Shelby Honda

We purchased a used vehicle for our daughter on 8/8/26. In our contract with the service manager Christian Chamberlain we negotiated in a drivers side weather strip and a spare tire. We live about an hour In our contract with the service manager Christian Chamberlain we negotiated in a drivers side weather strip and a spare tire. We live about an hour from the dealership and he told us the parts could be sent to a dealership near us or we could pick them up. We have been calling and leaving messages for both him and the manager and have never received a call back. Today is 10/7/26. Our salesman informed us that he did not think we would be getting the parts because the dealership was not able to obtain anything from Kia. I am VERY upset that this was negotiated in our legal contract when we purchased the vehicle and NO one will even call us back to address the issue two months later. More

Committed fraud to get a loan approval and will not own up to their word up to their word More

Very unprofessional,impolite and Manager seemed VERY unaware of things going on around him,they never even sent the referral bonus they promised to the guy that recomended me unaware of things going on around him,they never even sent the referral bonus they promised to the guy that recomended me More

Worst customer service ever, I had to spend 1200$ out of pocket to fix my car, after owning the car a month, I didnt get none of the protection i paid for with the 3200$ warranty, the finance manager messed pocket to fix my car, after owning the car a month, I didnt get none of the protection i paid for with the 3200$ warranty, the finance manager messed my papers up so bad they fired him, I will never ever go back or send anyone there, I could go on for days, I had to replace the driver front tire a week after driving it, the tpms like come on after 2 weeks, it still isn't fixed, the guy that referred me was supposed to get a referral bonus, its been 2 months and he never got it. Very bad business, save yourself the time, my dad went to get answers, they wouldn't tell him anything then the owner steps out and told him to get the f*co off his property. Zero out of 10 for me More

Great experience, they were very nice and thorough through the whole process would recommend them to family and friends. The whole staff was great to work with during purchase. through the whole process would recommend them to family and friends. The whole staff was great to work with during purchase. More

The moment we stepped on the lot Christian and Hannah helped us purchase our car with ease. We didn’t have any issues with being pressured or gimmicked. Honestly if a car dealership could feel like a day helped us purchase our car with ease. We didn’t have any issues with being pressured or gimmicked. Honestly if a car dealership could feel like a day spa, this is the place for that. Professional, courteous, and friendly. 10 stars! More

Johnathan did a great job getting me in a CRV Hybrid. I had excellent service. I had excellent service. More

The sales people were all knowledgeable and willing to help at every stage. Everyone was very friendly. help at every stage. Everyone was very friendly. More

Everyone at Shelby Honda were so nice and willing to stay late to put me in my new car. I highly recommend this dealership for anyone looking for that perfect ride. late to put me in my new car. I highly recommend this dealership for anyone looking for that perfect ride. More

Everyone that we had any interaction with was honest, helpful, approachable, and were very respectful of the dealship'd owners. We were quite impressed that the owners are obviously amazing employers fo helpful, approachable, and were very respectful of the dealship'd owners. We were quite impressed that the owners are obviously amazing employers for some of their staff to move from another state to continue working for and with them. More