Ricart Buick GMC

Great overall experience My wife and I were car shipping. We stopped by Dan Tobin to look at Chevy Tahoe's. Renaldo introduced himself and said "let me know if you would like My wife and I were car shipping. We stopped by Dan Tobin to look at Chevy Tahoe's. Renaldo introduced himself and said "let me know if you would like to see any of the vechiles". We looked at several Tahoe's before looking at an Acadia XLT. We we finally purchased later that day. Our personal interactions with Renaldo during our visit was a deciding factor to purchase at Dan Tobin from Renaldo. Renaldo was very engaging on a personal level. He never once tried to sell us anything. He let us buy which was a big reason on our new Acadia purchase. Thank you Renaldo for a great experience. We look forward to doing business with you in the future! Thank you, Dave and Jen Lane More

Best new car experience ever! First, l love the Buick vehicle selection. Second, I loved working with my sales person, Renaldo Reas. He was personable, knowledgeable, efficient, t First, l love the Buick vehicle selection. Second, I loved working with my sales person, Renaldo Reas. He was personable, knowledgeable, efficient, thorough, & professional - all while never being pushy at all. The finance staff was friendly and they explained every step clearly & concisely. Thank you Dan Tobin! More

Confussion I love the car but confusion is the kindest thing I can say - although the price was fair it did not included everything that I was promised, so sad I love the car but confusion is the kindest thing I can say - although the price was fair it did not included everything that I was promised, so sad Katie F More

Poor customer service I purchased a GMC Terrain 1 year ago and the Bluetooth hasn't worked properly. I've taken it to their service Dept 3 times for them to fix it and ever I purchased a GMC Terrain 1 year ago and the Bluetooth hasn't worked properly. I've taken it to their service Dept 3 times for them to fix it and every time they tell me it's fixed and it's NOT!! My vehicle is still under warranty but they tell me there is nothing else they can do. I have no other choice but to take it to another dealership. I will NEVER refer or deal with this dealership again!! The salesman was great, they reel you in and once you sign on the dotted line and have to use the service department it's down hill from there... More

Poor customer service I bought a GMC Terrain in December love it great customer service Dan Tobin even sat and chatted we like the experience we had . Last week we took it I bought a GMC Terrain in December love it great customer service Dan Tobin even sat and chatted we like the experience we had . Last week we took it in for service because all my dash lights weren't working kept flashing different messages. We didn't hear anything from service dept. Tuesaday at all Wednesday kept calling finally got a hold of someone they hadn't had time to look at it yet .later in the day day started checking it couldn't find the problem Friday they called said it took them 6 hrs. To diagnosis it was memory seat control modular and driver seat something. They told my husband would take 4-5 days to get part been without my car for a week already will cost $1105.98 plus tax not under warranty or anything or loaner cars . I don't know how they expect somebody to be without a car that long but the worse part is there customer service . More

tried to buy a 2015 corvette.. they also sell Chevrolets I would NEVER recommend this dealership to buy a car or anything else. I went with cash in hand to buy a new corvette and was met with total indiffer I would NEVER recommend this dealership to buy a car or anything else. I went with cash in hand to buy a new corvette and was met with total indifference and absolutely NO customer service. No matter what I suggested, looking elsewhere (going on the GM website) or ordering what I wanted I was met with indifference. I feel very badly for the salesman who wanted to help me but didn't know all the answers and asked his sales manager for help....BIG MISTAKE!! He was the worst! When I say I want a blue corvette convertible, don’t suggest I take the red one, or tell me to take the T-Top when I specifically told you I want convertible. I am still not sure if being a woman had something to do with it, but... guess what, this wasn't my first rodeo and I knew exactly what I wanted and I would think that when a cash paying customer comes in with the knowledge that I have and you don’t have to educate someone, this is the perfect customer. When home, I went on the GM website and did a search (oh, yes anyone can do this) and found exactly what I wanted in Detroit..... Now, I’m originally from Michigan. Detroit is just “up the street”. By the way, I failed to mention earlier that when I came to your dealership, I was not only looking to pay cash for the corvette, I was willing to pay cash for the SECOND vehicle I was looking for which was a high end sedan vehicle as I am a new Grandmother and need a car for transporting my granddaughter safely. I also purchased a Buick for my “other car” from the same wonderful dealer in Detroit. TWO cars, which I came to you first. To sum this up, my intelligence was insulted, my request to acquire the blue/convertible corvette was met with almost....disdain. When I offered to give the manager my credit card to secure a down payment on my initial visit, he responded, “nobody pays for a car with a credit card”. Well, duh. I wasn’t going to buy the car with a credit card. I was merely expressing that my intention was to have your dealership get me the car I want and pay a down payment to secure your services. Again, a no brainer. I would have come with certified check in hand for balance. I hope this helps you to understand that sometimes, management needs to observe and revisit who is handling your affairs on the ground level. I for one, bought two vehicles from the dealership that was able to accommodate me by bending over backwards to supply both vehicles I was looking for. Enough said. More

Dan Tobin GMC "World Class" I recently traded two vehicles for a 2015 Yukon Denali. It was a real pleasure to work with Dave McMann. He was knowledgeable, professional and honest I recently traded two vehicles for a 2015 Yukon Denali. It was a real pleasure to work with Dave McMann. He was knowledgeable, professional and honest. I received very good values for the trade-ins. The Yukon Denali is exceptional. I highly recommend Dan Tobin GMC and Dave McMann for a truly world-class car buying experience. More

Great Buying Experience I came into the dealership in September 2014 to have my 2010 Lacrosse serviced. While waiting I walked around the lot and saw the 2012 Enclave. To m I came into the dealership in September 2014 to have my 2010 Lacrosse serviced. While waiting I walked around the lot and saw the 2012 Enclave. To my surprise there were 2 that I liked. The salesman Paul Thompson was very attentive and helpful. I took booth vehicles out for a test drive with no intention of making a purchase. To my surprise but not really I fell in love with the Enclave and ended up leaving the dealership with it. The process went so smoothly. Kudos to Paul Thompson. I would truly recommend him to anyone looking for a used vehicle. More

Great Car, Great Service Purchased 2015 GMC Yukon. Excellent vehicle with a great saleman who followed up on every request. The employees at Dan Tobin are friendly, efficient Purchased 2015 GMC Yukon. Excellent vehicle with a great saleman who followed up on every request. The employees at Dan Tobin are friendly, efficient and very custormer oriented. Cruze Adams was knowledgeable and made the process very easy. The service department is very fast and efficent, and Marty is the best at taking care of your service needs. Would highly recommend this dealership. More

Always a pleasure. I have purchased numerous cars at this dealership, and always work with the same sales rep. It is always a pleasure to work with Dave McMann. He is kn I have purchased numerous cars at this dealership, and always work with the same sales rep. It is always a pleasure to work with Dave McMann. He is knowledgable, personable, and very efficient. He always makes the process enjoyable!!! More