Reliable Chevrolet

Reliable Chevrolet should seriously consider changing their name to Unreliable Chevrolet. This was easily one of the most unprofessional dealership experiences I’ve had. We were specifically intere their name to Unreliable Chevrolet. This was easily one of the most unprofessional dealership experiences I’ve had. We were specifically interested in a black Chevrolet Trax. Initially, Devon told me the vehicle was unavailable because it was being used as a loaner. Then Mark contacted me and suddenly the vehicle was available again. Mark specifically told me they would pull the keys so the vehicle would not be sold and that it would be returned and available for us at our scheduled appointment the following day. This was not some vague conversation or misunderstanding. I confirmed the appointment by text, and Mark then called me again to confirm by phone that I received the appointment information. We made the trip to Reliable specifically because of those assurances. We arrived for our appointment and were told the Trax had been sold that morning. So what happened to pulling the keys and making sure it wouldn’t be sold? To be clear, the vehicle being sold is not even what upset me the most. Cars sell. Mistakes happen. If we had simply been told, “We can’t guarantee the vehicle will still be here,” then I would have understood the risk before making the trip. What bothered me most was the complete lack of accountability afterward. Not once did anyone simply acknowledge that we had driven there because of the assurances their employee gave us and offer a sincere apology for wasting our time. A simple, “We screwed up. You were told the car would be held, and we’re sorry,” would have gone a long way. Instead, we were shuffled through alternatives. We were told about another loaner at a sister location. Then they pulled around a Trailblazer with a roughly $30,000 sticker price, despite the Trax we came there to purchase being in an entirely different price range. Eventually, we were told they could get another Trax around the same advertised price by Monday, except it would have approximately $1,999 in additional dealer charges. After everything that had already happened, I explained that I didn’t feel they were doing nearly enough to make the situation right or earn our business back. Ray’s response? “Well, maybe we’re not the dealership for you.” That response was unbelievable. We didn’t ask Reliable to hold a vehicle and then fail to show up. Reliable told us they were pulling the keys. Reliable confirmed our appointment by text. Mark called again to confirm by phone. We showed up when we said we would. Yet after Reliable failed to follow through on what we were explicitly told, apparently expecting an apology or meaningful attempt to make things right meant we weren’t the customers for them. Mistakes happen at every business. What separates a professional business is how it responds when it makes one. A sincere apology and genuine attempt to make this right could have completely changed my opinion of the dealership. Instead, we got no meaningful apology, were offered alternatives that didn’t make sense for us, were presented with another Trax carrying roughly $1,999 in additional charges, and ultimately were told, “Maybe we’re not the dealership for you.” Ray, you’re right. Reliable Chevrolet is definitely not the dealership for us. We’ll happily spend our money somewhere else. More

It was great. Sales rep was very helpful. Made sure I stayed hydrated. And snacks were offered. Sales rep was very helpful. Made sure I stayed hydrated. And snacks were offered. More

This dealership is top notch to work with and they are very lucky to have David and Liz. Very knowledgeable about their products and just great people to work with. very lucky to have David and Liz. Very knowledgeable about their products and just great people to work with. More

Knowledgeable, impressive atmosphere. The personnel were very attentive. Also listened to all my concerns with my vehicle and were resolved with no issues. The personnel were very attentive. Also listened to all my concerns with my vehicle and were resolved with no issues. More

I normally don't care for dealerships. I have to say I was very impressed. I was comfortable, respected, treated like I was family. Not just another sale. I will always go to them in the f I have to say I was very impressed. I was comfortable, respected, treated like I was family. Not just another sale. I will always go to them in the future and refer anyone I know to them. They truly go above and beyond. More

I always receive great service from Bill. My vehicle was ready sooner than I expected. My vehicle was ready sooner than I expected. More

Service representative Bill Mullen is always courteous makes it happen. He explains what needs to be done and the estimated cost. makes it happen. He explains what needs to be done and the estimated cost. More

Maria from Service department is awesome very helpful y caring person always willing to help and find the best solution caring person always willing to help and find the best solution More

This is the 2nd vehicle in 3 months, only dealership I will go to in the future. Chris is awesome. will go to in the future. Chris is awesome. More

Good service and nice staff , very professional treatment and they take their job seriously. Thank you. and they take their job seriously. Thank you. More