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Reliable Chevrolet
Richardson, TX
265 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 265 reviews
September 08, 2024
Poor communication and customer service. Was told they would change brake pads on car I was going to buy and drove back to purchase but they changed their mind, safety hazard to sell cars wi Was told they would change brake pads on car I was going to buy and drove back to purchase but they changed their mind, safety hazard to sell cars with bad brakes More
by Hassangames
Employees Worked With
Aung
August 21, 2024
Worst sales experience ever encountered, The Sales Manager literally would not take my money to buy a vehicle. They also were not on same page about value of my trade. They seemed most interested wi Manager literally would not take my money to buy a vehicle. They also were not on same page about value of my trade. They seemed most interested with getting me to come in. Sorry, but cannot recommend Reliable Chevrolet, Richardson, TX to anyone. More
by pcurran
Employees Worked With
David Anderson, David Williams
August 01, 2024
Post sale service less than great. Still waiting on my plates. Drove to dealership and service closed. Asked about the new Blazer. My salesman said they are on the back row wit Still waiting on my plates. Drove to dealership and service closed. Asked about the new Blazer. My salesman said they are on the back row without offering to help. He was pushy for a positive Google review during the sale. I waited to see how the rest of the process worked out. Not real happy. More
by rob
Employees Worked With
Raul
July 30, 2024
Had shopped this dealer a couple of times years ago without issue. Tried just to get numbers for a trade and a new car they were selling. My trade is brand new and without me even telling them what I a without issue. Tried just to get numbers for a trade and a new car they were selling. My trade is brand new and without me even telling them what I am expecting for it, the sales rep I was talking with said his GM said and I quote " He doesn't want to put $60000 in a "used" truck if you can buy a new one for $54,000." He also asked for my buyers order from the dealership I bought it from. He was wanting to see what I paid for it before he would give me a price. Never heard of that before. To be honest, I wasn't and don't expect 60k for my trade but would love to get it. Tried to tell me that the dealership I bought it from was selling them for 13k less than MSRP. It's apparent that the GM didn't want to do business with me. Maybe they thought they might hurt my feelings or something, I don't know. More
by laruso.b60
Employees Worked With
Brian Posser
July 12, 2024
Bought a 2020 car from this dealer, quick to make the sale but the car needed some things to be fixed. Told us to bring car back the following week, which we did! Left it on Monday and for the last 5 day sale but the car needed some things to be fixed. Told us to bring car back the following week, which we did! Left it on Monday and for the last 5 days they been giving us the run around! No one can answer when the car will be ready for pick up. Service manager ( Gary) very rude. This is poor customer service! Will not ever buy nor recommend this dealer! More
by Johnerik
Employees Worked With
Gary, Daniel, RJ
July 05, 2024
See photos. 2024 Silverado leaking coolant with check engine and transmission light on. Was told by this dealership that will take 3-4 weeks for them to look at 2024 Silverado leaking coolant with check engine and transmission light on. Was told by this dealership that will take 3-4 weeks for them to look at it and they do not have loaners. Extended warranty and all, no service. I won’t be back if this is not corrected in 1-2 days or I get a loaner. Keep in mind if you decide to come here that your transportation for the next month is on you! More
by Jrivy54
Employees Worked With
Na
July 01, 2024
Was interested in buying a 2024 Chevrolet Silverado 1500. Made an online inquiry and was contacted by a Female Salesperson named Blanca. We came upon an agreed price and was told to come in the following day Made an online inquiry and was contacted by a Female Salesperson named Blanca. We came upon an agreed price and was told to come in the following day to finalize the deal. Blanca 1st told me not to come in the morning because she would not be in to work until 1pm and "she had paperwork for truck". I was then told by Blanca not to come in until 3pm because she would be in training until then. When I arrived at 3pm I was told the truck had been sold/leased to someone else and that she was sorry that I had to drive all the way to their delership for nothing. Big waste of time and effort. Very "UNRELIABLE" sales etiquette. I hope they get some better trained sales people at this place. More
by jc91
Employees Worked With
Blanca Cervantes
June 26, 2024
Saw a used Ford Focus on cars. com at Reliable that I was interested. But the VIN listed didn't match the stock number, nor did it return any vehicle history. Tried a couple times t com at Reliable that I was interested. But the VIN listed didn't match the stock number, nor did it return any vehicle history. Tried a couple times to get the VIN verified using request for and chat bot. Never got an answer, just a very impersonal email asking questions I already answered, and not answering mine. Why would I come in if the communication is already that bad? More
by kip.kairo
Employees Worked With
RJ Sanchez, Brian Robison
May 27, 2024
Awful After Sales Experience! Taken complete advantage of!! Please read until the end as it gets worse and worse! I purchased a 2021 Chevy Blazer with this dealership. I nai Taken complete advantage of!! Please read until the end as it gets worse and worse! I purchased a 2021 Chevy Blazer with this dealership. I naively was sold the dream non-issue car. It had 30k miles, it was CPO verified and I even purchased the premium guarantee. Once I left the dealership on the day I purchased my Blazer, the nightmare began. I pointed out within the first 24hrs that the car smelled like smoke, it was not detailed, there was a vibration in the breaks, I had a slow puncture, the car door handle was two different colors, there was no rear passenger mat and the rear fender was damaged a causing a loud rattle noise in the car due to it rubbing against the wheel. Unfortunately, I did not notice all these issues before buying the car, as it took and additional drive or two for some of these issues to present themselves. Once I brought the car in to fix these issues I was told it would be ready by the end of the day. It was not! I was told it would be ready the next day. It was not! This went on for 6 days. I finally got my car back and it was still not right. My front left tire still had a puncture. They claimed that they put air in it, but after a day it went from a 38psi right down to a 35psi. It still was not detailed. There was still no passenger mat and to top it all off there are now scratches on the front right bumper. Of course they denied it was their fault. I tried reasoning with them to solve the last few issues, but they advised that the car would be gone for more than a day and refused top give me a replacement car for the duration. This went on for an additional two weeks where they explained they did not have a rental and they would not be willing to help me. Finally, with the tire now being dangerous I got it patched myself. When I went to get the tire patched, the store manager explained to me that 3 out of the 4 tires are near bare and should not have passed inspection. I only had the car for 28 days! I drove it 125 miles since the day of my purchase. They claimed that this was my issue and there was nothing they could do. The cherry on top of all this was the disrespectful General Sales Manager named Derek. When his management team tried to compromise and offer two new tires, he shouted across the sales floor saying that he will absolutely not agree to replacing two tires, put the full blame on me and made a mockery of the whole situation. I could hear this as I was only a few cubicles down. I asked to speak with him directly and he refused to come out from behind his desk and speak to me. His behavior was unwarranted and disgraceful and outside of all the other issues, this alone would be enough to not come back to this dealership. All in all, I'm down about $1,000 after replacing my tires, not to mention the Ubers and other expenses it personally cost for the duration of not having my car. This was after spending $28k at the dealership. I was completely taken advantage of as I unfortunately do not know a lot about cars and just moved here from Ireland. I can only hope that this review helps future potential customers!! Please find a different dealership! More
by Caolan Brennan Gavin
Employees Worked With
Derrek Hooser
