Reliable Chevrolet - NM - Service Center

Our tech Alissa was excellent she was very patient with us. She helped us with our service. us. She helped us with our service. More

Over and above! Efficient, pleasant, comfortable I find the dealership to be convenient and courtious Efficient, pleasant, comfortable I find the dealership to be convenient and courtious More

The person that checked my truck in was very nice was very knowledgeable of what he was doing very knowledgeable of what he was doing More

Emilio did a great job with customer service experience. Thank you team for your efforts. Thank you team for your efforts. More

On the 21st of January I took my 2022 Chevrolet to Reliable Chevrolet for a software update. When I arrived at my house, I noticed that the xx engine light was on. I took it back to the dealership the Reliable Chevrolet for a software update. When I arrived at my house, I noticed that the xx engine light was on. I took it back to the dealership the next day, the service advisor Emilio Canas told me that they needed the truck overnight. On the 23rd of January, he told me that they were working GM to solve the problem. I took it back on the 27th of January, for 3 days and Emilio told me they were still trying to fix the problem. On the 1st of February, I went to take it back and Emilio was off and a service lead, I think his name was Mike, came from the shop. He told me that the problem was there before they did there work, so I had to pay for them to fix my truck. They had it for 5 days and then tell me I have to pay for it. I hope that other people see this, so they can know how Reliable Chevrolet Service Department works. More

Reliable had my truck for 12 weeks, kept telling me they were waiting approval from GM for approval. My platinum wrap warranty entitled me to a rental car, Cord Trail argued with me that the issues with my were waiting approval from GM for approval. My platinum wrap warranty entitled me to a rental car, Cord Trail argued with me that the issues with my truck didn’t warrant a rental in addition he told me it was going to cost me $8,000 for repairs so we argued about the value of having a warranty. Eventually I was led to Ryan McCray who was extremely helpful. I’ve had my Camaro and my last two trucks serviced at Reliable and my last two trucks were purchased there. Because of Cord I will never set foot inside your establishment again even if I just needed air in one of my tires.note Ryan McCray was extremely good to work with. More

Ryan did an incredible job. He was very knowledgeable and kept me up to date on all service items. He was very knowledgeable and kept me up to date on all service items. More

I was shocked with the time service took. Had appointment at 3:pm . Arrived early. Took awhile to get their paperwork down the the truck set for 1 hour before it was moved in service ba Had appointment at 3:pm . Arrived early. Took awhile to get their paperwork down the the truck set for 1 hour before it was moved in service bays . I have my truck serviced from sea to shining sea and border to border . Typically 1/2 hour at the most . More

First time visit to reliable Chevrolet's Service Department for an oil and filter change. Easy to schedule appointment. Online, organized work flow, and excellent customer service by Cord Trail, Ser Department for an oil and filter change. Easy to schedule appointment. Online, organized work flow, and excellent customer service by Cord Trail, Service Advisor and the team member at the front desk who coordinated the Lyft rides! Hopefully the dealership's car wash will be operable soon to have your customer's serviced vehicles detailed. More

Horrible customer service, every time i call the finance department they never answer the phone i leave messages and never get a call back they get mad when i visit the dealership and call them out on not a department they never answer the phone i leave messages and never get a call back they get mad when i visit the dealership and call them out on not answering the phones, the service department is horrible too they take over 2 hours to do an oil change even with an appointment they dont acknowledge you when you are there they spend more time talking to each other about stuff not related to work then they do assisting customers overall worst dealership ive done business with More