Ricart Buick GMC - Service Center

Dennis and Howard are to be commended for their Dennis and Howard are to be commended for their exceptional commitment to providing superb customer service. While my experience with Dan Tobin Dennis and Howard are to be commended for their exceptional commitment to providing superb customer service. While my experience with Dan Tobin has always been positive,(I have purchased two cars from the dealership), on Saturday May 7,2011, Dennis and Howard exceeded even my high standards of putting the customer first. My 2010 Buick LaCrosse needed immediate service and I was leaving to go out of town. While the part needed wasn't readily available, Dennis and Howard used their expertise to take care of my situation. They used creative problem solving to achieve the positive outcome I needed. I have and will continue purchase and to have my cars serviced at Dan Tobin and to recommend the dealership to my friends and associates. Dennis Cox and Howard Gorman demonstrated why I feel confident in my recommendations. Lee S. Nathans 614-314-3013 More

I was impressed with Dan Tobin from my very first interaction with the live chat on their web site. The person I chatted with online had to refer me to a service adviser who called me within an hour interaction with the live chat on their web site. The person I chatted with online had to refer me to a service adviser who called me within an hour of completing the chat. Matt Erdlitz was the service adviser and he was very, very helpful. He needed a specific number off my car and explained to me where I could find it on my own so I could call him back with the information. I appreciated him saving me a trip to the dealership. When I called him back he used the number he needed to confirm the part needed was available and promptly scheduled me for an appointment to secure the part. I had not been at Dan Tobin before so I did not know the check in process. I was assisted quickly which was very helpful since I had my 7 year old son with me. We pulled the car into the service area, checked in, and the courtesy shuttle drove us home. The shuttle drive (I can't recall his name) was extremely polite opening the doors for my son and I when we got in and out of the van. Within an hour of dropping off my car, Matt called with an status update and informed me of a couple of issues they found during the 25 point inspection. He was able to explain each of the issues to me with an accurate cost of the services. I picked up my car after work the next day. Matt directed me to the cashier who completed the billing promptly. Imagine my surprise when she called someone to get my car and bring it me when I was done! I expected to be handed my keys and pointed to an area where I would walk through rows of cars to find my vehicle. I am extremely pleased with the service received at Dan Tobin and I will not only recommend them to others but also try to their service department for routine service needs as my schedule permits. More

I have gotten two Buicks from Dan Tobin and been completely satisfied with both largely because of the great service department -- haven't had to use it very much though; the cars are very dependabl completely satisfied with both largely because of the great service department -- haven't had to use it very much though; the cars are very dependable. For the routine maintenance Lori or Howard will explain what's being done and why. They keep me on track with the checkups and have helped me extend the life of my cars. They go out of their way to make things convenient for me. They know me and never make me feel like I've asked a stupid question. I'm impressed with all the knowledge they have and and their professional manner; I plan to continue to bring my cars to them for many years. More

Dan Tobin is where I purchased my car, have had all my services performed, and had repaired my vehicle twice now when my car was hit by other drivers. The first time my car was hit in a hit-and-run and t services performed, and had repaired my vehicle twice now when my car was hit by other drivers. The first time my car was hit in a hit-and-run and they were extremely helpful in working through the repairs and dealing with the insurance company. The second time my car was struck the damages were paid for in cash and Dan Tobin gave me the best estimate of the shops I vistited and stuck to that estimate. Their staff has always been friendly and accomidating, I've never had a poor experience in dealing with them. More