forward to serving you again!

September 10, 2024

The service department is always helpful and polite They let me know what should be looked at soon for safety and what can be dealt with over time since I can only afford so much at a time More

by LAURIEJ54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Sep 16, 2024 -

Reliable Chevrolet - NM responded

Laurie, thank you for your fantastic feedback! We're thrilled to hear that our service team has been helpful and informative. Your safety is our priority, and we’re glad to assist you in managing your needs. We appreciate your support and look forward to serving you again!

September 07, 2024

A great experience with all who work there they did there best to meet my needs. More

by ALDAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember name.
Sep 12, 2024 -

Reliable Chevrolet - NM responded

Thank you for sharing your positive experience! We're delighted to hear that our team worked hard to meet your needs and that you had a great experience with us. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!

September 07, 2024

Worst dealer experience I’ve ever had. Had my car for 2 1/2 months and all they had to do was clear and engine code. The convertible top was brand new and now all the seals are hanging fro More

by LASHLEY058
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in service. Patricia Charles.
Sep 13, 2024 -

Reliable Chevrolet - NM responded

We aim for every customer to have a positive experience with us, and it’s clear that we didn’t achieve that in your case. To ensure we address your concerns thoroughly, please reach out to Patricia Charles, our Customer Relations Representative, at 505-338-5826, or Cory Reeves, our Service Director, at 505-338-5932. They are both dedicated to resolving this issue and restoring your confidence in our dealership.

September 06, 2024

I have purchased from this dealer before and decided to return. Friendly and experienced staff make the buying process easy. More

by RONALD CHEROMIAH
Recommend Dealer
Yes
Employees Worked With
Amy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Reliable Chevrolet - NM responded

Thank you for your continued trust in us! We're delighted to hear that our friendly and experienced staff made your buying process smooth and enjoyable. If you need anything else or have any questions in the future, feel free to reach out. We look forward to serving you again!

September 06, 2024

Took foooorever to complete a simple oil change and recall as well as left bolts out in my cup holders. I dropped off at 945 and literally didn't finish with it until 1:00. I had to keep asking as no o More

by Felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos Pando-Gallegos
Sep 11, 2024 -

Reliable Chevrolet - NM responded

Felicia, we understand that waiting for your service and experiencing communication issues can be frustrating. We appreciate you bringing this to our attention and want to ensure we address these concerns promptly. Please contact Cory Reeves, our Service Director, at 505-338-5932 or via email at creeves@vtaig.com at your earliest convenience. Cory will be able to assist you with any unresolved issues and ensure your experience meets our standards of service. Additionally, you may also reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 for further assistance.

September 06, 2024

Great customer service. Angel treated my wife and I awesome. He kept contact with us about our vehicle. More

by parrakenny21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel from the Service Department.
Sep 12, 2024 -

Reliable Chevrolet - NM responded

Thank you for the great feedback! We're thrilled to hear that Angel provided excellent service and kept you informed throughout the process. Your satisfaction is important to us, and we're glad Angel made your experience a positive one. If you need anything else or have further questions, feel free to reach out!

September 06, 2024

We have not had a car serviced by a dealership for some time since we tend to drive our cars to the ground. As such, there are no manufacturer's warranties to apply to our current automobiles. Our curren More

by DR555PRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Williams
Sep 12, 2024 -

Reliable Chevrolet - NM responded

Thank you for sharing your experience! We're glad to hear that your service was completed quicker and at a lower cost than expected. It's great to know our team could help keep your car in top condition and under warranty. If you ever need anything or have more questions, don't hesitate to reach out. We appreciate your trust in us and look forward to seeing you again!

September 04, 2024

I was treated good and they got the job done when they said they would More

by JPGUTIERREZ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord -10
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