Reliable Chevrolet

If I could give this company a negative review I would. This has been the absolute worst experience I have had with purchasing a vehicle. From the non responsiveness of the managing partner Dave Anderson This has been the absolute worst experience I have had with purchasing a vehicle. From the non responsiveness of the managing partner Dave Anderson, to Derek Hooser and the pre-owned sales manager Mark Lawrence. If you are looking to purchase a vehicle please go somewhere else. They add fees that are not advertised this fee changes every month they will tell you it’s the cost they put into making the car ready, in reality they did not do anything and they are adding junk fees to the consumer. Worst company ever! More

Lizzie Rauda was extremely helpful throughout the process of selling my car. She made everything smooth and easy. of selling my car. She made everything smooth and easy. More

Avoid this dealership. They advertised a used 2017 Ford C-Max Hybrid (VIN 1FADP5AUXHL107262) for $9,992 online. When we arrived, they presented an out-the-door price of $13 They advertised a used 2017 Ford C-Max Hybrid (VIN 1FADP5AUXHL107262) for $9,992 online. When we arrived, they presented an out-the-door price of $13,000, which included a hidden $1,887 "vehicle reconditioning fee" not disclosed in the online listing. This represents a $3,000 difference from the advertised price, a 30% increase. This practice, involving a significantly lower advertised price followed by substantial undisclosed mandatory fees, is consistent with bait and switch tactics that the Texas Deceptive Trade Practices Act (DTPA) aims to prevent. When we asked for an itemized breakdown to understand their OTD price, the sales manager Mario Perez and salesperson Johnny Becerra immediately became aggressive. They stated they only provided breakdowns for those "buying now" and implied we were not serious buyers, despite our insistence that we had the cash readily available and were willing to finance if needed. When they finally relented and gave us an itemized breakdown, we noted the $1,887 "vehicle reconditioning fee." Johnny explained this was a mandatory fee applied to all vehicles to prepare them for sale (oil changes, tires, detailing). We questioned why this work wasn't built into the original price and why the fee was so high when the backup camera was still cloudy and there was a dent in the bumper (both visible in their online listing photos). Another customer's review for a like-new 2024 Corvette indicated the same $1,887 fee was added, showing the same $1,887 fee is applied regardless of the actual extent or quality of work performed. When pressed on these fees, Johnny Becerra stated that "all dealerships add it" and that if they didn't, "no one would come in," which we believe further demonstrates their non-transparent pricing strategy. When I used a calculator to verify their figures, Johnny attempted to gaslight us by stating we were "just punching in random numbers." Reliable Chevrolet's pricing is dishonest, and their business practices are disrespectful and unethical. Do NOT waste your time, energy, and hard-earned money with this dealership. More

Tried to buy a 2024 corvette with 3400 miles. Was willing to discount $300 on a 82,000 asking price AND wanted to ADD AN ADDITIONAL $1887 For a reconditioning fee for basically a new car. Wha Was willing to discount $300 on a 82,000 asking price AND wanted to ADD AN ADDITIONAL $1887 For a reconditioning fee for basically a new car. What a joke of a dealership!!! More

The finance at this Reliable Chevrolet was great. David Chapa explained everything so well. I don't usually buy extended warranties but he went over everything ot covers and it made sense. I am very David Chapa explained everything so well. I don't usually buy extended warranties but he went over everything ot covers and it made sense. I am very happy with my purchase and the guys are so very help. Thank yall fir everything. More

The finance is team is very misleading and railroad you and confuse you. After asking many questions he never gave a real explanation. Just short vague answers. You’ll get one price then go to the financin and confuse you. After asking many questions he never gave a real explanation. Just short vague answers. You’ll get one price then go to the financing team and they’ll raise it. More

Misleading advertisement and sales staff. I called in regards to a car that was listed on their website at a certain price ($4995). I asked the salesman if there was any room for negotiation. I called in regards to a car that was listed on their website at a certain price ($4995). I asked the salesman if there was any room for negotiation. He said they might do a little but not much. I then asked if there were any additional charges to the price of the car. He said there is tax, title and license registration fees. Okay, I get that. I said I would come in on Saturday to look at the car for my son. I drove over an hour to get there. When I arrived I saw the car in the lot. It was filthy dirty and there was trash in the drivers seat in the interior. Also, he neglected to tell me that paint had come off behind the drivers door. area. This was the first thing that got me. You would think that a dealer would want to make sure the trash was out from inside the car and the car looked half way presentable with the bird droppings, dirt and the brake dust cleaned off the rims and tires. I would have been ashamed to have had a customer look at a car in that condition. From there things only got worse. It was as we were checking out the car that the salemen informed me that the car really wasn't the $4995 but there was a $1800 auto preparation fee that they add to all cars and it could be more and then on top of that was the TT&L fees. So this so called great deal on a 14 year old car that has a blue book value of $2300 for trade in and $3200 for retail is now priced over $7,000. I have no doubt they gave no more than $2300 for the trade given the condition of the paint, the scuffed rims and the dirty interior. I realize dealers need to make a profit to stay in business. However, to force someone to pay $1800 auto preparation fees for a filthy car with missing paint and lots of dings is insane above the price of the car that was already priced double what the trade value is. I told him I would not offer more than $3900 out the door because as soon as I bought and drove it around the block and come back to trade it in, I would be lucky to get $2300. He was stating well we might come off a little. I told him I don't like being misled and I know their dealership would not get me to an out the door price of $3900. So I left and I feel that people need to know that at this dealership they are going to mislead you about the fees and they surely won't discuss the minimum $1800 over the phone. They hit you with that as soon as you arrive. I wonder how many customers have been drawn into these extreme additional charges. I would not recommend this dealership for any purchase. More