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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
961 Reviews
Call Service Center (505) 216-2993

961 Reviews of Reliable Chevrolet - NM - Service Center

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May 17, 2025

Emilio was excellent w me he took the time to explain things which doesn’t always happen More

by SANTERADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ladies in front were good as well
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May 19, 2025 -

Reliable Chevrolet - NM responded

Thank you! We’re thrilled to hear that Emilio provided such excellent service and took the time to explain everything. We appreciate your feedback and look forward to continuing to provide great experiences!

May 17, 2025

Customer service was good. Long delay to examine car which really needs to be corrected. 21 days waiting to have the car looked at and only 2 days to fix it. More

by SEANCARRIEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember his name.
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May 19, 2025 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We're thrilled you had a positive experience with our customer service. We understand the delay was frustrating and are actively working to improve our response times. Your insights help us get better, so we truly appreciate it!

May 16, 2025

Very helpful and take time to explain your problem. They call back to check on the work. More

by Dori.sanchez1992
Recommend Dealer
Yes
Employees Worked With
Emilio
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May 19, 2025 -

Reliable Chevrolet - NM responded

Thanks for your awesome feedback, Dori! We're thrilled to hear that our team was helpful and took the time to address your concerns. We always strive to provide excellent service and follow-ups. Your support means a lot to us!

May 16, 2025

I made an appt to take my truck in for repair. I was told it would be 20 days BEFORE they even look at it! Why take appts if you can’t handle the volume!? More

by LA_NAJERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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May 19, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to schedule an appointment and then face a long wait time before your vehicle is seen. While we do our best to accommodate every guest as efficiently as possible, we recognize that extended timelines can be disappointing—especially when you're counting on having your vehicle repaired promptly. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or you may also contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 15, 2025

They were very understanding in my need and I got the issue taken care of. They were very respectful very kind and understanding. Thank you Reliable very much. More

by ARES.5000
Recommend Dealer
Yes
Employees Worked With
I don't remember, but he was so kind understanding so respectful I really appreciated his help. Thank you so much.
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May 15, 2025 -

ARES.5000 responded

Thank you so much, Reliable . For your kindness and respect and also for taking care of the issue and it didn’t take a long time which I appreciated it very much.

May 15, 2025

I enjoyed the buying experience. Very professional and took good care of me. Prompt service. More

by RFRIEDMAN120
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Jenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025

The service I received from Reliable Chevrolet was great! The Service Advisor Ryan Pierce was courteous, respectful, and knowledgeable with every aspect of my service for my 2013 Chevy Silverado. I had to se More

by streven12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
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May 16, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We're thrilled to hear that Ryan and the team provided you and your wife with great service. Your feedback means a lot, and we can’t wait to welcome you back for your next visit!

May 12, 2025

Service time was shorter than usual. The service attendants were hospitable and explained service adequately. More

by COUDSDYUWE224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alysia
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May 13, 2025 -

Reliable Chevrolet - NM responded

Thank you for your feedback! We're glad to hear your service was completed quickly and that our team was hospitable and informative. We appreciate your business and look forward to seeing you next time!

May 11, 2025

Price changed time of pickup and toke longer and the service advisor stated would take just 2 hours it took almost 7 hrs . I specified I wanted something checked and never got communicated with me after More

by msantillanesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have two service advisors first so I don't know his name psychic service advisor meeting was Felix
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May 12, 2025 -

Reliable Chevrolet - NM responded

We understand how important clear communication and timely service are, and it’s concerning to hear that your experience didn’t reflect that. We want every customer to feel informed and confident about the work being done, including details like estimated timing, services performed, and the type of oil used. If you're open to it, we’d really like the chance to talk with you directly to go over your visit in more detail. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 10, 2025

Outstanding customer service! Needed DEF fluid for my Silverado HD High Country topped off. Ryan Pierce took charge, got it done, quickly, efficiently Thanks Ryan! More

by Corrales Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
Report | Print
May 16, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We're thrilled to hear about your great experience with Ryan. Our team is always here to provide quick and efficient service. We appreciate your support!

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