Ricart Buick GMC - Service Center

In and out quickly with no hassles We had our vehicle for less than one day before it needed to be checked by the service department for an issue that popped up on the driver informatio We had our vehicle for less than one day before it needed to be checked by the service department for an issue that popped up on the driver information center display. My issue was addressed quickly and fixed correctly. I did not have to wait at the dealership while the repairs were done. I was provided transportation to get to a previously planned meeting. My salesman handled all the paperwork and details associated with the repair. I didn't even have to talk to a service advisor. More

Great service, great people Yet another positive experience at the Dan Tobin family of dealerships. Timely service and the people I dealt with, Marty Sauter and Dave McMann, were Yet another positive experience at the Dan Tobin family of dealerships. Timely service and the people I dealt with, Marty Sauter and Dave McMann, were genuinely great to work with. More

I went in for an oil change they had a recall on the car. They said that it would take 6 to 8 hours to repair. I set up appointment to get to recall fixed they gave me a loaner car they call within two hours They said that it would take 6 to 8 hours to repair. I set up appointment to get to recall fixed they gave me a loaner car they call within two hours is that a car was done if they would check it on your chain going to have to lift back and had it done but the service manager first time wasn’t very nice and like I was a headache to take care of I wouldn’t deal with the dealership again in my life I would recommend this dealership anyone More

No wait.was quick Good.fast sevise.sercise maneger was very good.well present things..v ery caring explane evey thing.finsh fast althogh did not have appointment.will Good.fast sevise.sercise maneger was very good.well present things..v ery caring explane evey thing.finsh fast althogh did not have appointment.will come back again More

Bad experience at Dan Tobin Had to wait 2.5 hours for a "diagnosis" of my problem. My heater doesn't work on a car with only 35,000 miles on it. I received NO apologies for the l Had to wait 2.5 hours for a "diagnosis" of my problem. My heater doesn't work on a car with only 35,000 miles on it. I received NO apologies for the long wait and the service department couldn't have cared less about the serious inconvenience I had to withstand just to get an answer to "what is wrong" with the heater. Only cost $105 to tell me what was wrong then another $800 to do a repair!!!! Good bye Dan Tobin, forever!!! I went elsewhere for the repair. More

Dan Tobin GMC is awesome Friendly and knowledgeable staff. A very comfortable waiting area. Service completed as stated. I choose to wait, was given updates. Nice that I could Friendly and knowledgeable staff. A very comfortable waiting area. Service completed as stated. I choose to wait, was given updates. Nice that I could have been taken home had I decided to do so. More

No Tire Rotation/Maintenance Came in on a Friday at 4:30 for basic oil change, tire rotation and maintenance for a 2018 Acadia. Paid $66 for oil change and tire rotation/maintenan Came in on a Friday at 4:30 for basic oil change, tire rotation and maintenance for a 2018 Acadia. Paid $66 for oil change and tire rotation/maintenance. Took over one hour, left and realized the tires were NOT rotated, and NOT filled to proper PSI. Immediately called...no answer. Left a message. No one there when I returned around 5:45. No one called me back on Saturday morning so I had to call again. Went back in, took over one hour again to do something I already waited one hour the night before. Very disappointed in Dan Tobin. Saturday morning, men at the desk argued about who would have to rotate the tires and provide proper maintenance...in front of me! Why schedule an appointment on Friday at 4:30 if no one wants to do their job then???? Terribly frustrating situation and insulting to my intelligence as a woman. I can read a tire gauge and know how to access the computer in the car. Shame on your service department. I don’t know the names of the people I dealt with, except for the fact the men at the counter said “if Devan didn’t do it Friday night, then he’s doing it today”. I would not even give you one star above, but this won’t let me submit without at least one star. That’s not very representative of this situation! More

Sealant applied This was my first visit and it was to have the sealant applied inside and outside, so not much interaction with the personnel. The rental car they ob This was my first visit and it was to have the sealant applied inside and outside, so not much interaction with the personnel. The rental car they obtained for us is another story. It was dirty inside and out. More

How not to treat customers My service visit was on par with some of the worst customer service I've ever received. I brought my vehicle in for an oil change and to get an estima My service visit was on par with some of the worst customer service I've ever received. I brought my vehicle in for an oil change and to get an estimate for some body work. After leave multi voicemails that day for the service tech Marty, none were returned and I had to go an entire day without my vehicle. Upon calling in the next morning, I was greeted by not one, but two rude techs. I was told that my car was ready and had been yesterday. Upon questioning the tech as to why a voicemail was not left, he just rudely said it was and then hung up. No mention of the body quote or even a soft transfer to the body shop to continue service while my vehicle was there. We purchased this vehicle from Dan Tobin, but will no be returning in the future for service or purchasing new vehicles. More

Great Servixe! The service at Dan Tobin was exceptional! The people are all very helpful and took care of everything and more. Couldn’t be more pleased! The service at Dan Tobin was exceptional! The people are all very helpful and took care of everything and more. Couldn’t be more pleased! More