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Reliable Chevrolet - NM - Service Center
Albuquerque, NM
942 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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942 Reviews of Reliable Chevrolet - NM - Service Center
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November 14, 2018
Dropped the ball too many times Back in May I took 2017 Camaro in to have some warranty items fixed/replaced. I pulled into the service bay and was asked what the issue was. I explai Back in May I took 2017 Camaro in to have some warranty items fixed/replaced. I pulled into the service bay and was asked what the issue was. I explained my two warranty items to the individual. Immediately I was told to go to the dealerships body shop. This was not an issue with the body. It was a minor seat issue and chrome on the door handle peeling. I dealt with the body shop department manager at the time who seemed rushed and not really wanting to help me. However he did take pictures with his personal cellphone, took all my information and gave me a story about it taking a month to get approval back from Gm on the warranty items. 2 months go by and no contact. I go back to the dealerships and a new manager had taken over. He had no records of me or my warranty on file. Luckily the secretary recognizes me from my previous visit. He apologized and said he would get me taken care of. Again this manager took pictures of my warranty items, took all my information and said he would be in contact with me when he heard back from GM. 2 more months go by not a word. Now I’m upset, this is twice I have been blown off by these so called professionals. Now I have a check engine light on that needs to be evaluated. This time I take it back to the service side. I’m helped by a man named Tony. I explained my last two dealing with the dealerships and how displeased I was with the services provided so far. I explained my previous issues and my new issue. He tried to look me up in the system and he could not find me, meaning neither one of the managers I dealt with added me to the system for my warranty. He explained to me he would take care of me but I had little faith. He kept in contact with me updating me on status and back order parts. Ultimately he was a man of his word and got me taken care of however it took me going through 2 managers and 3 visits before I dealt with a competent person. To me that is unacceptable. Thank you to Tony for his service and dedication to managing a bad customer experience and making the most of it. More
by LEO39
Employees Worked With
Tony
October 08, 2018
Excellent Communication. Thank you Richard. Richard was and has always been very courteous and informative,when services are being conducted on our Vehicles. Always seems to go the extra mile to Richard was and has always been very courteous and informative,when services are being conducted on our Vehicles. Always seems to go the extra mile to keep his customers informed on the progress of the services. More
by The Beast
Employees Worked With
Richard Difino
June 18, 2018
Love my Trax! I went to Reliable Chevrolet and test-drove the 2018 Trax, and had to take it home! The sales woman Patricia was very helpful and worked with me for o I went to Reliable Chevrolet and test-drove the 2018 Trax, and had to take it home! The sales woman Patricia was very helpful and worked with me for over 4 hours. She answered my questions and concerns and helped me with the financial aspect of the purchase. More
by trickTRAX
Employees Worked With
Patricia Charles
June 06, 2018
Thanks for your help, Mr. DiFino! My car had some issues that required a repeat visit. However, Rich DiFino made sure that the needed repairs got taken care of, and my car is running g My car had some issues that required a repeat visit. However, Rich DiFino made sure that the needed repairs got taken care of, and my car is running great now! Rich has always been so kind and thorough and really cares about my car being "reliable" and safe!!! Thanks for your help, Mr. DiFino! More
by rbcruze
Employees Worked With
Richard Difino
May 31, 2018
Service department dishonest Took in my one year old Chevy Silverado Pickup for service. Was told that all four tires should be replaced immediately as well as brake pads, brake Took in my one year old Chevy Silverado Pickup for service. Was told that all four tires should be replaced immediately as well as brake pads, brake linings, and brake rotor. I had made an appt in advance to speak to manager and service manager. Set there for 2 1/2 hours before my questions were addressed. Never did see the service manager as they were having a party for him and was unavailable. The next day I took my truck to an independent trustworthy car repair and learned the brakes were nowhere near needing replacement. Sales experience a year ago at Reliable went well - Service department is laughable. I will never recommend this dealership to anyone. They are dishonest and the sales department backs up the service dept to bring in more money. Avoid this disreputable dealership at all costs. More
by chevygal
Employees Worked With
Tyler Wagner
May 11, 2018
Service dept. Was great and that because of Richard Defino. RICHARD Delfino had been my customer representative for year and he is the main I have come back to Reliable Chevrolet to by buy my vehicles and to ge RICHARD Delfino had been my customer representative for year and he is the main I have come back to Reliable Chevrolet to by buy my vehicles and to get them service there. More
by Ciff62
Employees Worked With
Richard Difino
March 30, 2018
I'm not alone in my opinion. I've always had excellent service when I scheduled my service with Rich DiFino. Sometimes in the past when Rich wasn't available and I took pot luck i I've always had excellent service when I scheduled my service with Rich DiFino. Sometimes in the past when Rich wasn't available and I took pot luck in the service department, commitments weren't always kept and in some cases the work requested wasn't done. Anytime I've scheduled through Rich everything was always handled to my satisfaction. Keep up the good work Rich. More
by Bob04
Employees Worked With
Richard Difino
March 02, 2018
Great Service! I want to thank Richard Difino and his team for the great service they provided on my Chevy van. I waited while they serviced my van in a comfortable I want to thank Richard Difino and his team for the great service they provided on my Chevy van. I waited while they serviced my van in a comfortable environment and was informed of their progress. The van is running better than ever! Thanks! More
by AMRG
Employees Worked With
Richard Difino
February 15, 2018
Richard Difino represents Reliable very well Richard Difino is friendly and very helpful and does not try to sell repairs that are not required as I have experienced with other service personnel. Richard Difino is friendly and very helpful and does not try to sell repairs that are not required as I have experienced with other service personnel. More
by gll1950
Employees Worked With
Richard Difino
February 03, 2018
Great service. Great service advisor. Richard Defino has been my service advisor for over 10 years at Reliable. He oversees both my Silverado and Corvette Z06. Richard is a true car guy! Richard Defino has been my service advisor for over 10 years at Reliable. He oversees both my Silverado and Corvette Z06. Richard is a true car guy! He is thorough, friendly, and cares about my experience at the dealer. He has my complete trust and will continue to do so. More
by jim
Employees Worked With
Richard Difino
