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Rhinelander Auto Group

Rhinelander, WI

Overview
Reviews
Vehicles
4.8
148 Reviews
Call Dealership (715) 365-8100

1935 N. Stevens St.

Rhinelander, WI

54501

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Showing 148 reviews

September 09, 2025

We have been doing business with them for 10 years and it ends now. If you need to charge 3% for me to use my credit card, bye bye More

by handspunjean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Sep 09, 2025 -

Rhinelander Auto Group responded

We appreciate your feedback. The 3% fee is a standard processing charge from credit card companies, and we do offer alternative payment options to avoid this fee. Thank you for sharing your concerns.

Sep 10, 2025 -

handspunjean responded

I understand that you take cash and check. I also am a former business owner and know there is a 3% processing fee. I felt it was the price of doing business just as you use to. It’s time for me to do business elsewhere and my next car won’t be a Toyota.

Sep 10, 2025 -

Rhinelander Auto Group responded

We recognize this change is an adjustment for some of our guests, and we truly value the years of loyalty you’ve given us. Your feedback will be shared with our management team, and we hope to have the opportunity to serve you again in the future. If you’d like to talk more about this, please don’t hesitate to give us a call. We would be happy to chat with you :) 715-365-8100

Sep 10, 2025 -

handspunjean responded

If this isn’t changed you will find I am a woman of my word, I won’t be back.

September 08, 2025

Tom was great. Very patient and thorough in showing us features and technology. Made sure the car was ready at pickup and even came in on his day off to meet us. More

by knutecarl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom M
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Sep 10, 2025 -

Rhinelander Auto Group responded

Thanks for the 5 stars!

September 08, 2025

From the initial repair request to driving out the door. Josh and the crew rocked! More

by toddjohnson645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Call center lady, Josh and the mechanic
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Sep 10, 2025 -

Rhinelander Auto Group responded

Thanks for the 5 star review, Todd!

September 08, 2025

I always appreciate the good customer service. I’ve had some troubles with my transmission on my 21 Highlander and Josh and the crew have been super helpful in making sure everything is covered. More

by jdjawz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Sep 10, 2025 -

Rhinelander Auto Group responded

Thanks for the great review of our Toyota service team! We appreciate your feedback and recommendation and look forward to seeing you at your next visit :)

September 07, 2025

Dealer ship was great,, our sales person Debbie was fantastic and did not pressure us. More

by Dollr68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie
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Sep 11, 2025 -

Rhinelander Auto Group responded

Thanks for the 5 star review!!!

September 06, 2025

This was the fastest oil change and tire rotation that I have had to date More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 08, 2025 -

Rhinelander Auto Group responded

Thanks for the 5 stars, Tony! We look forward to your next visit :)

September 06, 2025

This is my first Toyota - a Tacoma hybrid. Rhinelander is the closest dealer from me about an hour away. They are great to work with, always get me in quickly whether it’s for service or to fi More

by EB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees
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Sep 08, 2025 -

Rhinelander Auto Group responded

Thanks for the 5 star review! We appreciate the recommendation and look forward to your next visit with us!

September 05, 2025

Its always a pleasure dealing with everyone at Rhinelander Toyota. Assistant Service Manager Glen does an amazing job at explaining everything in detail. Very professional, helpful, and kind. Ive More

by sasschuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Service Manager
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Sep 08, 2025 -

Rhinelander Auto Group responded

Thanks for the great review of Glenn and our team at Rhinelander Toyota!

September 05, 2025

I keep coming back over and over because of the great customer service and support More

by Schnicklefritz1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie Sampolinski
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Sep 05, 2025 -

Rhinelander Auto Group responded

Thanks for the 5 star review!!

September 03, 2025

We were very happy with our car buying experience. Reese Lemke made us feel very comfortable with no pressure. Once we picked our low mileage used car the process was very smooth. Thank you for b More

by Steve ramminger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reese Lemke
Report | Print
Sep 05, 2025 -

Rhinelander Auto Group responded

Thanks for the great review of Reese and our team at Rhinelander Toyota! We appreciate the recommendation and look forward to working with you again in the future :) Thanks for choosing Rhinelander Auto Group!

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